Chapter 10: Motivating Employees To Produce Quality Goods And Services

10 Questions  I  By Nksandoval on October 18, 2009
Chapter 10 quiz from Understanding Business text book.

  

Question Excerpt

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1.  Weldon Task has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Weldon has about his efforts is his ______ reward.
A.
B.
C.
D.
2.  Which of the following statements is the best description of how scientific management viewed workers?
A.
B.
C.
D.
3.  The most important impact of the Hawthorne studies was that it:
A.
B.
C.
D.
4.  According to Maslow, a higher order need:
A.
B.
C.
D.
5.  According to Herzberg, a sense of achievement, earned recognition, and interest in the work itself were:
A.
B.
C.
D.
6.  Ramon works at Chicago Medical Instruments. His job was recently redefined so that he now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Chicago Medical Instruments is trying to change Ramon's job so that it has more:
A.
B.
C.
D.
7.  At Quatritech International, employees tend to work with little direct supervision. They are expected to use creativity and imagination on the job because management believes they are committed and professional workers. The management style at Quatritech reflect _______ attitudes about workers.
A.
B.
C.
D.
8.  _______ is a system of goal setting and implementation that involves a cycle of discussion, review, and evaluation of objectives among top and middle managers, supervisors, and workers.
A.
B.
C.
D.
9.  According to equity theory, which of the following statements is most accurate?
A.
B.
C.
D.
10.  Which of the following statements about cultural differences in the workplace is most accurate?
A.
B.
C.
D.
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