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Mediation & Conflict Management Skills for Managers
Introduction
Being assertive will give you the confidence to manage most situations that require careful handling. Assertive people have the confidence to make their point of view and ‘stay the course’ even when their argument is challenged, resisted or rejected.
In this chapter we will focus on assertive techniques and strategies. Preparing for situations in which you need to be assertive or could end in conflict will help you to deal with them more effectively and achieve your objectives.
In this chapter you will learn how to:
Welcome to your online Managing Difficult Employees course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve desig...
Welcome to your online Managing Conflict in the Workplace training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’v...
Welcome to your online Train the Trainer – How to Plan and Deliver a Successful Training Course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediat...