Trivia Questions Quiz On Pharmacy Billing And Reimbursement!

Explanation
The statement is false because IRs (incident reports) do not always take 2-3 business days to receive a resolution. The time it takes to resolve an incident report can vary depending on the nature and complexity of the issue, the resources available, and the urgency of the situation. Some incidents may be resolved within hours, while others may take longer, especially if they require extensive investigation or involve multiple parties. Therefore, it is incorrect to assume that IRs will always take 2-3 business days to receive a resolution.

Explanation
Non-payment of a balance refers to the situation where a customer has not paid the full amount owed for a product or service. In such cases, the seller may choose to hold up the order until the balance is settled. This is a common practice in business to ensure that customers fulfill their financial obligations before receiving the ordered goods or services. Therefore, it is true that non-payment of a balance could hold up an order.

Explanation
The correct answer is WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155. This is the address where a Member should send their appeal letter if they would like to appeal an IR.

Explanation
Acknowledging or confirming the reason of the call on every call is important for effective communication and customer service. It helps in ensuring that both parties are on the same page and have a clear understanding of the purpose of the call. Failing to acknowledge or confirm the reason of the call can lead to misunderstandings, confusion, and inefficiency in resolving issues or providing assistance. Therefore, it is necessary to acknowledge or confirm the reason of the call on every call.

Explanation
Covance Specialty Pharmacy fills medications such as Ranexa, Letaris, Cayston, Xtandi, and Truvada.

Explanation
The correct answer is 877-879-9722.

Explanation
The correct email address to use if a Covance Member has questions regarding their order is [email protected].

Explanation
The statement "VRx is the same as DMBA" is false. VRx and DMBA are two different entities or concepts. The statement suggests that they are equivalent or identical, but in reality, they are not. Therefore, the correct answer is false.

Explanation
The statement suggests that invoices do not include the names of the members. Therefore, the correct answer is False, as this implies that invoices actually do include the names of the members.

Explanation
If a member requests an invoice with their name, they will not receive just one invoice for the order. The statement implies that multiple invoices will be generated for the order, each with the member's name on it. Therefore, the correct answer is False.