1.	When addressing someone involved in a conflict, ______.

A.	talk to him or her in front of other people

B.	try to embarrass them

C.	use "you" messages

D.	treat the person as you would want to be treated

2.	Successful problem solvers immediately look for solutions at the first sign of a problem.

A.

true

B.

false

3.	Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.

A.	functional

B.	cross-functional

C.	multifunctional

D.	self-directed

4.	After losing the leading role in the world's economy, U.S. industry was forced to focus on quality instead of quantity.

A.

true

B.

false

5.	That which a person wants to attain.

A.

goal

B.	compromise

C.	problem solving

D.	constraint

6.	Describe three ways to help keep a team focused.

7.	A problem exists when there is a difference between reality and expectation.

A.

true

B.

false

8.	People who like to control others are the most effective team leaders.

A.

true

B.

false

9.	A hostile situation resulting from opposing views.

A.	brainstorming

B.	compromise

C.

conflict

D.

consensus

10.	Standards used to determine the best solution.

A.

criteria

B.

goal

C.

consensus

D.	compromise

11.	Which of the following is an example of a constraint to solving the problem of arriving late to work?

A.	not having a car

B.	having dependable public transportation

C.	having enough time to get to work from class

D.	all the above

12.	Problem-solving method in which all members of a group fully accept and support a decision.

A.

norm

B.	compromise

C.

goal

D.

consensus

13.	Some disagreements lead to improvements in the workplace.

A.

true

B.

false

14.	A pattern that is typical in the development of a social group.

A.

consensus

B.

criteria

C.

conflict

D.

norm

15.	More companies are now using individual managers instead of teams to increase productivity in the workplace.

A.

true

B.

false

16.	Why is it important to know when to intervene in a conflict?

A.	What seems important at the moment may seem unimportant later.

B.	Sometimes intervening may make a situation worse.

C.	Avoiding a serious disagreement only postpones the time when action will be required.

D.	All the above.

17.	The process of making an expectation a reality.

A.	brainstorming

B.	problem solving

C.

criteria

D.

goal

18.	List two pros and two cons of solving problems with a team approach.

19.	Which is the first step in problem solving?

A.	collect and analyze data

B.	consider possible solutions

C.	identify and analyze the problem

D.	observe, evaluate, and adjust

20.

To answer this question faster and easier, type your responses in word and copy/past in the space provided.You cannot group strangers together and expect them to perform well right away. Because teams are composed of people with different talents, abilities, and personalities, they go through stages of development just as individual people do. It takes time for team members to learn to work together. Team development evolves in four stages.  A. List the four stages of team development. B. Describe the team developmet for each stage listed.

21.	The quality of the ideas is the major concern during brainstorming.

A.

true

B.

false

22.	A group technique used to develop many ideas in a relatively short time.

A.	brainstorming

B.	compromise

C.

conflict

D.

consensus

23.	A major problem with achieving consensus is that it is very time-consuming.

A.

true

B.

false

24.	Rotating team roles is a good way to keep all members involved.

A.

true

B.

false

25.	Problem-solving method in which each side hives up something of value to help solve a problem.

A.	compromise

B.

consensus

C.	constraint

D.	problem solving

26.	A functional team might include representatives from a company's design, marketing, and financial departments.

A.

true

B.

false