Inform the person that you don't know but will find out.
Being "customer service oriented" is targeted at one thing: helping individuals. As simple as it sounds, this ethos is the way to influencing it to fill in as an association.
Truly, there are a considerable measure of abilities you have to help customers adequately, yet there's a more profound standpoint that advises the everyday activities of customer service all-stars.
The center attributes that influence an organization customer to service oriented signify the capacity to satisfy a definitive reason for helping individuals, paying little heed to challenges en route.
Work on saying this expression so anyone can hear: It's not about the item. Associations that exceed expectations in customer service see their activity as helping customers, not offering or overhauling an item. Rather, the item is the vehicle for having the greatest effect on individuals in a particular industry.
At the point when customer service groups comprehend that their activities are integral to the motivation behind an organization, they're significantly more liable to discover importance in their work and go well beyond consistently.
Complaining Customer should be your best Customers as they may be complaining because your service levels are deteriorating or maybe because the product reduces its performance to their expectations, or might even be for a reason of them hearing that one of your competitors has been offering better service than you do.
The complaining customer is here to stay and ready to patronize you if only you are able to adjust and make necessary changes required as complained. A complaining Customer is only complaining because they haven’t gotten a better place to go and this is a reason you should step up your games and keep this Customer.
My answer would be d, id I did not know the answer i would tell the client that i would double-check with my supervisor
The length of the call is irrelevant. Obviously, to know who it is you need to call back, you should make sure the person has the name of the caller and the telephone number of the caller. Also, the time of the call is important because that is how you determine when to call back.
Also, if the person is calling from another time zone, you have to be able to figure out what time it is where they are, and whether or not it is appropriate for you to be able to call right away.
This question is completely wrong there should be no wrong answer because it is opinionated.