Operations Management Basic Introduction! Trivia Quiz

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| By Kilikika

Kilikika

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Quizzes Created: 7 | Total Attempts: 27,426

Questions: 10 | Attempts: 3,150 | Updated: Mar 22, 2023

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Operations Management Basic Introduction! Trivia Quiz - Quiz

Operations management refers to administering and supervising the process of production and recreate business operations in the production of goods or services. Operation Managers are accountable for acquiring and delivering products to clients as per needs, which involve utilizing resources, staff, materials, and technology. This quiz has been developed to test your knowledge about the basics of operations management. Read the questions and select the correct option. All the best!

Questions and Answers

1.

The greater the degree of customer involvement, the more challenging the design and management of operations
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
When customers are more involved in the design and management of operations, it becomes more challenging because their needs and preferences have to be taken into account. This requires a higher level of customization and flexibility in the operations, which can be difficult to achieve. Additionally, increased customer involvement may also lead to more variability and uncertainty in demand, making it harder to plan and manage operations effectively. Therefore, the statement that the greater the degree of customer involvement, the more challenging the design and management of operations is true.

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2.

Which of the following is not a type of operations?
- A.
  
  Goods production
- B.
  
  Storage/transportation
- C.
  
  Entertainment
- D.
  
  Communication
- E.
  
  All of the above involve operations
Correct Answer
E. All of the above involve operations

Explanation
The given answer states that all of the options listed involve operations. This means that goods production, storage/transportation, entertainment, and communication are all types of operations. Therefore, none of the options listed can be considered as not a type of operation.

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3.

Which is not a significant difference between manufacturing and service operations?
- A.
  
  Measurement of productivity
- B.
  
  Cost per unit
- C.
  
  Uniformity of output
- D.
  
  Labor content of jobs
- E.
  
  Customer contact
Correct Answer
B. Cost per unit

Explanation
The significant difference between manufacturing and service operations is not the cost per unit. Manufacturing operations involve producing tangible products, so the cost per unit is a crucial factor in determining profitability. On the other hand, service operations focus on providing intangible services, where the cost per unit is not applicable. Instead, service operations prioritize factors such as customer contact, labor content of jobs, uniformity of output, and measurement of productivity to ensure efficient service delivery.

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4.

Which of these factors affects productivity.
- A.
  
  Methods and technology
- B.
  
  Workers
- C.
  
  Management
- D.
  
  A and b only
- E.
  
  All of the above
Correct Answer
E. All of the above

Explanation
All of the factors listed - methods and technology, workers, and management - can have an impact on productivity. The methods and technology used in a work environment can determine the efficiency and effectiveness of tasks. The skills, motivation, and well-being of workers also play a significant role in productivity. Additionally, effective management practices, such as clear communication, goal setting, and resource allocation, can greatly influence productivity levels. Therefore, all of these factors have the potential to affect productivity.

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5.

Which of the following is true?
- A.
  
  Corporate strategy is shaped by functional strategies
- B.
  
  Corporate mission is shaped by corporate strategy
- C.
  
  Functional strategies are shaped by corporate strategy
- D.
  
  External conditions are shaped by corporate mission
- E.
  
  Corporate mission is shaped by functional strategies
Correct Answer
C. Functional strategies are shaped by corporate strategy

Explanation
Functional strategies are shaped by corporate strategy because corporate strategy sets the overall direction and goals for the entire organization. Functional strategies, on the other hand, are specific plans and actions taken by individual departments or functions within the organization to support and achieve the corporate strategy. Therefore, the corporate strategy guides and influences the development and implementation of functional strategies.

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6.

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per 5-day week. What is the labor productivity of this operation? (productivity = output/input)
- A.
  
  90 chairs/worker/day
- B.
  
  20 chairs/worker/day
- C.
  
  15 chairs/worker/day
- D.
  
  75 chairs/worker/day
- E.
  
  None of the above
Correct Answer
C. 15 chairs/worker/day

Explanation
The labor productivity of this operation is 15 chairs/worker/day. This is calculated by dividing the total output (450 chairs) by the number of workers (6) and the number of days (5). So, 450 chairs / 6 workers / 5 days = 15 chairs/worker/day.

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1
0
7.

Which of these statements accurately captures a current trend in operations?
- A.
  
  Products and services are designed more quickly and by teams
- B.
  
  Jobs are increasingly specialized as workers focus on basic assembly tasks
- C.
  
  There is increased focus on local markets and local competition
- D.
  
  Cost competition is more important than any other basis for competition
Correct Answer
A. Products and services are designed more quickly and by teams

Explanation
The statement "Products and services are designed more quickly and by teams" accurately captures a current trend in operations. This suggests that organizations are shifting towards a more collaborative approach, where teams work together to design and develop products and services in a faster and more efficient manner. This trend reflects the importance of agility and innovation in today's competitive market.

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1
0
8.

Productivity increases when
- A.
  
  Outputs decrease while inputs remain the same
- B.
  
  Inputs increase while outputs remain the same
- C.
  
  Inputs and outputs increase proportionately
- D.
  
  Inputs decrease while outputs remain the same.
Correct Answer
D. Inputs decrease while outputs remain the same.

Explanation
Productivity is a measure of efficiency, which means achieving more output with fewer inputs. When inputs decrease while outputs remain the same, it indicates that the same level of output is being achieved with fewer resources or effort. This implies an improvement in productivity as less input is required to produce the same output.

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9.

Which appears to provide the best opportunity for increases in productivity?
- A.
  
  Raw Materials
- B.
  
  Management
- C.
  
  Capital
- D.
  
  Labor
Correct Answer
B. Management

Explanation
Management appears to provide the best opportunity for increases in productivity because effective management involves planning, organizing, and coordinating resources, including raw materials, capital, and labor. Good management practices can optimize the utilization of these resources, streamline processes, and improve efficiency, ultimately leading to increased productivity. Additionally, effective management can also foster a positive work culture, motivate employees, and encourage innovation, all of which can further enhance productivity.

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10.

When a tangible product is not included in the service, it is called
- A.
  
  A direct service
- B.
  
  An intangible product
- C.
  
  A knowledge based service
- D.
  
  A pure service
Correct Answer
D. A pure service

Explanation
A pure service refers to a type of service that does not involve the provision of any tangible product. It is solely focused on delivering intangible benefits or outcomes to the customer. In this case, since there is no mention of a tangible product being included in the service, the correct answer is "a pure service."

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 22, 2009

Quiz Created by
Kilikika

Operations Management Basic Introduction! Trivia Quiz

The greater the degree of customer involvement, the more challenging the design and management of operations

Which of the following is not a type of operations?

Which is not a significant difference between manufacturing and service operations?

Which of these factors affects productivity.

Which of the following is true?

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per 5-day week. What is the labor productivity of this operation? (productivity = output/input)

Which of these statements accurately captures a current trend in operations?

Productivity increases when

Which appears to provide the best opportunity for increases in productivity?

When a tangible product is not included in the service, it is called