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Training the Trainer - Dealing with Difficult People
Introduce yourself; your training credentials and expertise on the particular subject. Explain any housekeeping rules, lunch, breaks and timings etc. Show delegates course objectives and agenda for the day.
Discuss course objectives and guidelines and emphasising that participation is essential for a good course.
Issue Course Manuals - ask delegates to write down any actions to be taken after the course on ‘Action Plan’, Manual pg.55.
EXERCISE: Delegates to complete all answers on Slide 6, allow 2 mins. And discuss answers. Once completed, delegates to refer to ‘What do I want to achieve from this course?’, Manual pg.2, to complete exercise. Allow 5 mins.
In this chapter you'll teach delegates to
In this chapter you'll teach delegates to
Welcome to your online Managing Difficult Employees course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve desig...
Welcome to your online Managing Conflict in the Workplace training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’v...
Welcome to your online Train the Trainer – How to Plan and Deliver a Successful Training Course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediat...