Universal Plugin Troubleshooting Questions! Trivia Quiz
There are different plugins that a person has access to or can choose to install but it is tricky for someone who does not know how to solve some of the issues that can arise as a result. This trivia quiz is on universal plugin troubleshooting questions ideal for any programmer who wants to test out their understanding. If that is you, be sure to give it a try!
- 1.
Where do you find the universal plugin system files if the customer is using Aurora?
- A.
%xsom%\Plugins\Universal
- B.
C:\Program Files\a la mode\WinTOTAL\Plugins\Universal
- C.
%wt%\Mercury\Plugins
- D.
%wt%\Mercury\Plugins\Universal
Correct Answer
D. %wt%\Mercury\Plugins\Universal -
- 2.
What is the first thing you should do when beginning to troubleshoot an issue related to an order that was placed through Mercury Network?
- A.
Find out what formfilling software the customer is using
- B.
Look up the order with our Mercury Network Order Search
- C.
Find out if the order shows up on the customer's XSite
- D.
Check the XSiteNet.log in %wt%\Logs to see what information it offers
Correct Answer
B. Look up the order with our Mercury Network Order Search -
- 3.
Academy Mortgage is a Universal Plugin.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
If a customer is trying to deliver a report to the Mercury Network plugin and the plugin doesn't launch, what troubleshooting step will help you most to effectively narrow down the possibilities to get you moving in the right direction?
- A.
Find out if any other plugins launch
- B.
Find out if the report is signed
- C.
Check the report's file size to ensure it's not too large for PDF creation
- D.
See if they have 'Syncronize WinTOTAL and XSite Contacts' checked in their Net.X options.
Correct Answer
A. Find out if any other plugins launch -
- 5.
If you suspect the issue lies with the order association, what document should you reference for the most helpful information to resolve the problem?
- A.
5114
- B.
WinTOTAL User's Guide > Mercury Network Delivery section
- C.
9352
- D.
4130
Correct Answer
D. 4130 -
- 6.
Lets say an appraiser had an order placed through Mercury Network by a lender. As well as the order coming through the customer's XSite and the vendor portal the lender also emailed the .ORD file to the appraiser. The appraiser opened the .ORD from the email which pulled it into Aurora's Appraisal Desktop, but that report file is corrupt for some reason. The appraiser, not knowing what to do, created a new report and manually filled in the order form, then completed the report and now needs to deliver through the Mercury Network plugin. What needs to be done to allow delivery through the Mercury Network plugin?
- A.
The order that was created from the email needs to be deleted from the Appraisal Desktop
- B.
You need to run Net.X Connect to sync the order from the XSite
- C.
The order needs to be associated to the report that was created by the appraiser
- D.
You need to make sure the correct lenders information is in the Client Contact on the order form.
Correct Answer
C. The order needs to be associated to the report that was created by the appraiser -
- 7.
An appraiser receives an order via Mercury Network. Instead of syncing the order into Aurora he creates his own report, completes it, and is now trying to deliver but it's failing because the order isn't associated with this report that he has created. Which of the following is not a possible resolution for the problem?
- A.
Run Net.X Connect to download the order into the Appraisal Desktop then merge the report into the order.
- B.
Associate to order to the report by going to Tools > Associate XSite order
- C.
Run Net.X Connect and associate the order to this report when prompted.
- D.
Have the customer print the report to PDF and request they contact the lender to see if they can email the PDF.
Correct Answer
D. Have the customer print the report to PDF and request they contact the lender to see if they can email the PDF. -
- 8.
If a client contact isn't entered in the order form it can prevent the plugin from launching when attempting to deliver.
- A.
True
- B.
False
Correct Answer
A. True -
- 9.
If you attempt to associate order to a report by going to Tools > Associate XSite order but you're getting an error that the report you're trying to associate is locked open by another user it's ok to rename the.LCK file for the report in %wt%\Files\*.FLD then associates the order as a workaround.
- A.
True
- B.
False
Correct Answer
B. False -
- 10.
A customer is attempting to deliver a report to the Mercury Network plugin. The order is properly associated but the plugin won't launch. You checked to see if they could launch the Appraisal Port plugin and it won't launch either. What is the first thing you should find out to resolve this?
- A.
Find out if XSOM is installed on the machine.
- B.
Find out if there is a blue 'X' next to the report in the Appraisal Desktop.
- C.
Check to see if the order has been canceled via MNOS.
- D.
Make sure the subject property address doesn't have any special characters in it.
Correct Answer
A. Find out if XSOM is installed on the machine. -
- 11.
An appraiser is delivering via a universal plugin. They've made it all the way through the plugin and clicked finish. The upload progress bar has been filling but is taking a bit longer than usual. After a few minutes, an error is thrown and the delivery fails. What is the most probable cause of this issue?
- A.
A firewall is blocking delivery
- B.
A proxy is preventing the call out to the partner's servers.
- C.
The customer doesn't have full read/write permissions to %wt%\Mercury
- D.
Delivery is timing out, most likely because of poor upload speed.
Correct Answer
D. Delivery is timing out, most likely because of poor upload speed. -
- 12.
Which configuration file can you edit to increase the timeout value for universal plugin delivery?
- A.
User.ini
- B.
Alamode.ini
- C.
Universal.ini
- D.
UnivPlug.ini
Correct Answer
D. UnivPlug.ini -
- 13.
Download Speed is what's important to pay attention to when running a speedtest to troubleshoot a delivery issue.
- A.
True
- B.
False
Correct Answer
B. False -
- 14.
If a customer is using TOTAL 2013 + XSOM, where are the Universal Plugin system files located?
- A.
%wt6%\Mercury\Plugins\Universal
- B.
%xsom%\Mercury\Plugins\Universal
- C.
C:\Program Files\a la mode\Plugins
- D.
%xsom%\Plugins\Universal
Correct Answer
D. %xsom%\Plugins\Universal -
- 15.
If Net.X Connect throws an error which log should you refer to learn more about the issue?
- A.
Winform.log
- B.
NetXConnect.log
- C.
WTAPI.log
- D.
XSiteNet.log
Correct Answer
D. XSiteNet.log -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Jun 28, 2012Quiz Created by
Catherine Halcomb
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