Medical Administrative Assistant Final Exam

50 Questions  I  By Dhardma1
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  • 1. 
    Which of the following is not one of the patients rights provided by HIPAA
    • A. 

      Right to notice of a facility's privacy practices

    • B. 

      Right to receive notice of all disclosures of PHI

    • C. 

      Right to obtain the origirnal medical record

    • D. 

      Right to have access to, view, and obtain a copy of their PHI


  • 2. 
    Why is it usually poor policy to accept third-party checks from patients?
    • A. 

      This type fo check is illegal

    • B. 

      Third-party checks are not negotiable

    • C. 

      The check will likely bounce

    • D. 

      You cannot verify the reliability of the maker


  • 3. 
    The non-profit organization that assists healthcare facilities by providing accreditation
    • A. 

      OSHA

    • B. 

      ABHES

    • C. 

      JCAHO

    • D. 

      JCHAO


  • 4. 
    The medical assistant should collect which of the following when a new patient comes to the office?
    • A. 

      Patient information sheet

    • B. 

      Copy of insurance card, front and back

    • C. 

      Copy of driver's license

    • D. 

      All of the above


  • 5. 
    The process done before claims submission to examine claims for accuracy and completeness is to:
    • A. 

      Correct

    • B. 

      Audit

    • C. 

      Revise

    • D. 

      Reject


  • 6. 
    The division of the federal government that enforces privacy standards is:
    • A. 

      OSHA

    • B. 

      HIPAA

    • C. 

      OCR

    • D. 

      OIG


  • 7. 
    Which standard size letterhead is appropriate for most business correspondence?
    • A. 

      5 1/2 x 8 1/2 inches

    • B. 

      7 1/4 x 10 1/2 inches

    • C. 

      8 1/2 x 11 inches

    • D. 

      17 x 22 inches


  • 8. 
    Acting in anticipation of future problems is:
    • A. 

      Being aware

    • B. 

      Being proactive

    • C. 

      Circumventing

    • D. 

      Incurring


  • 9. 
    The medical record should be released only with a"
    • A. 

      Verbal order from the physician

    • B. 

      Written order from the physician

    • C. 

      Written release from the patient

    • D. 

      Verbal order from the office manager


  • 10. 
    Which letter style combines efficiency with an attractive page layout?
    • A. 

      Modified-block

    • B. 

      Block

    • C. 

      Simplified

    • D. 

      None of the above


  • 11. 
    How would you properly index the name "Amanda M. Stiles-Duncan" for filing?
    • A. 

      Stilesduncan, Amanda M.

    • B. 

      Stiles Duncan, Amanda M.

    • C. 

      Duncanstiles, Amanda M.

    • D. 

      Duncan, Amanda M. Stiles


  • 12. 
    Which of the following is not objective information?
    • A. 

      Progress notes

    • B. 

      Family history

    • C. 

      Diagnosis

    • D. 

      Physical examination and findings


  • 13. 
    How many diagnoses can be reported on the CMS-1500
    • A. 

      Two

    • B. 

      Three

    • C. 

      Four

    • D. 

      Six


  • 14. 
    A document that explains what expenses were paid after submission to Medicare and sent to the physician's office is called a(n):
    • A. 

      Remittance advice

    • B. 

      Estimate of benefits

    • C. 

      Explanation fo benefits

    • D. 

      Utiliization review


  • 15. 
    Which of the following is the usual business envelope size
    • A. 

      No. 5

    • B. 

      No. 10

    • C. 

      No. 6 3/4

    • D. 

      No. 5 3/4


  • 16. 
    Arrange these names in alphabetic order (scroll down to view names). Select the sequence of the numbers that reflects the correct alphabetic order. (1) Woods-Jones, Stephanie (2) Ross, Kim (3) Mitchell, Pat (4) Jones, Sandra
    • A. 

      (1), (2), (3), (4)

    • B. 

      (3), (2), (4), (1)

    • C. 

