Working For Peace: Effective Conflict Resolution
Many of us fear and avoid conflict, but conflict can actually strengthen relationships, increase creativity and lead to top-notch solutions. This revolutionary session shows how to turn disagreements, trash talk and bickering into doorways for collaboration and teamwork. You'll learn to recognize different conflict "styles" and know when it's appropriate to use them and you'll get ten tips and tools for effective conflict resolution. By approaching discord in ways that lead to a positive outcome, you will help create a healthy relationship to conflict within your organization.
Presenter:
Karen Green, Executive Director, Cat Adoption Team
- 1.
We hope you have enjoyed the presentation. If you receive a passing score, a Certificate of Attendance in your name will be awarded at the end of the quiz. Please let us know if you have viewed the entire presentation.
- A.
I certify that I have viewed the entire presentation.
- B.
I did not view the entire presentation.
Correct Answer
A. I certify that I have viewed the entire presentation. -
- 2.
What is the impact of destructive conflict?
- A.
Takes up 30-42% of a manager's time
- B.
85% of employees who quit say that internal conflict was a factor
- C.
Costs the average nonprofit organization between $50,000 and $100,000 per year
- D.
All of the above
- E.
A. and B. only
Correct Answer
D. All of the above -
- 3.
Conflict in the animal welfare workplace results in:
- A.
Interference with an organization's ability to achieve goals
- B.
Enhancement of an individual's work satisfaction
- C.
Becoming emotionally satisfied
- D.
Career advancement
- E.
All of the above
Correct Answer
A. Interference with an organization's ability to achieve goals -
- 4.
Which of the following are "ingredients" for conflict in animal welfare?
- A.
Passion
- B.
Unlimited resources
- C.
"Shades of gray" thinking
- D.
People-friendly people
- E.
Emotionally bland work
Correct Answer
A. Passion -
- 5.
What are the five conflict styles?
- A.
Backstabbing, Compromising, Collaborating, Avoiding and Accomodating
- B.
Competing, Compromising, Collaborating, Avoiding and Fighting
- C.
Competing, Compromising, Collaborating, Avoiding and Accomodating
- D.
Competing, Controversy, Collaborating, Avoiding and Accommodating
- E.
Competing, Compromising, Collaborating, Inviting and Accomodating
Correct Answer
C. Competing, Compromising, Collaborating, Avoiding and Accomodating -
- 6.
All five different types of conflict styles are used for different circumstances.
- A.
True
- B.
False
Correct Answer
A. True -
- 7.
Which of the following are ways to not resolve conflict?
- A.
Stewing
- B.
Venting
- C.
Collaboration
- D.
All of the above
- E.
A. and B. only
Correct Answer
E. A. and B. only -
- 8.
Which of the following is a tip for successful conflict resolution?
- A.
Set the table
- B.
Focus on positions, not interests.
- C.
Connect the people and the problem.
- D.
Listen to understand
- E.
Suppress, ignore and express emotions
Correct Answer
D. Listen to understand -
- 9.
Listening is:
- A.
Waiting
- B.
Judging
- C.
Daydreaming
- D.
Planning
- E.
None of the above
Correct Answer
E. None of the above -
- 10.
Which of the following is recommended when being descriptive about a conflict?
- A.
Describe the situation, don't interpret or evaluate.
- B.
Use generalizations.
- C.
Be subjective.
- D.
Use absolutes like always and never.
- E.
Overreact to resistance and grief.
Correct Answer
A. Describe the situation, don't interpret or evaluate. -
- 11.
For effective conflict resolution, be willing to be uncomfortable.
- A.
True
- B.
False
Correct Answer
A. True -
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Current Version
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Jul 11, 2020Quiz Edited by
ProProfs Editorial Team -
Oct 30, 2015Quiz Created by
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