This online course has been designed for current trainers who wish to sharpen their Train the Trainer and Coaching Skills when training colleagues in the skills necessary for dealing with difficult people. This course will teach new and innovative techniques in training design, construction and delivery.

 

The program content is based on time-tested training principles including modules on: learning theory, setting objectives, design, delivery, use of visual aids, audience facilitation and evaluation methods. We have placed a great emphasis on the use of positive reinforcement to develop the skills needed to design and deliver quality training programmes.

Table of Contents

Welcomes, Aims

Introduce yourself; your training credentials and expertise on the particular subject. Explain any housekeeping rules, lunch, breaks and timings etc. Show delegates course objectives and agenda for the day.

Discuss course  objectives and guidelines and emphasising that participation is essential for a good course.

Issue Course Manuals - ask delegates to write down any actions to be taken after the course on ‘Action Plan’, Manual pg.55.

EXERCISE: Delegates to complete all answers on Slide 6, allow 2 mins. And discuss answers. Once completed, delegates to refer to ‘What do I want to achieve from this course?’, Manual pg.2, to complete exercise. Allow 5 mins.

Recognising Difficult People

Communication Skills for Dealing with Difficult People

In this chapter you'll teach delegates to

Recognising Assertive, Aggressive and Passive Behaviours

In this chapter you'll teach delegates to

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