156 Best ITIL Questions and Answers (Q&A) - ProProfs Discuss

What is the purpose of the Continual Service Improvement (CSI) Model?

John Adney
Answered: Dec 05, 2017

E. Did we get there as part of the answer

2 Answers

341 views

Which of these should a change model include? A. The steps that should be taken to handle the change B. Responsibilities; who should do what, including escalation C. Timescales and...

C. Bernthal, Teacher
Answered: Mar 28, 2019

The correct answer to this question is A, B, and C. A change model should include the steps that should be taken to handle the change, the responsibilities of each person including who should do...Read More

2 Answers

327 views

Which stage of the Service Lifecycle is most concerned with defining policies and objectives?

Ritesh
Answered: May 11, 2024

Service Strategy

1 Answer

322 views

What is the RACI model used for? "What does the "I" stand for?

TBFTesting
Answered: May 11, 2024

Documenting the roles and relationships of stakeholders in a process or activity

1 Answer

314 views

What is the role of the Emergency Change Advisory Board (ECAB)?

Wyatt Williams
Answered: May 11, 2024

C) To assist the Change Manager in evaluating Emergency Changes and to decide whether the Change should be approved

1 Answer

307 views

How does an organization use Resources and Capabilities in creating value?

TBFTesting
Answered: May 11, 2024

They are used to create value in the form of goods and services

1 Answer

304 views

How many people should be accountable for a process as defined in the RACI model?

Ritesh
Answered: May 11, 2024

Only one - the process owner

1 Answer

302 views

What EGT indication are you looking for if there are several steps in the Deming Circle in order to achieve improved quality?

Blackwellj
Answered: May 11, 2024

Plan-Do-Check-Act

1 Answer

297 views

What are the three Service Provider business models?

Ritesh
Answered: May 11, 2024

Internal Service provider, External Service provider, Shared Service Provider

1 Answer

290 views

How would you best describe the goal of Access Management?

Ritesh
Answered: May 11, 2024

Provides the rights for users to be able to use a service or group of services

1 Answer

287 views

What are the concerns of Risk Management?

Huf_
Answered: May 11, 2024

To ensure that the organization can continue to operate in the event of a major disruption or disaster To ensure that the workplace is a safe environment for its employees and customers To ensure...Read More

1 Answer

283 views

Which ITIL process is responsible for annually allocating the costs of underpinning contracts?

TBFTesting
Answered: May 11, 2024

Financial Management for IT Services

1 Answer

271 views

What is the task of Capacity Management?

TBFTesting
Answered: May 11, 2024

Monitoring overall performance of the IT infrastructure Sizing and or modeling of new...Read More

1 Answer

262 views

What is the correct description of "Impact"?

TBFTesting
Answered: May 11, 2024

The effect that an incident has on the components of the IT infrastructure, including the consequences for the service that has been agreed upon.

1 Answer

261 views

Where are the statuses of changes recorded?

TBFTesting
Answered: May 11, 2024

In the Configuration Management Database (CMDB)

1 Answer

260 views

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