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CompTIA A+ 220-702 Practical Application Topic 2 Vol.b

100 Questions
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  • 1. 
    A user reports that their system is giving a message stating that their USB 2.0 devices are running at USB 1.1 speed without an external USB hub. The devices run at USB 2.0 when tested on the technicians PC. Which of the following will MOST likely provide USB 2.0 functionality?
    • A. 

      Install an IEEE 1394 compliant expansion card.

    • B. 

      Install an external USB 2.0 hub.

    • C. 

      Install a USB 2.0 firmware update on the motherboard.

    • D. 

      Replace USB 1.1 extension cables with USB 2.0 extension cables.

  • 2. 
    Which of the following is the BEST tool to troubleshoot a DB-9 port?
    • A. 

      Ohm meter

    • B. 

      Anti-static wrist strap

    • C. 

      Oscilloscope

    • D. 

      Loopback plug

  • 3. 
    A customer reports that a networked printer is not printing documents. The technician successfully pings the printers IP address. Which of the following could be the problem? (Select TWO).
    • A. 

      The network cable is unplugged.

    • B. 

      The printer is low on toner.

    • C. 

      The gateway address on the printer is incorrect.

    • D. 

      The printer is out of paper.

    • E. 

      The spooler is not functioning.

  • 4. 
    Which of the following does PING Ct do?
    • A. 

      Continuous ping of an IP address until cancelled

    • B. 

      Continuous ping of an IP address until the count reaches 1000

    • C. 

      Continuous ping of an IP address until the target responds

    • D. 

      Continuous ping of an IP address until the target returns

  • 5. 
    Which of the following is contained in the first sector of the hard disk?
    • A. 

      Operating system

    • B. 

      Master file table

    • C. 

      Boot sector

    • D. 

      Master boot record

  • 6. 
    A technician is tasked with setting up a Windows XP computer with a user account that will only be used to access the Internet. Which account type should the user have access to?
    • A. 

      Guest

    • B. 

      Administrator

    • C. 

      Domain User

    • D. 

      Power User

  • 7. 
    If a technician suspects that the voltage being delivered to a desktop computers power supply is insufficient or incorrect, which device should be used to determine the correct voltage?
    • A. 

      A power supply tester

    • B. 

      A multimeter

    • C. 

      A loopback adapter

    • D. 

      A cable tester

  • 8. 
    A virus has been removed from the users machine, but the user still cannot access the Internet. Which of the following should the technician check NEXT?
    • A. 

      Disable port forwarding on the router.

    • B. 

      Reboot to Safe Mode and see if the Internet is accessible.

    • C. 

      Format the machine and reinstall the OS.

    • D. 

      Check the web browsers proxy settings.

  • 9. 
    After upgrading to Windows Vista, a client states that the run command no longer appears on the Start menu: Which of the following is the reason the user cannot see the run command?
    • A. 

      The user must be an administrator to have access to the run command.

    • B. 

      The Vista run command is not installed by default during an upgrade.

    • C. 

      Vista has replaced the run command with the Power Shell.

    • D. 

      The run command is not displayed by default on the start menu.

  • 10. 
    A user states that email is not being received. Which of the following protocols should the technician check for incoming mail?
    • A. 

      SMTP

    • B. 

      POP3

    • C. 

      NNTP

    • D. 

      HTTP

  • 11. 
    On a laptop, which of the following is the name of the socket that a wireless card would typically be inserted into?
    • A. 

      PCIe

    • B. 

      AGP

    • C. 

      Mini PCI

    • D. 

      PCI

  • 12. 
    A technician has just installed a new hard drive into a Windows Vista desktop computer. The hard drive does not appear in Windows Explorer. Which of the following should the technician perform NEXT to have the drive recognized by the system?
    • A. 

      Initialize and format the hard drive through Disk Management

    • B. 

      Reboot the system

    • C. 

      Assign a drive letter to the hard drive through Disk Management

    • D. 

      Configure the drive in the systems CMOS program

  • 13. 
    A workstation is not booting correctly. The technician wants to locate bad sectors and recover readable information. Which of the following commands would the technician use?
    • A. 

