Soal Dkk Administrasi Perkantoran

The correct answer is "Selamat pagi, ada yang bisa kami bantu?" because as a receptionist, it is important to greet guests and offer assistance. This phrase shows politeness and willingness to help the guest with any needs or inquiries they may have. It is a professional and friendly way to welcome guests to the company.

During emergencies, police cars use sirens to request the right of way from all road users. The communication conducted by the police in this situation is through sound, specifically the siren sound. This is because the siren is a loud and distinct sound that can easily be recognized and understood by drivers and pedestrians, signaling them to move aside and make way for the police vehicle.

Providing services according to the needs of customers is what helps in maintaining a good relationship with them. This means understanding their requirements and preferences and tailoring the services to meet those needs. By doing so, customers feel valued and satisfied, leading them to continue the good relationship with the business.

The appropriate way to adorn oneself is by using makeup moderately and wearing jewelry appropriately. This means not going overboard with makeup and only wearing a suitable amount of jewelry that complements one's appearance.

Media Komunikasi adalah alat yang digunakan untuk mempermudah penyampaian informasi dari seseorang kepada orang lain untuk mencapai tujuan yang ditentukan. Media Komunikasi dapat berupa berbagai bentuk seperti tulisan, suara, gambar, atau video yang digunakan untuk berkomunikasi dan menyampaikan pesan kepada orang lain.

Telepon adalah media komunikasi yang digunakan di kantor yang tidak termasuk dalam komunikasi tertulis. Telepon merupakan alat yang digunakan untuk berkomunikasi secara verbal melalui suara. Media komunikasi tertulis seperti surat, memo, nota, dan email melibatkan penggunaan tulisan atau teks sebagai bentuk komunikasi.

BNN menggunakan gambar dalam poster iklan mereka untuk mengkomunikasikan pesan tentang menjauhi narkoba kepada generasi muda. Gambar dapat menjadi media yang efektif dalam menyampaikan pesan karena dapat dengan cepat menarik perhatian dan memberikan gambaran yang jelas tentang bahaya narkoba. Dengan menggunakan gambar, BNN dapat menyoroti dampak negatif narkoba dan mendorong generasi muda untuk menghindarinya.

In the context of communication, the term "komunikator" refers to the person who delivers or provides information/message. This individual takes on the role of initiating and transmitting the communication process. They are responsible for encoding and transmitting the message to the receiver or "komunikan". The other options listed, such as "informan" (informant), "tanggapan/respon" (feedback), and "media penyampai" (communication media), do not accurately describe the role of the person who delivers the message in the communication process.

The correct answer is Internet. The question states that the technology that is currently developing the fastest is data communication technology, and the answer options are computer, internet, email, facsimile, and PABX. Out of these options, the internet is the most relevant and widely used technology for data communication. It allows for the exchange of information and communication between devices and users across the globe. Therefore, the internet is the most suitable answer to the question.

The correct answer is "Audio, visual, dan audio visual" because it includes all three types of media communication mentioned in the question. The options "Radio, visual, dan audio visual" and "Surat, visual, dan audio" are incorrect because they do not include the audio type of media communication. The option "Surat, telepon, dan radio" is incorrect because it does not include the visual type of media communication. The option "HP/telepon, surat, dan audio visual" is incorrect because it does not include the visual type of media communication.

The correct answer is "Melayani pelanggan dengan ramah, cepat dan tepat." This answer explains that one of the functions of excellent service is to serve customers in a friendly, fast, and accurate manner. This means that the service provider should be polite and courteous, respond to customer needs promptly, and provide accurate information or assistance.

It is important to maintain a minimum distance of 45 cm between the eyes and the computer screen to ensure comfortable and healthy working conditions. This helps reduce eye strain and fatigue.

The correct answer is "Perusahaan dengan pelanggan." This is because the complaint about the quality of the product/service indicates a conflict between the company and the customer. The customer is dissatisfied with the product/service provided by the company, which suggests a conflict or disagreement between the two parties.

Kerjasama tim dapat menyebabkan komunikasi terbina dengan baik. This answer suggests that teamwork and cooperation can lead to effective communication within a team. When team members work together and collaborate, they are more likely to share information, ideas, and feedback openly, leading to improved communication. This can enhance understanding, coordination, and problem-solving within the team, ultimately contributing to better team performance.

The correct answer is "Kecelakaan kerja" because it refers to unexpected and undesired events that occur in the workplace resulting in injuries or damages. It specifically relates to accidents that happen during work activities. The other options, such as "Bahaya kerja" (work hazards), "Musibah kerja" (work calamities), "Lingkungan Kerja" (work environment), and "Sifat kerja" (nature of work), do not accurately describe unexpected and unwanted incidents that occur in the workplace.

