TSI: Compliance Trivia Questions Test! Quiz

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| By Jtklein

Jtklein

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Quizzes Created: 3 | Total Attempts: 642

Questions: 18 | Attempts: 124 | Updated: Mar 20, 2023

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TSI: Compliance Trivia Questions Test! Quiz - Quiz

TSI: compliance trivia questions test! for you to go to college, you need to portray a certain level of intelligence, and the quiz below is perfect for seeing if you actually comply with the laid down procedures and guidelines that help asses your readiness. Do give the quiz a try and see if you should be packing your bags.

Questions and Answers

1.

You cannot represent or imply that you are an attorney, because they are licensed, but it's OK to say you government employee, because anybody can be a government employee.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
MISREPRESENTATION - Representing or implying that a collector is an attorney or that Transworld-Commercial Services Division is an entity other than a collections company. Representing oneself as anything but a collector, e.g., government employee, police officer, or court officer.

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2.

Rude and unprofessional includes calling anyone a derogatory name orally or in the collector notes or speaking to anyone, including TransWorld Systems co-workers, in a rude, threatening or hostile manner.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
4. RUDE & UNPROFESSIONAL - Calling a debtor or anyone a derogatory name, orally or in the collector notes, or speaking to anyone, including Transworld-Commercial Services Division clients and co-workers in a rude, threatening, hostile or unprofessional manner is never permitted.

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3.

Use of unathorized materials includes faxing, sending or using any written materials of any type not approved by TransWorld Commercial Services Division is prohibbited and a compliance violation.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
5. USE OF UNAUTHORIZED MATERIALS - Faxing, sending or using any written materials of any type not approved by Transworld-Commercial Services Division.

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4.

You can settle an account without client authorization IF you feel it is in the best interest of the client.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
6. UNAUTHORIZED SETTLEMENT - Accepting a settlement without first receiving written authorization from the client. You may be held personally liable for difference in the settlement amount and the amount due.

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5.

Termination Violation Points (TVP) are assigned against a collector for compliance violations. Once assigned they cannot be removed.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
When a collector has not incurred any type of violation for 3 months, then 1 point will be dropped from a collector’s penalty point total. For example: Assume that a TVP has been incurred on 1/1/10. If by April 1, 2010, the collector has not incurred any new points during this 3-month period, then the 1 point is dropped.

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6.

Phone abuse includes making more than 2 unsolicited calls to a debtor within the same business day and holding more than 5 minutes on any one call.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Both are examples of phone abuse.

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7.

A debtor faxes you a "cease & desist" letter. You have worked this file and an earlier mult with this debtor. You have always had a good rapport with the debtor and can't understand why he would do this. You can call him to see if he really means it or he was just having a bad day.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You are prohibited from contacting a debtor after receiving a verbal or a written cease and desist request. The file must be noted, the document scanned to bates and the account referred to a manager. The manager may make a call to confirm the debtor's intentions.

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8.

Failing to advise the compliance or collection manager of problem accounts where the debtor has threatened to file a complaint with a regulatory agency or the attorney general’s office is a compliance violation.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
FAILURE TO NOTIFY THE COLLECTION MANAGER OF PROBLEM ACCOUNTS - Failing to advise the compliance manager of problem accounts where the debtor has threatened to file a complaint with a regulatory agency or the attorney general’s office

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9.

All work performed on the account must be documented. Calls, emails or faxes to debtors, clients, or anyone regarding the account must document the work performed or call attempts made.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
This is a violation under "Failure to Document"

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10.

You only have to give the "Monitored or recorded line" disclosure (MRD) when speaking with the intended party. If you are transfered from a receiptionist, you would not have had to give him the MRD.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You must give the MRD to anyone you speak with. That includes anyone at the debtor company, co-workers or you mother. It's a privacy issue, not FDCPA.

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11.

Alias names are not permitted
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
You may only use your legal name. James cannot be "Jim", Richard cannot be "Rick" and Jonathan cannot be "Jon"

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12.

