UCC / OB JULY TEST

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*Read the directions carefully*

Type in your first and last name
answer in all lower case
use numbers such a "2" and not "two"
monetary questions should be answered as "$2" or just "2"

Questions and Answers

1.

Name all our steaks that come from (or part of) the Short Loin
- A.
  
  Fillet mignon
- B.
  
  Porterhouse
- C.
  
  New york
- D.
  
  Company steak
- E.
  
  Medallions
Correct Answer(s)
B. Porterhouse
C. New york
2.

Name all our steaks that come from (or part of) the Flat Iron
- A.
  
  Fillet mignon
- B.
  
  Poterhouse
- C.
  
  New york
- D.
  
  Company steak
- E.
  
  Medallions
Correct Answer(s)
D. Company steak
E. Medallions
3.

How many ounces are in the New York

Correct Answer(s)
14 ounces
14
14 oz
4.

List the Ingredients of the Twice Baked Potato. {Idaho potato, ______, wasabi, sour cream, chives, cheddar cheese}

Correct Answer(s)
bacon
Bacon
bacon bits
5.

Describe our steak preparation
- A.
  
  Hand cut daily and grilled on an open flame
- B.
  
  Hand cut daily and boiled at 1600 degrees
- C.
  
  Pre-cut in individual packages and grilled on an open flame
- D.
  
  Pre-cut in individual packages and boiled at 1600 degrees
- E.
  
  Comes from the cow out back
Correct Answer
B. Hand cut daily and boiled at 1600 degrees
6.

If a guest told you they were in the mood for a flavorful moist fish; which would you suggest?
- A.
  
  Halibut
- B.
  
  Ahi
- C.
  
  Sea bass
- D.
  
  Swordfish
- E.
  
  Salmon
Correct Answer
C. Sea bass
7.

What is the Rancher Chicken stuffed with?(cheddar cheese, __________, cream cheese, ranch dressing powder, worchester sauce, tabasco, blackened seasoning, egg yolk)

Correct Answer
chopped spinach
spinach
8.

What is the sauce served with the Mixed grilled skewers? (and should be offered as a side w/ every steak order)

Correct Answer
bon dijon
9.

(UCC ONLY) for July in UCC the sales contest is for the ______ ______ cocktail(OB ONLY) for July in Ocean Bar the sales contest is for _____ ______{write only one answer, either one will be counted as correct - only write in the answer for the location you work in}

Correct Answer
sweet tea
stoli elite
10.

What would you suggest for a heavy red wine with meat?
- A.
  
  Sterling Vintner's Collection Cabernet Sauvignon
- B.
  
  Beringer Pinot Noir
- C.
  
  Carmel Road Chardonnay
- D.
  
  Groth Cabernet Sauvignon
- E.
  
  Coppola Diamond Series Red Zinfadel
Correct Answer
D. Groth Cabernet Sauvignon
11.

If a guest orders a Whiskey Sour. we should say...
- A.
  
  No problem. and pour a Jack and sour
- B.
  
  Would you like that Whiskey Sour with Woodford or Single Barrel Jack?
- C.
  
  Would you like that Whiskey Sour with Jack or Woodford?
- D.
  
  No problem. and pour Woodford and up-charge the guest
- E.
  
  Who cares - it's all the same
Correct Answer
C. Would you like that Whiskey Sour with Jack or Woodford?

Explanation
we want to up sell on every item every time, however we do not want to be high pressure, remember to be an agent for your guest and treat them the same as you would want if you were dining out.

Rate this question:
12.

The UCC hand crafted beers are: the Renegade Red Ale, Blonde Lager, Pale Ale (IPA), Hefeweizen and __________ (steam beer, only available in summer)
- A.
  
  California Common
- B.
  
  Sam Adams summer brew
- C.
  
  Strawberry Blonde
- D.
  
  Summer Ale
- E.
  
  Steamer Ale
Correct Answer
A. California Common
13.

Once you have greeted our guests, what is the first item you try to sell them?

Correct Answer
cocktail
cocktails
drinks
beer
alcohol
14.

Drunken Sailor Martini is made with { _______, Blue Carauco, Cranberry juice, pineapple juice, orange juice}

Correct Answer
sailor jerry
sailor jerry rum
sailor jerrys
15.

Thin Mintini is made with { _________, white cream de cacao, cream de menthe, 1/2 n 1/2, & Hersey syrup} {hint- vodka product: 2 words- flavor: 1 word} _______ _______ _______

Correct Answer
3 olives chocolate
three olives chocolate
three olive chocolate
3 olive chocolate
16.

_______ _________ ________ & amazing customer service = highest possible tips

Correct Answer
high check averages
high check average
17.

