Chapter 4 - Teamwork And Problem-solving Skills

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 Chapter 4 - Teamwork And Problem-solving Skills
Matching: Match the following terms and identifying phrases. T/F: Circle T if the statement is true or F if the statement is false. Multiple Choice: Choose the best response. Essay Questions: Provide complete responses to the questions or statements.

  
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1.  More companies are now using individual managers instead of teams to increase productivity in the workplace.
A.
B.
2.  Which of the following is an example of a constraint to solving the problem of arriving late to work?
A.
B.
C.
D.
3.  A problem exists when there is a difference between reality and expectation.
A.
B.
4.  When addressing someone involved in a conflict, ______.
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B.
C.
D.
5.  Which is the first step in problem solving?
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B.
C.
D.
6.  A pattern that is typical in the development of a social group.
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B.
C.
D.
7.  A group technique used to develop many ideas in a relatively short time.
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B.
C.
D.
8.  A hostile situation resulting from opposing views.
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B.
C.
D.
9.  People who like to control others are the most effective team leaders.
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B.
10.  Standards used to determine the best solution.
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B.
C.
D.
11.  That which a person wants to attain.
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B.
C.
D.
12.  Describe three ways to help keep a team focused.
13.  Problem-solving method in which all members of a group fully accept and support a decision.
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B.
C.
D.
14.  After losing the leading role in the world's economy,U.S. industry was forced to focus on quality instead of quantity.
A.
B.
15.  Some disagreements lead to improvements in the workplace.
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B.
16.  Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.
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B.
C.
D.
17.  Problem-solving method in which each side hives up something of value to help solve a problem.
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B.
C.
D.
18.  Successful problem solvers immediately look for solutions at the first sign of a problem.
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B.
19.  A major problem with achieving consensus is that it is very time-consuming.
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B.
20.  A functional team might include representatives from a company's design, marketing, and financial departments.
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B.
21.  The process of making an expectation a reality.
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B.
C.
D.
22.  To answer this question faster and easier, type your responses in word and copy/past in the space provided.You cannot group strangers together and expect them to perform well right away. Because teams are composed of people with different talents, abilities, and personalities, they go through stages of development just as individual people do. It takes time for team members to learn to work together. Team development evolves in four stages.  A. List the four stages of team development. B. Describe the team developmet for each stage listed.
23.  Why is it important to know when to intervene in a conflict?
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B.
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D.
24.  The quality of the ideas is the major concern during brainstorming.
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B.
25.  List two pros and two cons of solving problems with a team approach.
26.  Rotating team roles is a good way to keep all members involved.
A.
B.
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