Administrative Skills Test

13 Questions  I  By Anulik1
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Skill Assessment Quizzes & Trivia

  
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Questions and Answers

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  • 1. 
    A stranger walks in to the office, your actions...
    • A. 

      Stand up and leave.

    • B. 

      Greet the visitor and ask what s/he needs.

    • C. 

      Ask him/her to wait.

    • D. 

      Do not do anything.


  • 2. 
    While answering the phone call...
    • A. 

      Pick up the phone and greet the caller.

    • B. 

      Pick up the phone, pronounce "Career Center, may I help you?"

    • C. 

      Pick up the phone, pronounce "Career Center".

    • D. 

      Pick up the phone and present yourself.


  • 3. 
    Imagine, that an angry person calls the Office and starts speaking impolitely. Please describe your actions:

  • 4. 
    The caller asks: "Our organization needs employees, can you help?" Your answer:
    • A. 

      Yes, sure we can, just register at www.careerhouse.com.

    • B. 

      Yes we can, but you must note that our services are chargeable, and the employer pays for recruitment.

    • C. 

      Yes we can, but you must note that our services are chargeable, job seekers pay for finding a job.

    • D. 

      No, we cannot help you, because you are not registered at www.careerhouse.com.


  • 5. 
    According to the Posting Rules there are:
    • A. 

      Privileged and Non-Privileged Announcements.

    • B. 

      No Privileged Announcements.

    • C. 

      Privileged Announcements only.

    • D. 

      Announcements are all the same.


  • 6. 
    Non-Privileged Announcement costs:
    • A. 

      19,600 AMD

    • B. 

      75,600 AMD

    • C. 

      23,500 AMD

    • D. 

      16,800 AMD


  • 7. 
    Privileged Announcement costs:
    • A. 

      54,000 AMD

    • B. 

      75,600 AMD

    • C. 

      18,000 AMD

    • D. 

      23,500 AMD


  • 8. 
    User has forgot his/her password. How would you help?
    • A. 

      Ask him/her to register once more.

    • B. 

      Ask the User to click on the "Forgot Username" and follow the instructions.

    • C. 

      Ask the User to click on "Log In" then "Forgot Password" and follow the instructions.

    • D. 

      We cannot help the User.


  • 9. 
    Can individuals Register at www.careercenter.am?
    • A. 

      Yes, sure.

    • B. 

      No, they can't.


  • 10. 
    Do we accept announcements via email and/ or phone?
    • A. 

      No, we don't.

    • B. 

      Yes, we do.


  • 11. 
    If you are asked a question, you do not know the answer to, what would you do?
    • A. 

      Try to answer somehow, using all the knowledge I have.

    • B. 

      Tell the person that I cannot provide assistance.

    • C. 

      Ask for assistance from one of the staff members.

    • D. 

      Make something up.


  • 12. 
    You are alone in the office and the visitor asks a question, you do not know the answer, please briefly describe your actions:

  • 13. 
    Please describe how one can register at www.careerhouse.com, both as an Individual and as an Organization.

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