      Chkdsk c: /f

    • B. 

      Chkdsk c: /i

    • C. 

      Chkdsk c: /c

    • D. 

      Chkdsk c: /r

  • 14. 
    A technician adds a video card to a single monitor system with an existing on-board video controller. After powering on the system, an error message appears on the monitor stating No Input Detected. Which of the following is the problem?
    • A. 

      The add-on video card is conflicting with the onboard video controller.

    • B. 

      The add-on video card is incompatible with the system.

    • C. 

      The monitor is still connected to the onboard video controller.

    • D. 

      The monitor cannot support the video resolution of the add-on video card.

  • 15. 
    Which of the following is the MAXIMUM allowable cable length of CAT5?
    • A. 

      100 meters (328 feet)

    • B. 

      250 meters (820 feet)

    • C. 

      500 meters (1640 feet)

    • D. 

      1000 meters (3280 feet)

  • 16. 
    An internal IEEE 1394 expansion card should be installed on which port type?
    • A. 

      AMR

    • B. 

      AGP

    • C. 

      ISA

    • D. 

      PCI

  • 17. 
    A technician is troubleshooting problems with a hard drive. After checking the drive in another computer and finding no issues, the technician takes voltage readings on the Molex connector from the power supply. Which of the following represents the readings the technician should find?
    • A. 

      -5V and +12V

    • B. 

      +3.3V and -5V

    • C. 

      +3.3V and +12V

    • D. 

      +5V and +12V

  • 18. 
    A user powers up their desktop PC, and instead of booting up normally, the user is taken into the BIOS setup. Which of the following is the MOST likely problem?
    • A. 

      The MBR is corrupt

    • B. 

      NTLDR cannot be found by the system

    • C. 

      A faulty CMOS battery

    • D. 

      The BIOS requires a firmware update

  • 19. 
    A user reports that when typing on the laptop keyboard, the mouse pointer scrolls across the screen. Which of the following would MOST likely resolve this issue?
    • A. 

      Reboot the laptop

    • B. 

      Use an external monitor

    • C. 

      Disable the touchpad

    • D. 

      Plug in an external mouse

  • 20. 
    A computer is responding slowly and the Task Manager shows that spool.exe is using 95% of system resources. Which of the following is MOST likely the cause of this problem?
    • A. 

      Printing subsystem

    • B. 

      Windows Update is running

    • C. 

      A virus infection has occurred

    • D. 

      Hyper threading has been disabled

  • 21. 
    Which of the following should MOST likely be replaced if the laptop will not display any video through the laptops screen or an external monitor?
    • A. 

      LCD

    • B. 

      Power inverter

    • C. 

      Video drivers

    • D. 

      Video card

  • 22. 
    A technician is replacing a motherboard in a users desktop PC. Which of the following tools should be used before replacing the new motherboard?
    • A. 

      Power supply tester

    • B. 

      BIOS update disk

    • C. 

      Loopback plug

    • D. 

      Wire tester

  • 23. 
    A computer just had a memory upgrade installed on the machine. Upon boot, the system does not recognize the new memory even though it is listed as being compatible on the manufacturers website. Which of the following is MOST likely needed to resolve the issue?
    • A. 

      OS update

    • B. 

      Adjust jumper settings

    • C. 

      BIOS update

    • D. 

      New CMOS battery

  • 24. 
    USER1 is part of the Users Group and is attempting to access files via UNC path \\SERVER\FILESHARE. \\ SERVER\FILESHARE has the following share permissions: AdministratorsFull ControlUsersRead OnlyGuestsNo AccessThe directory on the hard drive where the share is located has the following permissions: AdministratorsFull ControlUsersChangeGuestsNo AccessWhich of the following levels of access will login account USER1 have?
    • A. 

      Read Only

    • B. 

      Full Control

    • C. 

      Change

    • D. 

