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ITIL Questions and Answers (Q&A)

K. Myers, Blogger
Answered: Nov 11, 2018
ITIL is the abbreviation for Information Technology Infrastructure Library. It focuses on managing informational technology. ITIL helps businesses because they take what they have and modify it...Read More

3 Answers

823 views
K. Myers, Blogger
Answered: Mar 18, 2020
A is the answer to this question. They are driven by the business activity that can be provided by companies. There are a lot of companies right now that want to make sure that they will provide...Read More

3 Answers

814 views
Ken Wilson, Marketing Analyst
Answered: Mar 07, 2019
The answer to the question above is option D
The characteristics of a process must be measurable, deliver specific results, respond to specific events, and have customers or...Read More

2 Answers

547 views
J. Shatner, Content writer
Answered: Jul 19, 2018
There are several purposes of a Service Transition. These purposes include: ensuring that a service can be managed, operated, and supported; providing quality knowledge of Change, Release and...Read More

3 Answers

546 views
M. Parker, Internet Researcher
Answered: Oct 04, 2018
The answer to this is letter D. It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This...Read More

6 Answers

542 views
TBFTesting
Answered: Apr 10, 2020
Requirements, Selection Criteria, Evaluate Product, Select Product

1 Answer

514 views
G.Kenneth
Answered: Jan 24, 2018
A service catalogue manager is responsible for making sure that all of the services and products for the operation of the system is created and updated when needed. It also has correct data on...Read More

3 Answers

507 views
L. Hawkes, Teacher
Answered: May 07, 2019
The correct answer to this question is A, 1, 2, and 3, only. This question relates to ITIL, which stands for Information Technology Infrastructure Library. ITIL is a set of practices for an IT...Read More

2 Answers

491 views
K. Myers, Blogger
Answered: Nov 11, 2018
Continual Service Improvement is otherwise known as CSI. The main function of CSI is to look back at the processes and events that were done that were successful and those that were failure in...Read More

3 Answers

477 views
H.Jennifer
Answered: Apr 23, 2018
Every process must have the characteristics that are mentioned in the option C, which are 1, 3, 4 and 5 only. This is a vital concept in the domain of ITIL. ITIL refers to Information Technology...Read More

3 Answers

466 views
G.Kenneth
Answered: Jan 24, 2018
Release and deployment management includes release deployment which its objective is to let go of the release components. They are to let go into the live production environment. The release...Read More

2 Answers

433 views
C. Lopez, Chauffer
Answered: Feb 26, 2019
The correct answer to this question is A. Service Level Management (SLM) is part of the ITIL Service Delivery area. It is considered the most important set of processes within ITIL. Service Level...Read More

3 Answers

423 views
W. Wright, Biology student
Answered: Mar 07, 2019
Correct answer is option A
Raising a Known Error after the diagnosis of a problem is complete but before a workaround has been found is a valid approach. A Known Error is a problem th...Read More

2 Answers

423 views

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