The correct answer is "Audio visual" because it refers to communication tools or media that can be perceived through both hearing and seeing, such as television, VCD, widescreen, and internet with multimedia content. This term combines the aspects of audio (sound) and visual (sight) to create a comprehensive communication experience.

The given options describe the elements of communication. However, "Sistem Informasi Manajemen" is not an element of communication but rather a separate concept related to management information systems. Therefore, it is not included in the list of communication elements.

The correct answer is "Selamat pagi, ada yang dapat saya bantu" because it is a formal greeting and shows the secretary's willingness to assist the guest. The other options do not provide a suitable response to the arrival of the leader.

The correct answer is "Audio Visual" because DVD and film are both forms of media communication that involve both audio and visual elements. DVDs and films typically include both sound and visual images to convey their messages and engage the audience.

The correct answer is "Selamat siang, dengan PT Wijaya." This is the appropriate greeting to use when answering a phone call in a professional setting. It includes a polite greeting ("Selamat siang") and identifies the company ("dengan PT Wijaya").

The correct answer is "Semua Benar" because all of the options listed are examples of mass communication media. Film, television, radio, and brochures are all widely used forms of media that are used to communicate messages to a large audience.

The correct answer is "Selamat Pagi, PT Pesona Makmur". This is the appropriate greeting for a professional setting when answering a phone call. It includes a polite greeting ("Selamat Pagi") and identifies the company ("PT Pesona Makmur"). This response shows professionalism and acknowledges the caller's time and importance.

Mata yang berbinar menunjukkan kebahagiaan atau sukacita. Bahasa nonverbal seperti ekspresi wajah dapat mengungkapkan emosi dan perasaan seseorang. Jadi, jika mata seseorang berbinar, itu menunjukkan bahwa mereka sedang merasa senang atau gembira.

The correct answer is "Melakukan komunikasi melalui telepon." This is because communication through telephone involves the use of spoken words and vocal tones, which are considered verbal communication. It allows direct interaction between the service provider and the customer, enabling the exchange of information, clarification of doubts, and resolving issues effectively.

The most effective and efficient communication medium for delivering information between distant rooms within the same office environment is the Intercom/Aiphone. This device allows for instant communication and eliminates the need for physical movement or reliance on other communication tools such as phones or memos. It provides a quick and direct way for the administrative staff to disseminate information and ensure effective communication within the office premises.

The explanation for the correct answer, "Verbalistik," is that it refers to the communication that is only conveyed through words and can be boring. This type of communication can hinder the communication process as it lacks non-verbal cues and may not engage the recipient effectively. Verbalistik is a term used to describe this specific barrier in communication.

Komunikasi termasuk dalam komponen komunikasi karena merupakan proses pengiriman dan penerimaan pesan antara komunikator dan komunikan. Komunikator adalah orang atau entitas yang mengirim pesan, komunikan adalah orang atau entitas yang menerima pesan, pesan adalah isi atau informasi yang dikirim, sedangkan tanggapan adalah respons atau reaksi yang diberikan oleh komunikan setelah menerima pesan.

The goal of public relations activities is to create trust and credibility among the public. By building strong relationships, maintaining open communication, and delivering consistent and transparent messages, public relations practitioners aim to gain the trust of the community. This trust is crucial for the success of an organization as it helps to enhance its reputation, credibility, and public image. By creating trust, public relations activities can also help to shape public opinion and influence the attitudes and beliefs of the community.

Telepon dengan pesawat SLJJ memiliki keuntungan seperti tidak dikenakan biaya minimum 3 menit, tidak perlu menunggu lama, tidak perlu menghubungi operator, dan tidak perlu membayar mahal. Namun, keuntungan ini tidak termasuk dalam kemampuan telepon dengan pesawat SLJJ untuk menjangkau seluruh Indonesia.

The given question is in Indonesian and it asks for the term used to describe a telephone connection that starts by dialing the area code and then the desired telephone number. The term for this type of connection in Indonesian is "interlokal".

The given answer is incorrect because it is actually one of the things that should be considered in telephone ethics. Starting a conversation with the word "hello" is a polite and customary way to greet someone on the phone. Therefore, the correct answer should be one of the other options listed.

The correct answer is "Rekan kantor". The term "kolega" in the given question refers to someone who works in the same office or organization. Therefore, "rekan kantor" is the appropriate term to describe a colleague or coworker in the office.

The correct answer is "Menumbuhkan kepercayaan dan kepuasaan pelanggan" which means "To cultivate trust and customer satisfaction." This answer aligns with the concept of providing excellent service, as it emphasizes the importance of building trust and ensuring customer satisfaction. By doing so, businesses can establish long-term relationships with their customers and increase their loyalty.