      No Access

  • 25. 
    A user states that the computer is too slow when capturing video from an HD camera. Upon inspection the technician realizes that the computer is state-of-the-art in hardware, but it is using an external legacy USB 1.1 video capture card. The camera has USB 2.0 and IEE1394b outputs. Which of the following is the BEST recommendation to increase the video capture capabilities in this situation?
    • A. 

      Recommend using lower resolution in the video signal.

    • B. 

      Install an IEEE1394b video capture card.

    • C. 

      Recommend replacing the camera with a USB 1.1 connection.

    • D. 

      Install a USB 2.0 video capture card.

  • 26. 
    A technician needs to implement a RAID 1 set on a computer. Which of the following is the MINIMUM number of hard drives that would be required?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      5

  • 27. 
    Which of the following is a method used in the removal of a boot sector virus?
    • A. 

      Performing a standard format of the hard drive partitions

    • B. 

      Booting the computer with peripheral devices disconnected

    • C. 

      Scanning all CD-R and CD-RW media prior to initial use

    • D. 

      Booting from the floppy disk or CD-ROM prior to scanning

  • 28. 
    A user is not able to receive files off the FTP server. Which of the following default ports needs to be opened for FTP to work properly?
    • A. 

      21

    • B. 

      80

    • C. 

      110

    • D. 

      443

  • 29. 
    Which of the following is the MOST important reason for ensuring a RJ-11 phone line jack is not connected to a RJ-45 Ethernet network port?
    • A. 

      RJ-11 jacks do not support full duplex.

    • B. 

      Ethernet supports pulse dialing, not tone dialing.

    • C. 

      The public telephone network uses token-ring, not Ethernet.

    • D. 

      Phone line voltages can damage Ethernet equipment.

  • 30. 
    Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off?
    • A. 

      User Account Control; it can be turned off under Security in the Control Panel.

    • B. 

      Security Center; it can be turned off in the Services MMC snap-in.

    • C. 

      User Account Control; it can be turned off under User Accounts in the Control Panel.

    • D. 

      Windows Firewall; it can be turned off under System Properties.

  • 31. 
    After replacing the motherboard in a laptop, the system overheats and fails to boot. Which of the following is the MOST likely cause of this error?
    • A. 

      Thermal paste was not applied between the heat sink and CPU.

    • B. 

      The fan is not compatible with the new motherboard.

    • C. 

      The GPU is not compatible with the CPU.

    • D. 

      The replacement motherboard firmware is out of date.

  • 32. 
    Which of the following is the default FTP port?
    • A. 

      21

    • B. 

      22

    • C. 

      23

    • D. 

      25

  • 33. 
    Which of the following tools allows the technician to copy a file without prompts?
    • A. 

      XCOPY

    • B. 

      COPY /Y

    • C. 

      COPY /Z

    • D. 

      COPY /A

  • 34. 
    Which of the following devices has the options of: master, slave and cable select? (Select THREE).
    • A. 

      CD-ROM

    • B. 

      Floppy drive

    • C. 

      Internal modem

    • D. 

      Hard drive

    • E. 

      Network card

    • F. 

      DVD-ROM

  • 35. 
    Using the NET command which variable would be used to find out the number of files sent by the workstation service?
    • A. 

      Group

    • B. 

      View

    • C. 

      File

    • D. 

      Statistics

  • 36. 
    A technician plugs a USB device into the front panel of a desktop computer and nothing happens. The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?
    • A. 

      The technician plugged a USB 2.0 device into a USB 1.1 port.

    • B. 

      The technician needs to reboot the computer for the device to work.

    • C. 

      The technician plugged a USB 1.1 device into a USB 2.0 port.

    • D. 

      The front panel connectors are not plugged into the motherboard.

  • 37. 
    An office laser printer is printing lighter in random areas. Which of the following is the EASIEST solution to implement for this issue?
    • A. 

      Clean the drum with a computer vacuum.

    • B. 

      Replace the toner cartridge.

    • C. 

      Clean the fuser area with a lint free cloth.

    • D. 

      Use a can of compressed air to clean the pickup assembly.

  • 38. 
    Which of the following private IP addresses is commonly used for internal IP addressing?
    • A. 

