Administrative Skills Test

13 Questions  I  By Anulik1

  
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Question Excerpt

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1.  A stranger walks in to the office, your actions...
A.
B.
C.
D.
2.  While answering the phone call...
A.
B.
C.
D.
3.  Imagine, that an angry person calls the Office and starts speaking impolitely. Please describe your actions:
4.  The caller asks: "Our organization needs employees, can you help?" Your answer:
A.
B.
C.
D.
5.  According to the Posting Rules there are:
A.
B.
C.
D.
6.  Non-Privileged Announcement costs:
A.
B.
C.
D.
7.  Privileged Announcement costs:
A.
B.
C.
D.
8.  User has forgot his/her password. How would you help?
A.
B.
C.
D.
9.  Can individuals Register at www.careercenter.am?
A.
B.
10.  Do we accept announcements via email and/ or phone?
A.
B.
11.  If you are asked a question, you do not know the answer to, what would you do?
A.
B.
C.
D.
12.  You are alone in the office and the visitor asks a question, you do not know the answer, please briefly describe your actions:
13.  Please describe how one can register at www.careerhouse.com, both as an Individual and as an Organization.
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Quiz Comments (1)
Regarding Q2: Depending on where I have worked, instructions included providing the name of the office or area reached, but also included providing my name and asking, "How may I help you" with a smile on my face. Regarding Q4: A & B are both correct. A is correct because registration is necessary, and when the caller does register, the information provided in B is provided in the detailed information. Regarding Q11: It is not appropriate to ever "make up" an answer when an answer is not known; it could be wrong. In the real world it is appropriate to state I do not know the answer but will check with someone else to make sure the question is correctly answered, and it is also appropriate to state what I am sure of because that often clarifies the question being asked, and can result in the correct contact person being identified. Thanks for the test.
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