In a office environment, a office administrator will engage in verbal communication with customers. One way to do this is by conducting communication through telephone. This involves speaking directly with the customers, conveying information, answering queries, and addressing any concerns or issues they may have. This form of communication allows for immediate feedback and clarification, making it an effective method to interact with customers.

The correct answer is "kode awal + kode negara + kode wilayah + nomor telepon". This is because when making a direct phone call to another country, you need to dial the code for your country first, followed by the code for the country you are calling, then the area code, and finally the phone number.

The correct answer is "Teleponlah orang yang dianggap penting saja". This answer is incorrect because the correct etiquette for telephone calls is to prioritize important calls, but it does not mean that only important people should be called. It is important to maintain politeness, clarity, and brevity while speaking on the phone, and to only use the phone for truly important information. Additionally, it is recommended to not place the mouth directly on the telephone receiver while speaking.

The correct answer is "Unsur." The question asks about the type of communication that includes messages or news being conveyed. "Unsur" refers to the elements or components of communication, which would encompass the messages or news being transmitted.

Effective communication is said to occur when there is a feedback or feedback from both parties involved in the communication. This means that both the communicator and the recipient of the message are actively engaged in the communication process and provide feedback to ensure understanding and clarity. The presence of feedback allows for adjustments and improvements in the communication, leading to a more effective and successful exchange of information.

The most appropriate criteria for speaking on the phone is to have a voice tone that is not too loud, clear, and polite. This ensures effective communication and maintains a professional and respectful tone during the conversation.

The correct answer is "Dasi, rambut panjang dan kerudung". This answer is correct because when operating a paper shredder, it is important to keep loose clothing, long hair, and accessories like ties and scarves away from the machine to prevent them from getting caught in the shredder's moving parts. This can help avoid accidents and injuries while working with the machine.

The correct answer is "Rasa bangga." The body posture described in the question, standing upright with a slightly raised chin, is often associated with a confident and proud demeanor. This posture reflects a sense of self-assurance and accomplishment, which aligns with the feeling of pride.

The given correct answer is "Hambatan bersifat obyektif". This means that the obstacles and barriers to communication are caused by external factors that are beyond the control of individuals involved in the communication process. These obstacles can include factors like weather disturbances or other unfavorable situations and conditions.

The correct answer is "Surat, memorandum, bulletin". Surat (letter) and memorandum are commonly used written communication in an office environment. They are used to convey formal messages, instructions, or requests between individuals or departments. A bulletin is also a form of written communication that is used to disseminate important information or announcements to a large group of people within the office. Therefore, these three options represent the appropriate forms of written communication in a workplace setting.

The correct answer is "Kesatuan Tugas". This means that the purpose of working in a team is based on the principle of unity of tasks. This suggests that when working in a team, the focus should be on dividing tasks and responsibilities among team members in order to achieve a common goal. This principle emphasizes the importance of collaboration and coordination within the team to ensure effective and efficient completion of tasks.

Pesawat telepon yang pengoperasiannya melalui operator disebut PMBX (Private Manual Branch Exchange). PMBX adalah sistem telepon yang digunakan di dalam suatu organisasi atau perusahaan yang memungkinkan operator untuk menghubungkan panggilan telepon antara pengguna internal.

The correct answer is "apakah cukup sekian, pak!" This phrase is commonly used to indicate that the message or task has been understood and will be completed as requested. It shows respect to the leader by acknowledging their instructions and confirming that the work will be done.

The correct answer is "Lambang komunikasi bahasa(lisan dan tulisan)". This is because the other options listed - lambang komunikasi mimik, lambang komunikasi gerak, lambang komunikasi suara, and lambang komunikasi gambar - all refer to different forms of nonverbal communication. The option "lambang komunikasi bahasa(lisan dan tulisan)" specifically refers to verbal and written language communication.

The given answer, "Maaf, pimpinan kami sedang keluar, Bapak nelpon lagi dah besok", is not an appropriate response for a secretary when the leader is not in the office and someone wants to contact them. It suggests that the caller should try again the next day. This response does not offer any alternative solutions or assistance to the caller's needs. A secretary's role is to provide support and find a solution, such as taking a message or offering assistance in the absence of the leader.

When making a phone call, if there is a discrepancy between the written name/code and the spoken one, the best way to avoid mistakes is to use "Ejaan analog". This means spelling out the name or code using the phonetic alphabet or similar system to ensure accurate communication.

The correct answer is "Melatih suara agar enak didengar." This is because the passage mentions that a secretary should pay attention to certain things when handling incoming and outgoing calls, and one of those things is training their voice to be pleasant to listen to. This suggests that having a pleasant voice is an important aspect of being a secretary.