      127.0.0.1

    • B. 

      169.254.0.1

    • C. 

      192.168.0.1

    • D. 

      224.0.0.1

  • 39. 
    A technician has deleted all the files in the directory C:\tempfiles. Which of the following commands should the technician use to delete this directory?
    • A. 

      CD

    • B. 

      SFC

    • C. 

      MD

    • D. 

      RD

  • 40. 
    A home user is setting up a wireless network. Which of the following could be used to prevent a neighbor from accessing the network? (Select TWO).
    • A. 

      Ensure all PCs are turned off when not in use

    • B. 

      Enable wireless encryption

    • C. 

      Create a DMZ for the main PC

    • D. 

      Disable SSID broadcasting

    • E. 

      Enable DHCP on the router

  • 41. 
    A user has just moved to a new office and is unable to access the network. The technician suspects the users network settings need to be changed. Which of the following tools would the technician use on the Windows XP computer to view the network settings?
    • A. 

      NETDIAG

    • B. 

      TRACERT

    • C. 

      IPCONFIG

    • D. 

      PATHPING

  • 42. 
    The technician is moving a users files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?
    • A. 

      C:\users\user1\documents to c:\users\user1\documents

    • B. 

      C:\documents and settings\user1\my documents to c:\users\user1\documents

    • C. 

      C:\documents and settings\user1\my documents to c:\documents and settings\user1\my documents

    • D. 

      C:\users\user1\my documents to c:\users\user1\documents

  • 43. 
    Which of the following are items that can be configured on a wireless router to make it more difficult for attackers to gain access? (Select TWO).
    • A. 

      Change the wireless channel

    • B. 

      Disable SSID broadcast

    • C. 

      Change SSID from default

    • D. 

      Enable DES encryption

    • E. 

      Turn on port forwarding

  • 44. 
    Users in the office report that the speed of the Internet has drastically decreased since the recent network hardware refresh. Which of the following could be attributed to the problem?
    • A. 

      The firewall was not powered back on.

    • B. 

      The DHCP server is not working correctly.

    • C. 

      The cellular repeater installed is interfering with the network speed.

    • D. 

      The new switches are configured for 10MB.

  • 45. 
    A user can receive email but cannot send email with the email client software. Which of the following protocols is incorrectly configured?
    • A. 

      FTP

    • B. 

      SMTP

    • C. 

      POP

    • D. 

      SNMP

  • 46. 
    A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. While configuring the WAP, WPA2 is not listed as an option. Which of the following should the technician do NEXT?
    • A. 

      Install the latest wireless NIC drivers

    • B. 

      Install the latest wireless NIC firmware

    • C. 

      Install the latest WAP firmware

    • D. 

      Install the latest WAP drivers

  • 47. 
    Which of the following BEST explains a system experiencing intermittent memory errors?
    • A. 

      Southbridge is faulty

    • B. 

      Memory sticks have corroded contacts

    • C. 

      BIOS memory settings are misconfigured

    • D. 

      Memory socket is faulty

  • 48. 
    A second optical drive has been added to the computer and needs to be referenced as the R: drive by the Microsoft Windows operating system. Which of the following places in Microsoft Windows will BEST accomplish this task?
    • A. 

      Administrative Tools

    • B. 

      Disk Management

    • C. 

      Device Manager

    • D. 

      Event Viewer

  • 49. 
    A yellow exclamation mark next to a device in Device Manager indicates which of the following?
    • A. 

      The device driver is outdated.

    • B. 

      The device driver is missing.

    • C. 

      The device driver is corrupt.

    • D. 

      The device is disabled.

  • 50. 
    A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the problem?
    • A. 

      FAT32 cannot handle single files larger than 4GB.

    • B. 

      FAT32 cannot handle single files larger than 2GB.

    • C. 

      The old drive uses NTFS and is incompatible with the new drive.

    • D. 

      The file is formatted with NTFS and is incompatible with the new drive.

  • 51. 
    A customer is trying to copy a DVD with a third-party application. The program reads the source DVD fine, but when the blank is inserted, the program continuously prompts to insert blank media. Which of the following are possible causes? (Select THREE).
    • A. 