      (2), (3), (1), (4)

    • D. 

      (4), (3), (2), (1)


  • 17. 
    When working under a managed care plan, physicians agree to:
    • A. 

      Base fees on national trends

    • B. 

      Charge fees that are based on local community averages

    • C. 

      Accept fees that are predetermined by the plan

    • D. 

      Set fees within certain ranges provided by the plan


  • 18. 
    Which if the following is not true regarding HIPAA laws
    • A. 

      Patients have more control over their medical records

    • B. 

      Few boundaries are set on the use and release of health records

    • C. 

      Patients can make informed choices regarding how their personal health information is used

    • D. 

      Violators are held accountable if patient privacy rights are compromised


  • 19. 
    The amount of money paid to keep an insurance policy in force is the:
    • A. 

      Premium

    • B. 

      Deductable

    • C. 

      Copay

    • D. 

      Co-insurance


  • 20. 
    Leaders who are structured and organzied and who ensure that their subordinates understand their duties are called:
    • A. 

      Charismatic

    • B. 

      Transformational

    • C. 

      Transactional

    • D. 

      Democrative


  • 21. 
    Information that is gained by questioning the patient or taken from a form is called _________ information
    • A. 

      Confidential

    • B. 

      Subjective

    • C. 

      Objective

    • D. 

      Necessary


  • 22. 
    How many provisions does HIPAA contain"
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      Four


  • 23. 
    Whcih part of Medicare covers prescription drug services
    • A. 

      A

    • B. 

      B

    • C. 

      C

    • D. 

      D


  • 24. 
    Who is the legal owner of the patient's medical record
    • A. 

      The patient

    • B. 

      The physician or agency where services were provided

    • C. 

      The patient's insurance company

    • D. 

      Both the patient and the physician


  • 25. 
    The maximum amount of money that third-party payors will pay for a specific procedure or service is called the:
    • A. 

      Benefit

    • B. 

      Allowable charge

    • C. 

      Allowed service

    • D. 

      Incurred amount


  • 26. 
    Which of the following should be included in a section of the office policy manual
    • A. 

      Employee evaluations

    • B. 

      Confidentiality

    • C. 

      Tardiness and absenteeism

    • D. 

      All of the above


  • 27. 
    Health insurance designed for military dependents and retired military personnel is:
    • A. 

      CHAMPVA

    • B. 

      TRICARE

    • C. 

      Medicare

    • D. 

      Medicaid


  • 28. 
    PHI stands for:
    • A. 

      Protected health instructions

    • B. 

      Protected health information

    • C. 

      Private health information

    • D. 

      Private health instructions


  • 29. 
    Which of the following would most likely be a sentinel event?
    • A. 

      Mistaken patients identities

    • B. 

      A baby born before the due date

    • C. 

      A death after emergency surgery

    • D. 

      All of the above


  • 30. 
    Which of the following items are parts of the physician's office budget?
    • A. 

      Medical equipment

    • B. 

      Rent or mortgage

    • C. 

      Taxes

    • D. 

      All of the above


  • 31. 
    If Mr. Jones insurance has a $500 deductable and a $50 surgery copay, how much will his insurance pay on his bill of $4359.00?
    • A. 

      $3809.00

    • B. 

      $2809.00

    • C. 

      $3980.00

    • D. 

      $3900.00


  • 32. 
    A claim that is printed and mailed to the carrier is called a _____ copy
    • A. 

      Soft

    • B. 

      File

    • C. 

      Hard

    • D. 

      Paper


  • 33. 
    Arrange these names in alphabetic order (scroll down to view names).  Select the sequence of the numbers that reflects the correct alphabetic order. (1) Morton, Dianne (2) Marsh, Danielle (3) McDouglass, Dillard (4) MacDouglas, David
    • A. 

      (1), (2), (3), (4)

    • B. 

      (3), (2), (4), (1)

    • C. 

      (2), (3), (1), (4)

    • D. 

