Welcome to your online Telephone Selling Skills course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily. To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way. By the end of this course you will feel both competent and confident in your telephone selling. It will allow you to:Learn professional telephone techniquesdescribe the key features of telephone selling  examine the benefits of professional telephone techniques and determine which are the most effective techniques for youImprove the selling power of your choiceplan and manage your sales target in a better waydesign telephone sales contact strategyunderstanding why customer buyuncover the customer’s needsincrease self esteem and reduction in stresshandle objections tactfullynegotiate more effectively  After completion of this course you will:develop confidence and reduce the fear or panic when talking on the phonelearn to use several new selling techniquesunderstand the differences between normal and effective sellingrecognise the verbal and vocal aspects of telephone sellinglearn tips for effective sellingYou are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.This online course or any portion thereof may be copied, reproduced or used in any manner. Permission granted to reproduce for personal, educational or commercial use.

Table of Contents

Introduction

Professional Telephone Techniques – Why are they so Successful?

Improving the Selling Power of your Voice - The Importance of Word – The Importance of Tone

Sales Planning

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