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Training the Trainer - Customer Care
In this chapter you'll teach delegates to understand the key factors for great customer service.
In this Chapter you'll teach delegates to give a full understanding of what customers look for when doing business with an organisation, and strategies for customer retention.
In this chapter you'll teach delegates to give tips and techniques when handling telephone contacts, holds, transfers and call-backs.
Welcome to your online Managing Difficult Employees course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve desig...
Welcome to your online Managing Conflict in the Workplace training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’v...
Welcome to your online Train the Trainer – How to Plan and Deliver a Successful Training Course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediat...