You must sound cheerful and eager to help on the telephone. Customers like to know who they are talking to.
Explanation
This quiz will show you how much you know about being polite in Britain - and what to say if you meet the Queen!
If you are invited to meet the Queen, you should not speak unless she speaks to you. You address her first as "Your Majesty" and then as "Ma'am". You do not have to bow or curtsey but it is appreciated if you do.
The British love their pets and the dog is behaving quite normally. You must NEVER criticise a British person's pet. A British house doesn't usually have a balcony but in any case, most British people do not keep their pets outside.
It is wise to show that you know something about the company and are interested in it. You should not ask about money until you are offered the job [unless the interviewer mentions it].
The British always talk about the weather. It's the only time we talk to strangers! You must ALWAYS agree with us about the weather!
Crazy as it seems, the correct response is "How do you do?". We say this in a formal situation.
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