Chapter 10: Motivating Employees to Produce Quality Goods and Services

10 Questions I 619 Attempts I Created By nksandoval 1339 days ago

Chapter 10 quiz from Understanding Business text book.

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Question Excerpt From Chapter 10: Motivating Employees to Produce Quality Goods and Services

Q.1)	Weldon Task has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Weldon has about his efforts is his ______ reward.

external

extrinsic

intrinsic

D.	reciprocal

Q.2)	Which of the following statements is the best description of how scientific management viewed workers?

A.	workers are like machines that must be programmed to perform in a certain way

B.	most workers are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs

C.	workers will only exert their maximum effort if they believe that their goals are attainable

D.	workers are individuals who do not respond in the same way to a particular management style

Q.3)	The most important impact of the Hawthorne studies was that it:

A.	helped managers find the level of lighting associated with optimum productivity

B.	showed that workers could be programmed like machines to perform simple repetitive tasks, and thus led to the development of assembly lines

C.	changed the direction of research away from Taylor's scientific management toward the study of human-based management

D.	showed that physical working conditions haveno impact on worker happiness

Q.4)	According to Maslow, a higher order need:

A.	always provides greater motivation than a lower order need

B.	never provides as much motivation as a lower order need

C.	becomes a source of motivation after lower order needs are satisfied

D.	contributes directly to the physical survival of the individual

Q.5)	According to Herzberg, a sense of achievement, earned recognition, and interest in the work itself were:

A.	important motivators

B.	hygiene factors

C.	ways for workers to meet their social needs

D.	consistent with his Theory X approach to motivation

Q.6)	Ramon works at Chicago Medical Instruments. His job was recently redefined so that he now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Chicago Medical Instruments is trying to change Ramon's job so that it has more:

feedback

autonomy

C.	task identity

D.	task significance

Q.7)	At Quatritech International, employees tend to work with little direct supervision. They are expected to use creativity and imagination on the job because management believes they are committed and professional workers. The management style at Quatritech reflect _______ attitudes about workers.

Theory C

Theory D

Theory X

Theory Y

Q.8)	_______ is a system of goal setting and implementation that involves a cycle of discussion, review, and evaluation of objectives among top and middle managers, supervisors, and workers.

A.	objective planning

B.	management by objectives

C.	the three step planning system

D.	cyclical objective analysis

Q.9)	According to equity theory, which of the following statements is most accurate?

A.	the best way to motivate workers is to offer everyone the same reward

B.	workers perceptions of fairness will affect their level of motivation

C.	workers generally do a good job of estimating their contributions to a firm

D.	in the United States, workers tend to focus on their own situation and pay a little attention to the efforts and rewards of other workers

Q.10)	Which of the following statements about cultural differences in the workplace is most accurate?

A.	the best way to deal with cultural differences in the workplace is to treat everyone the same way

B.	cultural differences were once a major problem, but television, telecommunications, e-mail, and the Internet have brought people closer together and greatly reduced cultural differences

C.	managers must be very aware of cultural differences and recognize that different employees may respond best to different management adn motivational styles

D.	only firms that hire a lot of foreign-born workers are likely to have problems dealing with cultural differences. Workers born in the United States tend to have a common set of values and attitudes, regardless of age or social background

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Chapter 10: Motivating Employees to Produce Quality Goods and Services

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