      A CD is inserted into the drive.

    • B. 

      A DVD is inserted upside down in the drive.

    • C. 

      The wrong DVD type is inserted into the drive.

    • D. 

      The drive is only a CD-RW drive.

    • E. 

      The program cannot copy the DVD due to copyright laws.

    • F. 

      There is not enough free space on the hard drive.

  • 52. 
    Which of the following can cause a blue screen error?
    • A. 

      Bad drivers

    • B. 

      A DVD that contains an incorrect format

    • C. 

      An incorrect router configuration

    • D. 

      A rogue DHCP server

  • 53. 
    Which of the following files have replaced NTLDR in the Windows Vista startup process?
    • A. 

      Bootmgr.exe, winload.exe, winresume.exe

    • B. 

      Bootmgr.exe, bootsect.dos, io.sys

    • C. 

      Ntdetect.exe, ntoskrnl.exe, io.sys

    • D. 

      Io.sys, win.exe, bootmgr.exe

  • 54. 
    Which of the following tools would be BEST to use to pry open the case of a laptop?
    • A. 

      Metal screwdriver

    • B. 

      Plastic wedge

    • C. 

      Needle-nose pliers

    • D. 

      Extension magnet

  • 55. 
    A user states that a small office home office (SOHO) router constantly reboots and new workstations show up under network neighborhood. Which of the following should be completed to prevent this scenario from happening again?
    • A. 

      Rename the router

    • B. 

      Disable DHCP

    • C. 

      Enable MAC filtering

    • D. 

      Change the IP schema

  • 56. 
    Under which of the following circumstances would a technician use IPCONFIG /RENEW?
    • A. 

      After an unsuccessful reboot

    • B. 

      If a users IP address has been spoofed

    • C. 

      After using IPCONFIG /RELEASE

    • D. 

      If the computer has an ARP address conflict

  • 57. 
    An inkjet printer prints faded and smeared pages. Which of the following would be the MOST appropriate solution for this issue?
    • A. 

      Blow compressed air on the print cartridges.

    • B. 

      Run the printers cleaning routine.

    • C. 

      Reseat the print cartridges.

    • D. 

      Use a lint-free cloth to clean the print heads.

  • 58. 
    A user states that the wireless router keeps rebooting while the power to the other equipment stays on. Which of the following should the technician perform to prevent users from rebooting the router?
    • A. 

      Change the default administrator password

    • B. 

      Change the IP range of the wireless network

    • C. 

      Hide the SSID

    • D. 

      Disable WEP

  • 59. 
    A user is playing a new first person game on the computer and the screen is pausing during game play. The user has a high-end graphics card and is maxed out in memory. Which of the following should the technician perform?
    • A. 

      Reinstall the game.

    • B. 

      Upgrade the drivers.

    • C. 

      Replace the hard drive.

    • D. 

      Reinstall the OS.

  • 60. 
    Which of the following is a DHCP server capable of providing to a DHCP client? (Select THREE).
    • A. 

      Login server

    • B. 

      WINS server

    • C. 

      DNS server

    • D. 

      Default gateway

    • E. 

      Date and time

    • F. 

      LAN network speed

  • 61. 
    From a command prompt, a technician is removing some old user profiles from a desktop. Which of the following commands would be used to delete folders after they have been emptied?
    • A. 

      SFC

    • B. 

      MSCONFIG

    • C. 

      RD

    • D. 

      EDIT

  • 62. 
    A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue?
    • A. 

      The processor is faulty.

    • B. 

      The file system is fragmented.

    • C. 

      The modem drivers are corrupt.

    • D. 

      The power supply is faulty.

  • 63. 
    Malware is removed and a computer is rebooted. Later, the malware is found on the computer again. Which of the following would permanently solve this problem?
    • A. 

      Login using a different account

    • B. 

      Install an Internet firewall

    • C. 

      Install an email spam filter

    • D. 

