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Chapter 4 - Teamwork And Problem-solving Skills

26 Questions  I  By Crose
Chapter 4 - Teamwork and Problem-Solving Skills
Matching: Match the following terms and identifying phrases.
T/F: Circle T if the statement is true or F if the statement is false.
Multiple Choice: Choose the best response.
Essay Questions: Provide complete responses to the questions or statements.

  
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Question Excerpt

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1.  A functional team might include representatives from a company's design, marketing, and financial departments.
A.
B.
2.  When addressing someone involved in a conflict, ______.
A.
B.
C.
D.
3.  A problem exists when there is a difference between reality and expectation.
A.
B.
4.  Why is it important to know when to intervene in a conflict?
A.
B.
C.
D.
5.  To answer this question faster and easier, type your responses in word and copy/past in the space provided.You cannot group strangers together and expect them to perform well right away. Because teams are composed of people with different talents, abilities, and personalities, they go through stages of development just as individual people do. It takes time for team members to learn to work together. Team development evolves in four stages.  A. List the four stages of team development. B. Describe the team developmet for each stage listed.
6.  Rotating team roles is a good way to keep all members involved.
A.
B.
7.  That which a person wants to attain.
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B.
C.
D.
8.  Some disagreements lead to improvements in the workplace.
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B.
9.  Problem-solving method in which all members of a group fully accept and support a decision.
A.
B.
C.
D.
10.  The quality of the ideas is the major concern during brainstorming.
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B.
11.  More companies are now using individual managers instead of teams to increase productivity in the workplace.
A.
B.
12.  Which is the first step in problem solving?
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B.
C.
D.
13.  Describe three ways to help keep a team focused.
14.  A major problem with achieving consensus is that it is very time-consuming.
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B.
15.  Standards used to determine the best solution.
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B.
C.
D.
16.  A group technique used to develop many ideas in a relatively short time.
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B.
C.
D.
17.  Which of the following is an example of a constraint to solving the problem of arriving late to work?
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B.
C.
D.
18.  People who like to control others are the most effective team leaders.
A.
B.
19.  A pattern that is typical in the development of a social group.
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B.
C.
D.
20.  Successful problem solvers immediately look for solutions at the first sign of a problem.
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B.
21.  List two pros and two cons of solving problems with a team approach.
22.  A hostile situation resulting from opposing views.
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B.
C.
D.
23.  The process of making an expectation a reality.
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B.
C.
D.
24.  Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.
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B.
C.
D.
25.  Problem-solving method in which each side hives up something of value to help solve a problem.
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B.
C.
D.
26.  After losing the leading role in the world's economy, U.S. industry was forced to focus on quality instead of quantity.
A.
B.
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