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Practice Test On BASIC PRINCIPLES OF CUSTOMER CARE

22 Questions
Practice Test On Basic Principles Of Customer Care

Hello to you, This is a Practice Test on the subject of "Basic Principles Of Customer Care," located at => http://www. Loveallpeople. Org/basicprinciplesofcustomercare. Html. For best results, please visit this page and study it before you try taking the test. Thanks - - - Rev. Bill McGinnis, Director, Loveallpeople. Org and AlexandriaOnlineAcademy. ComPractice Test On "Basic Principles Of Customer Care," based on the copyrighted content at http://www. Loveallpeople. Org/basicprinciplesofcustomercare. Html . There is no charge to take this test,but no Certificate Of Completion will be awarded. You may retake this test as many times as you like, but to receive a Cer

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Questions and Answers
  • 1. 
    Is this statement true or false?This course emphasizes the subject of,  "The Proper Attitudes And Behaviors For Best Customer  Care." 
    • A. 

      True

    • B. 

      False

  • 2. 
    ‚ÄčIn "Basic Principles Of Customer Care," what does YOU mean?
    • A. 

      YOU - means you, yourself, the reader of this page, whoever you may be.

    • B. 

      YOU - means somebody else, like in "Not me, but YOU."

    • C. 

      YOU - means everybody else in a group, like in "YOU all."

    • D. 

      YOU - means the people in another group, like "YOU guys over there."

  • 3. 
    In "Basic Principles Of Customer Care," YOUR COMPANY is  . . .
    • A. 

      YOUR COMPANY - is your employer.

    • B. 

      YOUR COMPANY - is a company which you own.

    • C. 

      YOUR COMPANY - is a group of people who are visiting you.

    • D. 

      YOUR COMPANY - is any organization of which you are a part.

  • 4. 
    In "Basic Principles Of Customer Care, " YOUR CUSTOMER is . . . 
    • A. 

      Any person who buys something from you personally

    • B. 

      Any person who buys something from your company

    • C. 

      Any person who visits your company, either online or in person, in order to obtain something from it.

    • D. 

      Any person or organization who might buy something from you or your company

  • 5. 
    In "Basic Principles Of Customer Care," CUSTOMER CARE is . . .
    • A. 

      Very important

    • B. 

      How you treat your customers

    • C. 

      Something you should aways do well

    • D. 

      Not really possible

  • 6. 
    Please fill in the blank below.TREAT YOUR CUSTOMERS AS YOU _______________________.
  • 7. 
    Please fill in the blank below LEARN TO _____________ FROM YOUR CUSTOMER'S POINT OF VIEW.
  • 8. 
    Please fill in the blank below. SMILE AND __________.
  • 9. 
    Please fill in the blank below.BE COURTEOUS AND ___________.
  • 10. 
    IF POSSIBLE, LEARN AND REMEMBER YOUR CUSTOMER'S __________, AND USE IT FREQUENTLY.
  • 11. 
    Please fill in the blank below.DON'T ______ .
  • 12. 
    Please fill in the blank below.DON'T CRITICIZE OR EXPRESS DISSATISFACTION WITH YOUR ________  IN ANY WAY.   
  • 13. 
    Please fill in the blank below.GIVE YOUR FULL ATTENTION TO YOUR CUSTOMERS WHEN THEY ARE _______ .
  • 14. 
    Please fill in the blank below. WHERE APPROPRIATE, TALK ABOUT YOUR CUSTOMER'S _________ .
  • 15. 
    Please fill in the blank below.LET YOUR CUSTOMER TALK ABOUT _______ .
  • 16. 
    Please fill in the blank below. WHERE APPROPRIATE, ADMIT YOU MAY BE _____ ,
  • 17. 
    Please fill in the blank below.LET YOUR CUSTOMER DO MOST OF THE _______ .   
  • 18. 
    Please fill in  the blank below.LET YOUR CUSTOMER TAKE THE ______  WHEN GOOD THINGS HAPPEN.  
  • 19. 
    Please fill in the blank below. LET YOUR CUSTOMER SAVE ____ . 
  • 20. 
    Please fill in the blank below. REMEMBER: WHEN YOU ARE WITH A CUSTOMER, YOU ARE THE ______ TO HIM 
  • 21. 
    Please fill in the blank below. HOLD YOURSELF TO HIGH AND NOBLE ________, AND EXPECT THE SAME FROM OTHERS IN YOUR COMPANY.  
  • 22. 
    Please fill in the blank below. GO THE EXTRA ____ .