Module 5 Intro To Chargebacks Overview

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| By RobynKemp

RobynKemp

Community Contributor

Quizzes Created: 2 | Total Attempts: 231

Questions: 8 | Attempts: 98 | Updated: Mar 20, 2023

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Questions and Answers

1.

You can automatically chargeback a Pay at the Pump (5542) as fraud?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You cannot chargeback a transaction under $25.00 and/or a participating merchant.

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2.

For a transaction that is card present '90' you should order sales slips for fraud transactions?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Mastercard does not require a sales slip to be ordered.

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3.

What card status should be in place prior to a fraud chargeback?
- A.
  
  L
- B.
  
  C
- C.
  
  S
- D.
  
  U
Correct Answer
D. U

Explanation
The correct answer is "U". In the context of a fraud chargeback, "U" refers to the status of "Unauthorized." This means that the cardholder did not authorize or participate in the fraudulent transaction. Prior to a fraud chargeback, it is necessary to establish that the transaction was unauthorized in order to initiate the process of reversing the charge and refunding the cardholder.

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4.

All transactions that are E-Commerce '81' can be charged back as fraud?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
You cannot chargeback an E-Commerce '81' transaction that has UCAF indicator of '2' and '3'.

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5.

Define: Chargeback
6.

If case total is $1,000.00 or greater, an Investigative Referral should be completed?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Only write off total of $1,000.00 or greater requires an Investigative Referral.

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7.

Select all other reasons an Investigative Referral would be required.
- A.
  
  Confirmed Identity Theft
- B.
  
  $25,000.00 Case Total
- C.
  
  Suspect Identified - Full Name
- D.
  
  HNB Employee
Correct Answer(s)
A. Confirmed Identity Theft
B. $25,000.00 Case Total
C. Suspect Identified - Full Name

Explanation
An Investigative Referral would be required in cases of confirmed identity theft, where someone's personal information has been stolen and used without their consent. It would also be necessary when the case involves a significant amount of money, such as the $25,000.00 mentioned. Additionally, if the suspect's full name has been identified, it would be important to refer the case for further investigation. The fact that the suspect is an HNB employee may also be a relevant factor in determining the need for an Investigative Referral, as it could suggest an internal breach or involvement.

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8.

How long does the acquirer (Merchant) have to represent on a chargeback?
- A.
  
  10 Days
- B.
  
  20 Days
- C.
  
  45 Days
- D.
  
  90 Days
Correct Answer
C. 45 Days

Explanation
The acquirer (merchant) has 45 days to represent on a chargeback. This means that if a chargeback is initiated by a customer, the merchant has 45 days to provide evidence or documentation to dispute the chargeback and prove that the transaction was legitimate. This time frame allows the merchant to gather necessary information and present their case before a final decision is made on the chargeback.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 12, 2013

Quiz Created by
RobynKemp

Module 5 Intro To Chargebacks Overview

You can automatically chargeback a Pay at the Pump (5542) as fraud?

For a transaction that is card present '90' you should order sales slips for fraud transactions?

What card status should be in place prior to a fraud chargeback?

All transactions that are E-Commerce '81' can be charged back as fraud?

Define: Chargeback

If case total is $1,000.00 or greater, an Investigative Referral should be completed?

Select all other reasons an Investigative Referral would be required.

How long does the acquirer (Merchant) have to represent on a chargeback?