Phlebotomy Essentials, 4th Edition Study Guide For Chapters 1, 2 ,3

102 Questions  I  By Dmw1
Study quiz for chapters 1-3

  
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1.  All of the following infectious disease services are offered through regional Public Health Services agencies EXCEPT:
A.
B.
C.
D.
2.  This is an abbreviation for an independent group of hospitals and physicians that offers services to employers at a discounted rate in exchange for a steady supply of patients.
A.
B.
C.
D.
3.  The abbreviation for the current coding system for physician billing is called:
A.
B.
C.
D.
4.  This is an abbreviation for large organizations that contract with local providers to establish a complete network of services.
A.
B.
C.
D.
5.  A nationally endorsed principle ensuring that patients and their families understand their rights and responsibilities while in a healthcare facility comes from:
A.
B.
C.
D.
6.  Managed Care Organizations control costs by all of the following ways EXCEPT:
A.
B.
C.
D.
7.  This is the abbreviation for a classification system implemented in 2000 that is used to determine payment to hospitals for outpatient services.
A.
B.
C.
D.
8.  Which Director, Chief Officer, or Vice President would have the administrative responsibility for ancillary testing, such as magnetic resonance (MR) scans?
A.
B.
C.
D.
9.  Who has the responsibility for control of hospital-induced infections in the healthcare facility?
A.
B.
C.
D.
10.  Who is responsible for the physicians who practice in the hospital?
A.
B.
C.
D.
11.  Which Director, Chief Officer, or vice President has the administrative responsibility for outpatient medical services?
A.
B.
C.
D.
12.  Which Director, Chief Officer, or vice President has the responsibility for quality performance and patient satisfaction?
A.
B.
C.
D.
13.  Which phlebotomist’s duty involves TB and Cocci testing?
A.
B.
C.
D.
14.  Which phlebotomist’s duty does not involve telephone etiquette?
A.
B.
C.
D.
15.  Which of the following is an agency that certifies phlebotomists?
A.
B.
C.
D.
16.  The primary duty of a phlebotomist is to:
A.
B.
C.
D.
17.  Promoting good public relations is a part of the phlebotomist’s role for all of the following reasons EXCEPT:
A.
B.
C.
D.
18.  Primum non nocere comes from the Hippocratic Oath and means:
A.
B.
C.
D.
19.  Which of the following is an example of good work ethics?
A.
B.
C.
D.
20.  Phlebotomy is used as a therapeutic treatment for:
A.
B.
C.
D.
21.  All of the following are reasons for a phlebotomist to participate in continuing education programs EXCEPT:
A.
B.
C.
D.
22.  The term “phlebotomy” is derived from Greek words that, literally translated, mean to:
A.
B.
C.
D.
23.  One of a phlebotomist’s duties is to:
A.
B.
C.
D.
24.  What are the credentials of an NCA-certified phlebotomist?
A.
B.
C.
D.
25.  Which of the following ancient blood-letting instruments has a counterpart in a modern-day bleeding device?
A.
B.
C.
D.
26.  Proof of participation in a workshop to upgrade skills required by some agencies to renew certification is called:
A.
B.
C.
D.
27.  While staying in a healthcare facility, one patient expectation as listed in the Patient care Partnership brochure is the right to:
A.
B.
C.
D.
28.  Personal “zone of comfort” is a radius of:
A.
B.
C.
D.
29.  All of the following are examples of barriers to effective communication EXCEPT:
A.
B.
C.
D.
30.  Which of the following is an example of a confirming response to a patient?
A.
B.
C.
D.
31.  Which of the following is an example of negative kinesics:
A.
B.
C.
D.
32.  All of the following are good ways to earn a patient’s trust EXCEPT:
A.
B.
C.
D.
33.  Which one of the following represents improper telephone protocol?
A.
B.
C.
D.
34.  Proxemics is the study of an individual’s:
A.
B.
C.
D.
35.  Elements of good communication in healthcare involve all of the following EXCEPT:
A.
B.
C.
D.
36.  The best way to handle a “difficult” or “bad” patient is to:
A.
B.
C.
D.
37.  Which of the following is an example of proxemics?
A.
B.
C.
D.
38.  Which of the following situations allows patients to feel in control?
A.
B.
C.
D.
39.  Another term for outpatient care is:
A.
B.
C.
D.
40.  Which laboratory department performs tests to identify abnormalities of the blood and blood-forming tissues?
A.
B.
C.
D.
41.  Which department is responsible for administering a patient’s oxygen therapy?
A.
B.
C.
D.
42.  Which of the following tests would be performed in surgical pathology?
A.
B.
C.
D.
43.  The phlebotomist is asked to collect a specimen from a patient in the nephrology department. A patient in this department is most likely being treated for a disorder of the:
A.
B.
C.
D.
44.  The phlebotomy supervisor asked a phlebotomist to collect a specimen in the otorhinolaryngology department. The phlebotomist proceeded to go to the department that provides treatment for:
A.
B.
C.
D.
45.  Which of the following tests is performed in the coagulation department?
A.
B.
C.
D.
46.  Which medical specialty treats patients with tumors?
A.
B.
C.
D.
47.  Another name for blood bank is:
A.
B.
C.
D.
48.  All of the following are hematology tests EXCEPT:
A.