As a general rule, a debtor should not be contacted at home unless specific procedures have been carried out.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that there are specific procedures that need to be followed before contacting a debtor at their home. This implies that there are legal or ethical guidelines in place to protect debtors from harassment or invasion of privacy. By adhering to these procedures, debt collectors can ensure that they are acting within the boundaries of the law and treating debtors fairly. Therefore, the answer "True" indicates that it is generally not appropriate to contact a debtor at home without following the necessary procedures.

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13.

You can continue working any account after learning that the client is taking action to commence criminal charges against the debtor, or if the account is being pursued through any other means, e.g., another agency or through litigation.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You must immediately cease all efforts once you learn that the debt is being pursued by other means.

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14.

It's a compliance violation to contact a debtor's vendors to get a reference.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
It's only a compliance violation if you threaten to contact them to have them put the debtor on COD basis

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15.

Under the compliance violation "Threats to Contact Vendors", Stating or implying that a debtor's vendors will be contacted to advise the vendors to place the debtor on a COD basis is a violation.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Yes, it is.

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16.

If a debtor in California asks you to call her at 7:30 am her time at her place of business, you can do so provided the file is documented as such. Otherwise, you would be prohibited from calling the debtor after 9pm or before 8 am their local time.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
If a debtor in California specifically requests to be called at 7:30 am her time at her place of business, it is permissible to do so as long as the request is properly documented. However, if there is no such documentation, it is not allowed to call the debtor after 9 pm or before 8 am their local time. Therefore, the statement is true.

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17.

You don't need to enter attorney information until the debtor has filed for bankruptcy.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
FAILURE TO ENTER ATTORNEY INFORMATION - Failing to properly “input” attorney information in the computer screen

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18.

Contacting a client when the salesperson has indicated that this client may not be contacted by a collector can be done, but only for a really good reason.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
This can never be done. This is improperly contacting a client.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 20, 2009

Quiz Created by
Jtklein

TSI: Compliance Trivia Questions Test! Quiz

You cannot represent or imply that you are an attorney, because they are licensed, but it's OK to say you government employee, because anybody can be a government employee.

Rude and unprofessional includes calling anyone a derogatory name orally or in the collector notes or speaking to anyone, including TransWorld Systems co-workers, in a rude, threatening or hostile manner.

Use of unathorized materials includes faxing, sending or using any written materials of any type not approved by TransWorld Commercial Services Division is prohibbited and a compliance violation.

You can settle an account without client authorization IF you feel it is in the best interest of the client.

Termination Violation Points (TVP) are assigned against a collector for compliance violations. Once assigned they cannot be removed.

Phone abuse includes making more than 2 unsolicited calls to a debtor within the same business day and holding more than 5 minutes on any one call.

A debtor faxes you a "cease & desist" letter. You have worked this file and an earlier mult with this debtor. You have always had a good rapport with the debtor and can't understand why he would do this. You can call him to see if he really means it or he was just having a bad day.

Failing to advise the compliance or collection manager of problem accounts where the debtor has threatened to file a complaint with a regulatory agency or the attorney general’s office is a compliance violation.

All work performed on the account must be documented. Calls, emails or faxes to debtors, clients, or anyone regarding the account must document the work performed or call attempts made.

You only have to give the "Monitored or recorded line" disclosure (MRD) when speaking with the intended party. If you are transfered from a receiptionist, you would not have had to give him the MRD.

Alias names are not permitted

As a general rule, a debtor should not be contacted at home unless specific procedures have been carried out.

You can continue working any account after learning that the client is taking action to commence criminal charges against the debtor, or if the account is being pursued through any other means, e.g., another agency or through litigation.

It's a compliance violation to contact a debtor's vendors to get a reference.

Under the compliance violation "Threats to Contact Vendors", Stating or implying that a debtor's vendors will be contacted to advise the vendors to place the debtor on a COD basis is a violation.

If a debtor in California asks you to call her at 7:30 am her time at her place of business, you can do so provided the file is documented as such. Otherwise, you would be prohibited from calling the debtor after 9pm or before 8 am their local time.

You don't need to enter attorney information until the debtor has filed for bankruptcy.

Contacting a client when the salesperson has indicated that this client may not be contacted by a collector can be done, but only for a really good reason.