      Go back to a previous restore point

  • 64. 
    The Device Manager lists a disk as foreign. Which of the following MUST be done to make the disk usable?
    • A. 

      Import the disk

    • B. 

      Convert the disk to basic

    • C. 

      Run Windows Update

    • D. 

      Convert the disk to dynamic

  • 65. 
    Which of the following tools can be used prior to installing Windows Vista to find hardware compatibility issues?
    • A. 

      Upgrade Advisor

    • B. 

      Window Aero

    • C. 

      Task Manager

    • D. 

      Device Manager

  • 66. 
    A user wants to simplify the opening of Control Panel options in Windows Vista. Which of following is the BEST way to accomplish this task?
    • A. 

      Customize the Start menu to display the Control Panel as a menu.

    • B. 

      Customize the Start menu to display expanded options in Control Panel.

    • C. 

      Customize the Start menu to display the Control Panel as a link.

    • D. 

      Customize the Start menu to display the Control Panel as a shortcut under Documents.

  • 67. 
    Given the following TCP/IP information for a computer, which of the following is the cause of a communication failure? IP Address: 192.168.1.5 Subnet Mask: 255.255.255.0 Default Gateway: 255.168.1.254 DNS Server: 172.16.4.1 WINS Server: 10.0.4.1
    • A. 

      DNS server

    • B. 

      Network cable is disconnected

    • C. 

      Default gateway

    • D. 

      WINS server

  • 68. 
    Which of the following is the BEST source for information about malware detected on a computer?
    • A. 

      README.TXT file included with the anti-spyware software installation

    • B. 

      User of a previously infected computer

    • C. 

      Operating system documentation

    • D. 

      Anti-spyware software website

  • 69. 
    A user is attempting to access a website but is getting a Page cannot be displayed error. The technician checks the IP address of the computer and sees that it has been assigned 169.254.10.70. Which of the following is the MOST likely cause?
    • A. 

      The device is located behind a firewall.

    • B. 

      The network card is disabled.

    • C. 

      The device is not configured for DHCP.

    • D. 

      The device cannot locate a DHCP server.

  • 70. 
    A technician needs to modify the BIOS settings of a PC; however, the BIOS setup password is unknown to all current employees. How can the technician accomplish this task?
    • A. 

      Set the motherboard configuration jumper to clear the password.

    • B. 

      Use a third party utility to reset the password.

    • C. 

      Disconnect the power supply to the motherboard.

    • D. 

      Contact the OEM and ask them to clear the password.

  • 71. 
    A user reports that after installing a PCIe video card into a system, the onboard video no longer displays. Which of the following is MOST likely the cause?
    • A. 

      The drivers for the onboard video card have been overwritten by the PCIe video card drivers.

    • B. 

      The PCIe video card is defective and is conflicting with the onboard video.

    • C. 

      The BIOS detected the PCIe video card and disabled the onboard video.

    • D. 

      The processor has overheated and is causing the video to not display.

  • 72. 
    After performing a preventative maintenance on a laser printer, which of the following is the NEXT step a technician should take?
    • A. 

      Refill the paper trays

    • B. 

      Restart the printer

    • C. 

      Print a test page

    • D. 

      Restore to factory settings

  • 73. 
    How can a technician confirm that a new virus definition file is authentic?
    • A. 

      Check the file owner

    • B. 

      Check the creation date

    • C. 

      Check the hash key

    • D. 

      Check the file version

  • 74. 
    Which of the following commands would be used to go from c:\windows to c:\windows\system32?
    • A. 

      RD

    • B. 

      MD

    • C. 

      DIR

    • D. 

      CD

  • 75. 
    Which of the following tools would gather the MOST detailed statistics about disk I/O?
    • A. 

      Task Manager

    • B. 

      Computer Management

    • C. 

      Performance Monitor

    • D. 

      Device Manager

  • 76. 
    Which of the following is the BEST method of connecting a home computer to the Internet in order to protect and secure the computer from malicious Internet attacks and scans?
    • A. 

      Enable the Microsoft Windows Firewall and allow port and application exceptions.

    • B. 

