If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our product. If you choose to cancel your account in the future you will never be charged again. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.
Can I change plans at any time?
Yes. Simply email email@example.com and we can bill you the prorated difference between old and new plan. Or if you are already logged in, buy a new plan and the system will finally only charge you the difference.
Are there per-user fees?
No. The price is all-inclusive and includes unlimited quizzes, unlimited questions and unlimited quiz takers.
Can I capture information about quiz takers?
Yes you can capture any information you want such as email id, employee id or any custom field that you make.
Can I create branded quizzes & certificates?
Yes. You can brand quizzes with your logo and customize the certificates.
Do I get notified when someone takes my quiz?
Yes there are many notification features that you can set as needed.
What types of payment do you accept?
Currently we accept Visa, Mastercard, and American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional processing fee of $50. Please contact firstname.lastname@example.org if you are interested in this.
How do I cancel my plan?
It's simple. Just email email@example.com.
Can I post a quiz on my website?
Yes, you can even brand the quiz and customize the look and feel to make it blend with your site. No programming is needed - just copy & paste a code we provide.
Can I create private quizzes?
Yes, your quizzes can be public or private & secure.
Is my data safe and secure?
Yes. Our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, and battery backup. ProProfs product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall and all ProProfs plans include remote data back ups to keep your data safe.
How long do you store data?
If you stop your subscription, your are downgraded to the free version. Your quizzes are never deleted and you can continue to have unlimited quiz takers per our free plan. However the premium features get disabled if you do not renew your subscription and any stored data (such as quiz taker's attempts & score data) is deleted.