Welcome to your online Managing Difficult Employees course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily. To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way. By the end of this course you will feel both competent and confident in your training skills. Managers that will benefit from this course will be faced with some or all of the following problems: Employees on unpleasant tasks? Employees that regularly miss work deadlines or submit work that needs to be redone? Employees who refuse to do assigned work or who tend to “pass the buck” Employees that continuously ignore rules and regulations Employee who have been late beyond minimum standards or absent beyond reasonable norms Employees who cause personality conflicts with other workers or frequently have a negative attitude You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course. This online course or any portion thereof may be copied, reproduced or used in any manner. Permission granted to reproduce for personal, educational or commercial use.  

Table of Contents

Introduction

The assertive leader – managing situations confidently

The causes of conflict - how to recognise and pre-empt them

Strategies for managing the difficult conversation – early interventions

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