      Configure the Ethernet connection on the computer to run at only 10Mbps and half-duplex.

    • C. 

      Put a firewall or router with NAT between the computer and the Internet.

    • D. 

      Use broadband Internet services instead of dial-up modem Internet service.

  • 77. 
    A technician is replacing a motherboard in a laptop. After completing the install, the laptop shuts down after a few seconds of being on. Which of the following is the causing the laptop to shutdown?
    • A. 

      Keyboard is not plugged in.

    • B. 

      CPU is not locked into the socket.

    • C. 

      LCD is not plugged in.

    • D. 

      RAM is faulty.

  • 78. 
    A user states that the inkjet printer is printing streaks on documents. Which of the following would resolve the issue?
    • A. 

      Use the printers clean option.

    • B. 

      Replace the printer data cable.

    • C. 

      Print the demo page from the printer.

    • D. 

      Reinstall the drivers.

  • 79. 
    A user reports that a laser printer is printing out pages with blurry text that smudges when touched. Which of the following is the MOST likely reason for this?
    • A. 

      The toner cartridge is running low.

    • B. 

      The toner cartridge is leaking.

    • C. 

      The fuser is not getting hot enough.

    • D. 

      The transfer bar needs to be replaced.

  • 80. 
    After installing a replacement floppy disk drive, the LED on the drive stays constantly lit and the drive does not work. Which of the following is the MOST likely cause of the problem?
    • A. 

      Floppy ribbon is reversed

    • B. 

      Floppy disk is in the drive

    • C. 

      Floppy ribbon is not connected

    • D. 

      This is normal after replacement

  • 81. 
    Which of the following is a difference between a worm and spyware?
    • A. 

      A worm replicates itself before infecting other systems.

    • B. 

      Spyware replicates multiple times on one system before infecting another system.

    • C. 

      A worm attacks one platform, where spyware attacks across platforms.

    • D. 

      Spyware resides primarily in the boot sector, where a worm resides primarily in the registry.

  • 82. 
    A customer reports that a workstation no longer connects to the network. The technician has the customer connect another workstation with the same cable and network port, which works successfully. Which of the following actions should the technician have the customer take FIRST?
    • A. 

      Run Windows update.

    • B. 

      Replace the NIC.

    • C. 

      Replace the motherboard.

    • D. 

      Run the loopback command.

  • 83. 
    Which of the following ports should be forwarded on the firewall to make SSH management accessible from the Internet?
    • A. 

      22

    • B. 

      23

    • C. 

      80

    • D. 

      443

  • 84. 
    A user is attempting to access files shared on a remote computer. The file share permissions allow the user to have full control; however, the NTFS permissions allow the user to have read access. Which of the following is the users resulting access level for the remotely shared directory?
    • A. 

      Modify

    • B. 

      Full control

    • C. 

      Write

    • D. 

      Read

  • 85. 
    The system administrator has setup an administrative share on the companys file server called documents$. Which of the following are necessary to be able to access the administrative share from a computer on the companys intranet? (Select TWO).
    • A. 

      The user must be able to access the My Network Places.

    • B. 

      The user must know the exact network path to the folder.

    • C. 

      The user must have proper access rights assigned to the folder.

    • D. 

      The user must know the domain where the share is located.

    • E. 

      The user must be able to access My Network Neighborhood.

  • 86. 
    A user reports that after working for a while with their PC, the computer reboots without warning. The technician has ruled out a virus infection, and when examining the motherboard discovers that some of the capacitors look distended and out of shape. Which of the following should the technician do to fix the users PC?
    • A. 

      Reconfigure the BIOS settings

    • B. 

      Replace the motherboard

    • C. 

      Replace the hard drive

    • D. 

      Remove and replace the affected capacitors

  • 87. 
    A new computer has an odor near the power supply when turned on. Which of the following should be done?
    • A. 

      Use compressed air to flush the odor.

    • B. 

      Replace the power supply.

    • C. 

      Run the computer for 48 hours and disregard if odor goes away.

    • D. 

      Immediately unplug the computer and contact the manufacturers technical support.