When we complain or bitch, shift blame to another team member or department, or have a bad attitude this is a form a reaffirming the negative. reaffirming the negative will not be tolerated and is extremely cancerous to any team. Instead we should complement our food, and team members, and always make UCC look its best. what is this called?

Correct Answer
reaffirming the positive
18.

When we offer two items for each sales point (drink, app, entree, dessert) such as "I would recommend either our baked crab & artichoke gratin or our mixed grilled skewers with bon dijon sauce. Which could I start you with?"What sales technique is this called?

Correct Answer
either or
up-selling
up selling
19.

Because you have a great personality, and guests love when the service staff is up front and honest. we want you to be natural, be yourself and be _________.

Correct Answer
sincere
20.

There are 2 people in the world: Gatekeepers who love to say no. and an ________ who looks to do something for people. an ________ will look out for it's guests best interests. will guide them and insure the best service and even if they cant give the guest what they want at least the guest will feel that they tried their hardest.This kind of person makes our guests feel good and they will come back for that feeling.

Correct Answer
agent
agents
21.

When you descriptively sell an item such as "If you are in the mood for a great steak I suggest you should try our Chief Fernando's creation; the Medallions, 2 center cuts wrapped in an applewood bacon, a blue cheese glaze and with 2 jumbo shrimp on top. this is one of our number 1 sellers"What sales technique is this called?

Correct Answer
suggestively selling
suggestively sell
suggestive selling
suggestive
descriptive
22.

You should greet every new table immediately regardless of how busy you are with-in
- A.
  
  1 min
- B.
  
  1-2 minutes
- C.
  
  2-3 minutes
- D.
  
  3-4 minutes
- E.
  
  Whenever i get to them
Correct Answer
C. 2-3 minutes
23.

What 3 things effect your tip more than anything else?
- A.
  
  Time it takes to greet table
- B.
  
  Time it take to receive their food
- C.
  
  How friendly you are
- D.
  
  Time it takes to process payment
- E.
  
  If you were able to "hook them up"
Correct Answer(s)
A. Time it takes to greet table
B. Time it take to receive their food
D. Time it takes to process payment
24.

It is your job and only your job to get your comment cards every day when you come into work. your manager or hostess will not offer them to you. you must ask for them.
- A.
  
  T
- B.
  
  F
Correct Answer
A. T
25.

Sales point 3 is...
- A.
  
  Entrees
- B.
  
  Drinks
- C.
  
  Desserts
- D.
  
  Appetizers
Correct Answer
A. Entrees

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 21, 2022

Quiz Edited by
ProProfs Editorial Team
Jan 18, 2010

Quiz Created by
Ucc1

Ucc / Ob July Test

Name all our steaks that come from (or part of) the Short Loin

Name all our steaks that come from (or part of) the Flat Iron

How many ounces are in the New York

List the Ingredients of the Twice Baked Potato. {Idaho potato, ______, wasabi, sour cream, chives, cheddar cheese}

Describe our steak preparation

If a guest told you they were in the mood for a flavorful moist fish; which would you suggest?

What is the Rancher Chicken stuffed with?(cheddar cheese, __________, cream cheese, ranch dressing powder, worchester sauce, tabasco, blackened seasoning, egg yolk)

What is the sauce served with the Mixed grilled skewers? (and should be offered as a side w/ every steak order)

(UCC ONLY) for July in UCC the sales contest is for the __ cocktail(OB ONLY) for July in Ocean Bar the sales contest is for _ ____{write only one answer, either one will be counted as correct - only write in the answer for the location you work in}

What would you suggest for a heavy red wine with meat?

If a guest orders a Whiskey Sour. we should say...

The UCC hand crafted beers are: the Renegade Red Ale, Blonde Lager, Pale Ale (IPA), Hefeweizen and __________ (steam beer, only available in summer)

Once you have greeted our guests, what is the first item you try to sell them?

Drunken Sailor Martini is made with { _______, Blue Carauco, Cranberry juice, pineapple juice, orange juice}

Thin Mintini is made with { _____, white cream de cacao, cream de menthe, 1/2 n 1/2, & Hersey syrup} {hint- vodka product: 2 words- flavor: 1 word} _ _ ___

___ _ ____ & amazing customer service = highest possible tips

When we offer two items for each sales point (drink, app, entree, dessert) such as "I would recommend either our baked crab & artichoke gratin or our mixed grilled skewers with bon dijon sauce. Which could I start you with?"What sales technique is this called?

Because you have a great personality, and guests love when the service staff is up front and honest. we want you to be natural, be yourself and be _________.

You should greet every new table immediately regardless of how busy you are with-in

What 3 things effect your tip more than anything else?

It is your job and only your job to get your comment cards every day when you come into work. your manager or hostess will not offer them to you. you must ask for them.

Sales point 3 is...