B.
C.
D.
49.  With which other hospital department would the laboratory coordinate therapeutic drug monitoring?
A.
B.
C.
D.
50.  Basic metabolic panels (BMPs) are performed in which department?
A.
B.
C.
D.
51.  Which department performs blood cultures:
A.
B.
C.
D.
52.  Electrolyte testing includes:
A.
B.
C.
D.
53.  A Pap smear is examined for the presence of cancer cells in this department.
A.
B.
C.
D.
54.  The prepaid group healthcare organizations in which members pay flat fees for defined services are called:
A.
B.
C.
D.
55.  Which department processes and stains tissue samples for microscopic analysis?
A.
B.
C.
D.
56.  All of the following personnel are required to have a college degree or equivalent EXCEPT:
A.
B.
C.
D.
57.  All medical laboratories are regulated by:
A.
B.
C.
D.
58.  A specimen for ova and parasite testing would be sent to which department?
A.
B.
C.
D.
59.  Which department performs C&S tests?
A.
B.
C.
D.
60.  Blood typing and compatibility testing are performed in this department.
A.
B.
C.
D.
61.  This department examines specimens microscopically for the presence of crystals, casts, bacteria, and blood cells.
A.
B.
C.
D.
62.  Reference laboratories are viable because they offer all of the following EXCEPT:
A.
B.
C.
D.
63.  A Very busy phlebotomist misidentifies the patient when collecting a specimen for transfusion preparation. The possible misdiagnosis of blood type could cause the patient’s death. If the phlebotomist’s action results in injury, this wrongful act is called:
A.
B.
C.
D.
64.  A laboratory technician asked a phlebotomist to recollect a specimen on a patient. When the phlebotomist asked what was wrong with the specimen, the technician replied, “The specimen was OK, but the results were inconsistent.” How would the laboratory technician have decided that the results were questionable? The results did not:
A.
B.
C.
D.
65.  Legal actions in which the alleged injured party sues for monetary damages are:
A.
B.
C.
D.
66.  The level of care that a person of ordinary intelligence and good sense would exercise under the given circumstances is the definition of:
A.
B.
C.
D.
67.  An internal process focused on identifying and minimizing situations that pose danger to patients and employees is:
A.
B.
C.
D.
68.  CLIA categorizes certificates for laboratories according to:
A.
B.
C.
D.
69.  Guides used to monitor all aspects of patient care are called:
A.
B.
C.
D.
70.  The abbreviation for a national agency that sets standards for phlebotomy procedures is:
A.
B.
C.
D.
71.  Which of the following is not an area of phlebotomy subject to quality control (QC) procedures?
A.
B.
C.
D.
72.  All of the following are steps in the risk management process EXCEPT:
A.
B.
C.
D.
73.  Which of the following would not violate a patient’s right to confidentiality?
A.
B.
C.
D.
74.  Malpractice is a claim of:
A.
B.
C.
D.
75.  All of the following are examples of negligence EXCEPT when the phlebotomist:
A.
B.
C.
D.
76.  Drawing a patient’s blood without his or her permission can result in a charge of:
A.
B.
C.
D.
77.  A patient agrees to undergo treatment after the method, risks, and consequences are explained to him. This is an example of:
A.
B.
C.
D.
78.  A phlebotomist explains to an inpatient that he has come to collect a blood specimen. The patient extends his arm and pushes up his sleeve. This is an example of:
A.
B.
C.
D.
79.  An example of a QA indicator is:
A.
B.
C.
D.
80.  What laboratory department describes in detail the steps to follow for specimen collection?
A.
B.
C.
D.
81.  The series of components that lead to infection are referred to as the:
A.
B.
C.
D.
82.  The pathogen responsible for causing an infection is called the infectious:
A.
B.
C.
D.
83.  Isolation procedures are used to separate patients from contact with others if they:
A.
B.
C.
D.
84.  All of the following can leave a patient more susceptible to infection EXCEPT:
A.
B.
C.
D.
85.  An individual who has little resistance to an infectious microbe is referred to as a susceptible:
A.
B.
C.
D.
86.  MSDS information includes:
A.
B.
C.
D.
87.  This type of precaution is required for a patient with Mycoplasma pneumonia:
A.
B.
C.
D.
88.  When the chain of infection is broken, an:
A.
B.
C.
D.
89.  Which type of precautions would be used for a patient who has pulmonary tuberculosis:
A.
B.
C.
D.
90.  All pathogens are:
A.
B.
C.
D.
91.  An example of a disease requiring droplet isolation is:
A.
B.
C.
D.
92.  Standard precautions should be followed:
A.
B.
C.
D.
93.  Objects that can harbor and transmit infectious material are called:
A.
B.
C.
D.
94.  All of the following can help break the chain of infection EXCEPT:
A.
B.
C.
D.
95.  This equipment is required when collecting a specimen from a patient in airborne isolation:
A.
B.
C.
D.
96.  The best course of action when entering an isolation room is:
A.
B.
C.
D.
97.  What is the first thing a phlebotomist should do if he or she is accidentally stuck by a needle used to draw blood from a patient?
A.
B.
C.
D.
98.  All of the following are links (components) in the chain of infection EXCEPT:  
A.
B.
C.
D.
99.  A nosocomial infection is one that is: