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Product Questions and Answers (Q&A)

Matz Lewis Clark, College student
Answered: Dec 18, 2018
The value chain model is done by a company in certain industries in order to provide a product or service. The way that they provide these products or services is done through activities. There...Read More

2 Answers

480 views
Fbusbos
Answered: Mar 31, 2020
C. Enable Social Customer Service and add assignment rules to the case object.

1 Answer

371 views
Fbusbos
Answered: Mar 31, 2020
A. Utilize KCS to manage Knowledge.
B. Add Live Agent to public-facing sites.
D. Implement SOS for mobile experience.

2 Answers

332 views
Fbusbos
Answered: Mar 31, 2020
B. Assign the correct Salesforce users to the Call Center
D. Install an adapter from AppExchange to work with third-party CTI systems
E. Create a softphone layout and assign to user...Read More

1 Answer

288 views
N. Kingsley, Writer
Answered: Sep 10, 2018
When there is a cloud-based knowledge base the sales force can utilise this to inform themselves, pass on the knowledge to colleagues and to notify and educate clients. If the sales person writes...Read More

2 Answers

281 views
Fbusbos
Answered: Mar 31, 2020
B. The Chat Transcript and Case are transferred.
C. The Customer is shown the new Rep’s Name

1 Answer

280 views
Fbusbos
Answered: Mar 31, 2020
B. Approval Process that assigns an Article to a Reviewer Queue.
C. Validation Rules for Article Types to verify all fields during creation.

1 Answer

278 views
Fbusbos
Answered: Mar 31, 2020
C. Create a data category for each product and assign them to each team based on their product specialization.

1 Answer

265 views
Amoore
Answered: Mar 31, 2020
Benefit from consuming one more unit of a good and decreases as consumption increases

1 Answer

256 views
Carroan
Answered: Mar 31, 2020
The hawks eat more dark mice than white mice, because they can see the dark mice more easily.

1 Answer

255 views
Fbusbos
Answered: Mar 31, 2020
A. Optimized use of resources
D. Reduced support channels
E. Reduced issue resolution time

1 Answer

250 views
Fbusbos
Answered: Mar 31, 2020
A. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create reports to analyze call data in order to understand peak times and ensure...Read More

1 Answer

249 views
John Smith
Answered: Mar 31, 2020
When average cost neither increases or decreases (because it is constant or at a minimum point), marginal cost is equal to average cost

1 Answer

246 views
Perez D.Scarlett
Answered: May 03, 2018
Omnichannel is a cross-channel business model strategy in which companies use to improve their user or customer experience. Omnichannel is an integrated means of thinking about people’s...Read More

2 Answers

243 views

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