Working For Peace: Effective Conflict Resolution

Many of us fear and avoid conflict, but conflict can actually strengthen relationships, increase creativity and lead to top-notch solutions. This revolutionary session shows how to turn disagreements, trash talk and bickering into doorways for collaboration and teamwork. You'll learn to recognize different conflict "styles" and know when... see moreit's appropriate to use them and you'll get ten tips and tools for effective conflict resolution. By approaching discord in ways that lead to a positive outcome, you will help create a healthy relationship to conflict within your organization.
Presenter:
Karen Green, Executive Director, Cat Adoption Team see less

2. Which of the following is recommended when being descriptive about a conflict?

Describe the situation, don't interpret or evaluate.

Use generalizations.

Be subjective.

Use absolutes like always and never.

Overreact to resistance and grief.

4. We hope you have enjoyed the presentation. If you receive a passing score, a Certificate of Attendance in your name will be awarded at the end of the quiz. Please let us know if you have viewed the entire presentation.

I certify that I have viewed the entire presentation.

I did not view the entire presentation.