Operations Management Test 1 Practice

71 Questions  I  By Kilikika on April 5, 2009
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1.  Production systems with standardized outputs typically:
A.
B.
C.
D.
E.
2.  The fundamental purpose for the existence of any organization is described by its:
A.
B.
C.
D.
3.  It is sometimes difficult to get good workers on projects because:
A.
B.
C.
D.
E.
4.  Warranty service, processing of complaints, and costs of litigation are examples of:
A.
B.
C.
D.
E.
5.  Time based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. time reductions can apply to:
A.
B.
C.
D.
E.
6.  Which of the following is determined as a direct result of computing the earliest starting (es) and finishing (ef) times for the activities of a project network?
A.
B.
C.
D.
7.  Control chart limits are specifications established by design or customers
A.
B.
8.  For which of the following would a c-chart be used?
A.
B.
C.
D.
E.
9.  What are some aspects of the project's managers job that make it more demanding than the job of a manager working in a more routine organizational framework?
10.  Discuss the importance of productivity in competitiveness.
11.  Operations management
A.
B.
12.  Supply chain
A.
B.
13.  Services
A.
B.
14.  Goods
A.
B.
15.  Three basic functions of business organizations are: finance, operations, and marketing
A.
B.
16.  A simple product supply chain:suppliers' suppliers = direct suppliers = producer = distributor = final customer
A.
B.
17.  Value added is the difference between the cost of inputs and the value or price of outputs
A.
B.
18.  Process is one or more actions that transform inputs into outputs
A.
B.
19.  Name three business processes
20.  Lead time is the time between ordering a good or service and receiving it
A.
B.
21.  System
A.
B.
22.  Pareto phenomenon
A.
B.
23.  Craft production
A.
B.
C.
24.  Mass production
A.
B.
C.
25.  Interchangeable parts
A.
B.
C.
26.  Division of labor is the breaking up of a production process into small tasks, so that each worker performs a small portion of the overall job
A.
B.
27.  E business
A.
B.
28.  E commerce
A.
B.
29.  Sustainability
A.
B.
30.  Agility
A.
B.
31.  LEAN SYSTEM is a process for reducing costs, improving quality, and increasing customer satisfaction.
A.
B.
32.  Lean system is a system that uses minimal amounts of resources to produce a high volume of high quality goods with some variety
A.
B.
33.  Outsourcing is buying goods or services instead of producing or providing them in house
A.
B.
34.  The need to manage the supply chain:1. the need to improve operations2. increasing levels of outsourcing3. increasing transportation cost4. competitive pressures5. increasing globalization6. increasing importance of e business7. the complexity of supply chains8. the need to manage inventories
A.
B.
35.  Competitiveness is how effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services
A.
B.
36.  Mission
A.
B.
C.
37.  Mission statement
A.
B.
C.
38.  Strategies
A.
B.
39.  Tactics
A.
B.
40.  Core competencies is the special attributes or abilities that give an organization a competitive edge.
A.
B.
41.  Order qualifiers
A.
B.
C.
42.  Order winners
A.
B.
C.
43.  Environmental scanning
A.
B.
C.
44.  QUALITY BASED STRATEGY that focuses on reduction of time needed to accomplish tasks
A.
B.
45.  Strategy that focuses on quality in all phases of an organization
A.
B.
46.  Productivity is a measure of the effective use of resources, usually expressed as the ratio of output to input
A.
B.
47.  Deming prize established by the japanese and awarded annually to firms that distinguish themselves with quality management programs
A.
B.
48.  Dimensions of quality is performance aesthetics, special features, conformance, reliability, durability, perceived quality, and serviceability
A.
B.
49.  Performance is main characteristics of the product or service.aesthetics is appearance, feel, smell, tastespecial features is extra characteristicsconformance is how well a product or service corresponds to design specificationsreliability is consistency of performancedurability is the useful life of the product or serviceperceived quality is indirect evaluation of quality (e.g. reputation)serviceability is handling of complaints or repairs
A.
B.
50.  Quality of design
A.
B.
51.  Quality of conformance is the degree to which goods or services conform to the intent of the designers
A.
B.
52.  Appraisal costs
A.
B.
C.
53.  Prevention costs
A.
B.
C.
54.  Failure costs
A.
B.
C.
55.  Internal failures discovered during production
A.
B.
56.  External failures discovered after delivery to the customer
A.
B.
57.  Return on quality is an approach that evaluates the financial return of investments in quality
A.
B.
58.  Total quality management is a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction
A.
B.
59.  Fail safing is incorporating design elements that prevent incorrect procedures
A.
B.
60.  Continuous improvement is a philosophy that seeks to make never ending improvements to the process of converting inputs into outputs
A.
B.
61.  Quality control is a process that evaluates output relative to a standard and takes corrective action when output doesnt meet standards
A.
B.
62.  Inspection is appraisal of goods or services
A.
B.
63.  SPC (statistical process control) is statistical evaluation of the output of a process
A.
B.
64.  Random variation is a natural variation in the output of a process, created by countless minor factors.
A.
B.
65.  Assignable variation is in process output, a variation whose can be identified, a nonrandom variation
A.
B.
66.  Sampling distribution is a theoretical distribution of sample statistics
A.
B.
67.  Central limit theorem is the distribution of sample averages tends to be normal regardless of the shape of the process distribution
A.
B.
68.  Control chart is a time ordered plot of sample statistics, used to distinguish between random and nonrandom variability
A.
B.
69.  Control limits is the dividing lines between random and nonrandom deviations from the mean of the distribution
A.
B.
70.  Type 1 error concluding a process is not in control when it actually is.type 2 error concluding a process is in control when it actually is not
A.
B.
71.  Variables generate data that are measured.mean control chart is a control chart used to monitor the central tendency of a process
A.
B.
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Quiz Comments (1)
This test was very interesting... I've been in Operations Management for over 17 years... and was very surprised to get some of these questions wrong to be honest...
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