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Customer Service Questions and Answers (Q&A)

Jewrizgom
Answered: Oct 17, 2019

Inform the person that you don't know but will find out.

4 Answers

539 views
Senivalati Waqanivavalagi
Answered: Apr 29, 2019

Check into the legitimacy of the complaints

2 Answers

356 views
Wyatt Williams
Answered: Jul 05, 2020
I let him/her finish the story, without interrupting.

1 Answer

344 views
Bobby Rickets, Content Reviewer
Answered: Dec 04, 2018
The length of the call is irrelevant. Obviously, to know who it is you need to call back, you should make sure the person has the name of the caller and the telephone number of the caller. Also,...Read More

2 Answers

339 views
H.Jennifer
Answered: Apr 23, 2018
Being "customer service oriented" is targeted at one thing: helping individuals. As simple as it sounds, this ethos is the way to influencing it to fill in as an association.

Truly,...Read More

3 Answers

322 views
Christian Jackson, Content Developer
Answered: Jan 09, 2019
The customer is most likely to be dissatisfied with the customer service at your facility. He or she previously remained with your facility because there was no other place closer to...Read More

2 Answers

322 views
Sdqr
Answered: Aug 16, 2017
I got this MCQ in a exam where the 'Length of the Call' was replaced by 'Purpose of the call'. I ticked 3rd option thinking that to be the least imp info since the call was within the time when...Read More

2 Answers

308 views
John Smith
Answered: Jul 05, 2020
I keep myself from finishing his/her sentences.

1 Answer

288 views
Wbsi
Answered: Jul 05, 2020
Ask another employee to help the client while you escort Mrs. W. to a room away from the public area.

1 Answer

284 views
John Smith
Answered: Jul 05, 2020
Eye contact reassures customers that your attention is focused on them

1 Answer

279 views
John Adney
Answered: Oct 19, 2017

This question is completely wrong there should be no wrong answer because it is opinionated.

2 Answers

266 views
John Smith
Answered: Jul 05, 2020
The physical representations of your company including the facility, equipment and your appearance

2 Answers

265 views
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