Take Another Quiz

Chapter 4 - Teamwork And Problem-solving Skills

26 Questions
Chapter 4 - Teamwork And Problem-solving Skills

Matching: Match the following terms and identifying phrases. T/F: Circle T if the statement is true or F if the statement is false. Multiple Choice: Choose the best response. Essay Questions: Provide complete responses to the questions or statements.

Questions and Answers
  • 1. 
  • 2. 
  • 3. 
  • 4. 
    A hostile situation resulting from opposing views.
    • A. 

      Brainstorming

    • B. 

      Compromise

    • C. 

      Conflict

    • D. 

      Consensus

  • 5. 
    A group technique used to develop many ideas in a relatively short time.
    • A. 

      Brainstorming

    • B. 

      Compromise

    • C. 

      Conflict

    • D. 

      Consensus

  • 6. 
    A pattern that is typical in the development of a social group.
    • A. 

      Consensus

    • B. 

      Criteria

    • C. 

      Conflict

    • D. 

      Norm

  • 7. 
    That which a person wants to attain.
    • A. 

      Goal

    • B. 

      Compromise

    • C. 

      Problem solving

    • D. 

      Constraint

  • 8. 
    The process of making an expectation a reality.
    • A. 

      Brainstorming

    • B. 

      Problem solving

    • C. 

      Criteria

    • D. 

      Goal

  • 9. 
    Standards used to determine the best solution.
    • A. 

      Criteria

    • B. 

      Goal

    • C. 

      Consensus

    • D. 

      Compromise

  • 10. 
    Problem-solving method in which each side hives up something of value to help solve a problem.
    • A. 

      Compromise

    • B. 

      Consensus

    • C. 

      Constraint

    • D. 

      Problem solving

  • 11. 
    Problem-solving method in which all members of a group fully accept and support a decision.
    • A. 

      Norm

    • B. 

      Compromise

    • C. 

      Goal

    • D. 

      Consensus

  • 12. 
    After losing the leading role in the world's economy, U.S. industry was forced to focus on quality instead of quantity.
    • A. 

      True

    • B. 

      False

  • 13. 
    More companies are now using individual managers instead of teams to increase productivity in the workplace.
    • A. 

      True

    • B. 

      False

  • 14. 
    A functional team might include representatives from a company's design, marketing, and financial departments.
    • A. 

      True

    • B. 

      False

  • 15. 
    People who like to control others are the most effective team leaders.
    • A. 

      True

    • B. 

      False

  • 16. 
    Rotating team roles is a good way to keep all members involved.
    • A. 

      True

    • B. 

      False

  • 17. 
    A problem exists when there is a difference between reality and expectation.
    • A. 

      True

    • B. 

      False

  • 18. 
    Successful problem solvers immediately look for solutions at the first sign of a problem.
    • A. 

      True

    • B. 

      False

  • 19. 
    The quality of the ideas is the major concern during brainstorming.
    • A. 

      True

    • B. 

      False

  • 20. 
    A major problem with achieving consensus is that it is very time-consuming.
    • A. 

      True

    • B. 

      False

  • 21. 
    Some disagreements lead to improvements in the workplace.
    • A. 

      True

    • B. 

      False

  • 22. 
    Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.
    • A. 

      Functional

    • B. 

      Cross-functional

    • C. 

      Multifunctional

    • D. 

      Self-directed

  • 23. 
    Which is the first step in problem solving?
    • A. 

      Collect and analyze data

    • B. 

      Consider possible solutions

    • C. 

      Identify and analyze the problem

    • D. 

      Observe, evaluate, and adjust

  • 24. 
    Which of the following is an example of a constraint to solving the problem of arriving late to work?
    • A. 

      Not having a car

    • B. 

      Having dependable public transportation

    • C. 

      Having enough time to get to work from class

    • D. 

      All the above

  • 25. 
    Why is it important to know when to intervene in a conflict?
    • A. 

      What seems important at the moment may seem unimportant later.

    • B. 

      Sometimes intervening may make a situation worse.

    • C. 

      Avoiding a serious disagreement only postpones the time when action will be required.

    • D. 

      All the above.

  • 26. 
    When addressing someone involved in a conflict, ______.
    • A. 

      Talk to him or her in front of other people

    • B. 

      Try to embarrass them

    • C. 

      Use "you" messages

    • D. 

      Treat the person as you would want to be treated