This online course has been designed for current trainers who wish to sharpen their Train the Trainer and Coaching Skills when training colleagues in the skills necessary for effective Customer Care and Telephone Skills. This course will teach new and innovative techniques in training design, construction and delivery.
 
The program content is based on time-tested training principles including modules on: learning theory, setting objectives, design, delivery, use of visual aids, audience facilitation and evaluation methods. We have placed a great emphasis on the use of positive reinforcement to develop the skills needed to design and deliver quality training programmes.