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Customer Service Questions and Answers (Q&A)

S. Barnes, Chauffeur
Answered: May 17, 2019
The correct answer to this question is False. Almost everyone has had a customer service job at some point in life. One of the first things that are taught when beginning a customer service job...Read More

2 Answers

216 views
Senivalati Waqanivavalagi
Answered: Apr 29, 2019

Check into the legitimacy of the complaints

2 Answers

256 views
John Smith
Answered: Feb 27, 2020
This describes me all or most of the time
This describes me part or some of the time

2 Answers

205 views
John Adney
Answered: Jun 14, 2017
My answer is NOT incorrect. I said to do what they ask. Which is the same as saying doing what they "want"

2 Answers

203 views
Sdqr
Answered: Aug 16, 2017
I got this MCQ in a exam where the 'Length of the Call' was replaced by 'Purpose of the call'. I ticked 3rd option thinking that to be the least imp info since the call was within the time when...Read More

2 Answers

239 views
John Smith
Answered: Feb 27, 2020
Employees who don t listen to what the customer is saying.
Employees who ignore customers completely.
Employees who don t follow up or follow through.

2 Answers

204 views
John Adney
Answered: Oct 17, 2017

But should not be on personal calls during working hours - especially if your friend is not a client.

2 Answers

210 views
D.Anthonyda
Answered: Feb 06, 2018
The best way to converse with clients who do not speak English well, is to adjust your speech level to theirs. This is something that could be termed as an efficient way of communication. There...Read More

2 Answers

202 views
John Adney
Answered: Oct 06, 2017

Are the people who buy your company s products or services; are the people who work within your company.

2 Answers

213 views
Wbsi
Answered: Feb 27, 2020
Give the individual the correct name, and explain that your boss was not aware of a different person being responsible to provide the information.

2 Answers

215 views
John Adney
Answered: May 04, 2017
What is a mailplan A order? I have never heard of it?

2 Answers

201 views
John Smith
Answered: Feb 27, 2020
Greet all customers
Troubleshoot all problems
Reassure customers that the problem will be addressed
Show appreciation and thank the customer for their business

2 Answers

202 views
Wyatt Williams
Answered: Feb 27, 2020
I let him/her finish the story, without interrupting.

1 Answer

245 views
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