Chapter 4 - Teamwork And Problem-solving Skills

26 Questions  I  By Crose
Matching: Match the following terms and identifying phrases. T/F: Circle T if the statement is true or F if the statement is false. Multiple Choice: Choose the best response. Essay Questions: Provide complete responses to the questions or statements.

  
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1.  Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.
A.
B.
C.
D.
2.  The process of making an expectation a reality.
A.
B.
C.
D.
3.  Rotating team roles is a good way to keep all members involved.
A.
B.
4.  A problem exists when there is a difference between reality and expectation.
A.
B.
5.  People who like to control others are the most effective team leaders.
A.
B.
6.  A functional team might include representatives from a company's design, marketing, and financial departments.
A.
B.
7.  Which of the following is an example of a constraint to solving the problem of arriving late to work?
A.
B.
C.
D.
8.  Successful problem solvers immediately look for solutions at the first sign of a problem.
A.
B.
9.  More companies are now using individual managers instead of teams to increase productivity in the workplace.
A.
B.
10.  List two pros and two cons of solving problems with a team approach.
11.  After losing the leading role in the world's economy, U.S. industry was forced to focus on quality instead of quantity.
A.
B.
12.  A group technique used to develop many ideas in a relatively short time.
A.
B.
C.
D.
13.  A pattern that is typical in the development of a social group.
A.
B.
C.
D.
14.  Which is the first step in problem solving?
A.
B.
C.
D.
15.  Some disagreements lead to improvements in the workplace.
A.
B.
16.  Problem-solving method in which each side hives up something of value to help solve a problem.
A.
B.
C.
D.
17.  To answer this question faster and easier, type your responses in word and copy/past in the space provided.You cannot group strangers together and expect them to perform well right away. Because teams are composed of people with different talents, abilities, and personalities, they go through stages of development just as individual people do. It takes time for team members to learn to work together.¬†Team development evolves in four stages.¬† A. List the four stages of team development. B. Describe the team developmet for each stage listed.
18.  A major problem with achieving consensus is that it is very time-consuming.
A.
B.
19.  Why is it important to know when to intervene in a conflict?
A.
B.
C.
D.
20.  Standards used to determine the best solution.
A.
B.
C.
D.
21.  A hostile situation resulting from opposing views.
A.
B.
C.
D.
22.  Problem-solving method in which all members of a group fully accept and support a decision.
A.
B.
C.
D.
23.  That which a person wants to attain.
A.
B.
C.
D.
24.  The quality of the ideas is the major concern during brainstorming.
A.
B.
25.  When addressing someone involved in a conflict, ______.
A.
B.
C.
D.
26.  Describe three ways to help keep a team focused.
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