VPN - Quiz & Trivia

Submit

2. Grant is encountering an error when attempting to logon to the Juniper/RSA VPN solution. RSA is being phased out as the provider of Apollo Group's secure VPN solution.

True

False

Cisco VPN is replacing RSA as Apollo Group's primary VPN solution. Some groups will remain on RSA where the computer is not joined to the Apollo Group domain. Ex: Vendors and Aptimus (School), Athena domain.

Explanation

Cisco VPN is replacing RSA as Apollo Group's primary VPN solution. Some groups will remain on RSA where the computer is not joined to the Apollo Group domain. Ex: Vendors and Aptimus (School), Athena domain.

3. Chelsea is needing assistance with logging into VPN so that she can access Galaxy and other internal applications. The level of access granted for VPN users is determined by the selection/configuration during login.

True

False

The VPN membership role determines the level of access granted. NOTE: Single Factor only works with the RSA VPN Solution. Additionally, when using the RSA VPN solution, the user must select the level of access in addition to being granted the specific role.

Explanation

The VPN membership role determines the level of access granted. NOTE: Single Factor only works with the RSA VPN Solution. Additionally, when using the RSA VPN solution, the user must select the level of access in addition to being granted the specific role.

4. Frank is unable to connect to VPN because his RSA token has expired. Frank is also unable to logon to VPN using the Cisco VPN client software because encounters an error. In addition to the Cisco VPN client software, what also needs to be installed/configured on the PC for the connection to work?

Apollo Group Certificates

Seed file

Hard Drive Encryption

All of these

None of these

Apollo uses certificate based authentication to connect using the Cisco VPN solution. NOTE: If the certificate does not exist on the computer (not on the selection list when configuring the connection), the Customer's PC MUST logon to the network at a local office/campus to pull down the cert from the Apollo servers. There is no way, currently, to obtain or transfer to cert to the customer.

Explanation

Apollo uses certificate based authentication to connect using the Cisco VPN solution. NOTE: If the certificate does not exist on the computer (not on the selection list when configuring the connection), the Customer's PC MUST logon to the network at a local office/campus to pull down the cert from the Apollo servers. There is no way, currently, to obtain or transfer to cert to the customer.

5. Kerry has been issued an Apollo Group laptop, but is unable to login to RSA or Cisco VPN remotely because encounters the error: "You are not allowed to sign in. Please contact your administrator." (RSA VPN) and "Reason 413: Authentication Failed" (Cisco VPN). How is VPN access is requested?

CAP (Computer Access Process) Website (http://access/cap)

SNAP (Supplemental Access Process) Website (http://snap)

HPSM Self Service Ticket

MyHR Case

None of these

Any of these

Most access is requested through CAP. See Article #:7741

Explanation

Most access is requested through CAP. See Article #:7741

6. Diane is unable to connect to the Apollo Group network using the Cisco VPN client because encounters the error: "Reason 429: Unable to resolve server address." What are the possbile causes for Cisco VPN Error 429?

Local DNS Cache issue

Network/ISP DNS issue

No internet connection

Invalid username or password

Certificate not installed

Most likely, they do not have an active internet connection. It is within your scope to assist the customer with turning on the WiFi antenna and/or guiding them through the process of connecting an ethernet/wired connection. However, it is in the customer's best interest to call their ISP for further assistance. TIP: If the customer does not use a Home Network Router, especially, when connecting directly to a cable modem, the customer may need to powercycle the modem to obtain an IP address if it was just connected to anther computer/networked device. See KB Article #:30575

Explanation

Most likely, they do not have an active internet connection. It is within your scope to assist the customer with turning on the WiFi antenna and/or guiding them through the process of connecting an ethernet/wired connection. However, it is in the customer's best interest to call their ISP for further assistance. TIP: If the customer does not use a Home Network Router, especially, when connecting directly to a cable modem, the customer may need to powercycle the modem to obtain an IP address if it was just connected to anther computer/networked device. See KB Article #:30575

Submit