Section 3.3—Quiz: Front Office Security

10 Questions I 341 Attempts I Created By aoht 1928 days ago

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Question Excerpt From Section 3.3—Quiz: Front Office Security

Q.1)	Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box?

the guest

B.	the general manager

C.	the security director

D.	all of the above

Q.2)	The key that is capable of opening all guestroom doors, even when they are doublelocked, is the:

A.	emergency key.

B.	master key.

C.	individual guestroom key.

D.	security key.

Q.3)	What is the proper procedure for handling an incoming telephone call in which the caller asks to be connected to a particular room?

A.	Connect the caller immediately to the room.

B.	Ask for the caller’s name, check to see if the requested room is occupied, then connect the caller to the room.

C.	Ask whom the caller is calling, verify the identity of the person in the room requested, then connect the caller to the room.

D.	Ask whom the caller is calling, verify the identity of the person in the room requested, ask for the caller’s name, then connect the caller to the room.

Q.4)	Which of the following staff should be able to discuss lost and found items with a guest?

A.	only specially authorized employees

B.	only security staff

C.	any front desk agent

D.	any of housekeeping staff

Q.5)	A personal item is found in a guestroom after the guest has checked out. Which of the following procedures should be followed?

A.	Hold the item in the lost and found office for 90 days and then dispose of it, unless the guest calls to claim it.

B.	Hold the item in the lost and found office for 90 days and then turn it over to law enforcement authorities, unless the guest calls to claim it.

C.	Mail the item to the guest at the address on the registration record.

D.	Send a letter to the guest at the address on the registration record, asking the guest to contact the hotel to identify a found item.

Q.6)	An electronic locking system replaces traditional mechanical locks with computer-based guestroom access devices.

True

False

Q.7)	Room attendants typically carry an emergency key to open guestroom doors while cleaning.

True

False

Q.8)	Closed-circuit television cameras and monitors can effectively replace security officers at larger hotels.

True

False

Q.9)	The amount of cash in a front office register is limited through a cash bank system.

True

False

Q.10)	Controlled access is the most critical of all safe deposit box responsibilities.

True

False

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Quiz Comments (1)

about telephone calls to be handled: first we have to speak with full name of the hotel with greeting and the person who answer shoul speak his name and should speak how may i help you?/ how mayi assist you? then if the caller is looking for some one in the room to be tranfer then we have to take proper information about to be transfer. then we have to ask while we place the call in particular room so an so on line want to speak.

posted by:Guest 1032 days ago

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Section 3.3—Quiz: Front Office Security

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