      (4), (2), (3), (1)


  • 34. 
    Healthcare information is used to:
    • A. 

      Determine how many patients enter a facility with the same diagnosis

    • B. 

      Decide what equipment is needed to meet the needs of the patient population

    • C. 

      Help the facility plan for the needs of next week and next year

    • D. 

      All of the above


  • 35. 
    Cardinal rules for bookkeeping include:
    • A. 

      Good penmanship

    • B. 

      Legible records

    • C. 

      Straight columns of figures

    • D. 

      All of the above


  • 36. 
    When preparing a file for a new patient, the medical assistant should:
    • A. 

      Be sure the patient's name is spelled correctly

    • B. 

      Review the forms the patient filled out for completeness

    • C. 

      Copy the insurance card or assure that insurance information is included

    • D. 

      All of the above


  • 37. 
    The federal and state-sponsored health insurance program for the medically indignet is called:
    • A. 

      Medicare

    • B. 

      Medicaid

    • C. 

      Medigap

    • D. 

      MediCal


  • 38. 
    A type of insurance that protects workers form loss wages after an industrial accident that happened on the job is called:
    • A. 

      An individual policy

    • B. 

      Workers' compensation

    • C. 

      Unemployment insurance

    • D. 

      Disability insurance


  • 39. 
    Which of the following is NOT a method of organizing a medical record
    • A. 

      Source-oriented

    • B. 

      Problem-oriented

    • C. 

      Progressively

    • D. 

      Chronologically


  • 40. 
    Which of the following statements best describes the concept of "professional courtesy"?
    • A. 

      Referral system in which physicians send patients to colleagues for consultation and treatment

    • B. 

      Charging reduced or no fee for services rendered to other medical professionals

    • C. 

      Practice of not undercharging for services and thus lowering the insurance company fee schedules

    • D. 

      Reducing fees charged for treatment of friends and family members


  • 41. 
    The best method of patient identification is:
    • A. 

      A birth certificate

    • B. 

      A state-issued ID card or driver's license

    • C. 

      A student ID

    • D. 

      A Social Security card


  • 42. 
    The properties owned by a businss are called:
    • A. 

      Assets

    • B. 

      Liabilities

    • C. 

      Equities

    • D. 

      Accounts


  • 43. 
    Which of the following identifying markers should the medical assistant attempt to rmember about suspicious individuals?
    • A. 

      Height

    • B. 

      Hair color and length

    • C. 

      Clothing worn

    • D. 

      All of the above


  • 44. 
    Which of the following documents list the order in which business is to be conducted during a meeting?
    • A. 

      Agenda

    • B. 

      Bylaws

    • C. 

      Itinerary

    • D. 

      Minutes


  • 45. 
    The physician's signature is located in block:
    • A. 

      12

    • B. 

      13

    • C. 

      31

    • D. 

      33


  • 46. 
    Which of the following expenses would be paid by Medicare Part B?
    • A. 

      Inpatient hospital charges

    • B. 

      Hospice services

    • C. 

      Physician office visits

    • D. 

      Home healthcare charges


  • 47. 
    Which of the following dates is written correctly for inclusion in the heading of a letter?
    • A. 

      5/1/07

    • B. 

      May 1st, 2007

    • C. 

      May 1, 2007

    • D. 

      May 1, `07


  • 48. 
    A system of recording, classifying, and summarizing financial transactions is called:
    • A. 

      Bookkeeping

    • B. 

      Accounting

    • C. 

      Accruing

    • D. 

      Depreciation


  • 49. 
    Which type of bonding covers all employees in a facility?
    • A. 

      Position-schedule bonding

    • B. 

      Personal bonding

    • C. 

      Blanket-position bonding

    • D. 

      General bonding


  • 50. 
    Complaints regarding patient privacy must be filed within how many days from when the patient knew or should have known that an act occured?
    • A. 

      30

    • B. 

      60

    • C. 

      120

    • D. 

      180


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