In this chapter you'll teach delegates to understand the key factors for great customer service.
In this Chapter you'll teach delegates to give a full understanding of what customers look for when doing business with an organisation, and strategies for customer retention.
In this chapter you'll teach delegates to give tips and techniques when handling telephone contacts, holds, transfers and call-backs.
Welcome to your online Interviewing Skills course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve designed ...
Welcome to your online Interviewing Skills for the Interviewee course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. W...
Welcome to your online Time Management training course. All Total Success courses are designed to give you quick tips, techniques and strategies to help you become better at what you do. We've been running leadership courses for over 20 years. We’ve design all of our courses to be pra...
Welcome to your online Email & Letter Writing training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve designed a...