  • 88. 
    A technician needs a list of all the routers along a given path over multiple networks. Which of the following commands will accomplish this task?
    • A. 

      IPCONFIG

    • B. 

      TRACERT

    • C. 

      PING

    • D. 

      NSLOOKUP

  • 89. 
    Which of the following commands would output the line below? 00:0C:24:09:08:07 10.0.0.1
    • A. 

      Nbtstat -a

    • B. 

      Arp -a

    • C. 

      Arp

    • D. 

      Nbtstat

  • 90. 
    Which of the following will occur if an AGP 4x video card is used in an AGP 2x slot?
    • A. 

      The video card will run at the slower AGP 2x speed.

    • B. 

      The video card will run at the higher AGP 4x speed.

    • C. 

      The video card will run in-between the two speeds at the AGP 3x speed.

    • D. 

      The video card will not operate.

  • 91. 
    A user is connected to a stand alone printer. The user is receiving an out of memory error when printing large graphic files. Which of the following should the technician perform?
    • A. 

      Upgrade RAM on the printer

    • B. 

      Upgrade HDD on the computer

    • C. 

      Upgrade RAM on the computer

    • D. 

      Reinstall printer drivers

  • 92. 
    A computer just had a memory upgrade installed on the machine. Upon boot, the system does not recognize the new memory even though it is listed as being compatible on the manufacturers website. Which of the following is MOST likely needed to resolve the issue?
    • A. 

      OS update

    • B. 

      Adjust jumper settings

    • C. 

      BIOS update

    • D. 

      New CMOS battery

  • 93. 
    Which of the following requires an adapter when connecting to a Molex connector?
    • A. 

      SCSI drive

    • B. 

      SATA drive

    • C. 

      IDE CD-ROM drive

    • D. 

      Video card

  • 94. 
    A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform?
    • A. 

      Update the manufacturers chipset drivers.

    • B. 

      Replace the two 2GB DIMMs with four 1GB DIMMs.

    • C. 

      Update the PC BIOS and verify all memory is seen in POST.

    • D. 

      Replace both of the 2GB DIMMs memory with new memory.

  • 95. 
    A technician is experiencing an issue with the computer randomly rebooting throughout the day. The technician suspects the cause is from over heating. Which of the following should the technician check for the cause?
    • A. 

      The heat sink is firmly attached to the processor.

    • B. 

      The RAM chips are firmly in place.

    • C. 

      The hard drive is attached to the power supply.

    • D. 

      The graphics card is firmly in place.

  • 96. 
    Which of the following is fault tolerant and allows for disk mirroring?
    • A. 

      RAID 0

    • B. 

      RAID 1

    • C. 

      RAID 3

    • D. 

      RAID 5

  • 97. 
    After the network printer has been rebooted none of the users are able to print. After verifying that the printer was plugged in and that a test page can print locally, the technician realizes that the printer was never properly configured. Which of the following should be done NEXT on the printer?
    • A. 

      Replace the NIC.

    • B. 

      Replace the network cable.

    • C. 

      Verify the default gateway is configured correctly.

    • D. 

      Assign a static IP.

  • 98. 
    Which of the following commands will be run at a command prompt to determine which Windows OS is running on the computer?
    • A. 

      VER

    • B. 

      Device Manager

    • C. 

      VERIFY

    • D. 

      SET

  • 99. 
    Which of the following will occur if an NTFS-formatted USB drive is inserted into a USB port on a second computer?
    • A. 

      The USB drive will not be accessible.

    • B. 

      The files and folders will inherit permissions from the second computer.

    • C. 

      Files and folders may or may not be accessible depending on set permissions.

    • D. 

      The user will be prompted to enter credentials to access the files and folders on the drive.

  • 100. 
    A technician troubleshooting an issue over the phone determines that a home user has a faulty hard drive. The only information the home user can give is that the PC is ten years old, and the drive capacity is 40GB. Which of the following drive types should the technician bring to the service call?
    • A. 

      Solid state

    • B. 

      USB

    • C. 

      SATA

    • D. 

      PATA