Post test 2.05B
20 Questions I 18 Attempts I Created By SchlenkerJ 393 days agoJenny is doubly afargin.
Question Excerpt From Post test 2.05B
| Q.1) | A promise made by the seller to the customer that the seller will repair or replace a product that does not perform as expected is defined as a |
| A. |
| B. |
| C. |
| D. |
| Q.2) | A customer buys an mp3 player and receives a printed warranty card stating the actions the company will take if the mp3 player does not work properly. This is an example of a(n) __________________________ warranty. |
| A. |
| B. |
| C. |
| D. |
| Q.3) | Is an express warranty an oral promise given by the salesperson? |
| A. |
| B. |
| C. |
| D. |
| Q.4) | When customers buy televisions, they expect them to transmit pictures. This is an example of a(n) ____________________ warranty. |
| A. |
| B. |
| C. |
| D. |
| Q.5) | A warranty that covers the entire product is known as a(n) ___________________ warranty. |
| A. |
| B. |
| C. |
| D. |
| Q.6) | Sam's new car came with a warranty that ended after 12,000 miles or one year. The warranty covered major parts. This is an example of a(n) _______________________ warranty. |
| A. |
| B. |
| C. |
| D. |
| Q.7) | A promise made by the seller to the customer that the seller will refund the customer's purchase price if the product does not perform as expected is defined as a |
| A. |
| B. |
| C. |
| D. |
| Q.8) | In its catalogs, a clothing manufacturer states: "If you are not completely satisfied with any item you buy from us, at any time during your use of it, return it and we will refund your full purchase price." This is an example of a |
| A. |
| B. |
| C. |
| D. |
| Q.9) | "Your money back if not satisfied" is an example of a |
| A. |
| B. |
| C. |
| D. |
| Q.10) | Holiday Inn Express uses the slogan "No excuses, guaranteed" as a money-back promise to guests. This is an example of a |
| A. |
| B. |
| C. |
| D. |
| Q.11) | Two characteristics of a good guarantee are that it should be |
| A. |
| B. |
| C. |
| D. |
| Q.12) | L.L.Bean promises "100% satisfaction in every way" to those who buy its goods. Items can be returned for refund or credit. This is an example of a(n) |
| A. |
| B. |
| C. |
| D. |
| Q.13) | Which of the following is a purpose of warranties and guarantees: |
| A. |
| B. |
| C. |
| D. |
| Q.14) | One way in which customers benefit from warranties and guarantees is |
| A. |
| B. |
| C. |
| D. |
| Q.15) | Giving customers a list of locations at which they can obtain repair or replacement as part of a warranty or a guarantee provides the customer benefit of |
| A. |
| B. |
| C. |
| D. |
| Q.16) | One way in which a business can benefit from warranties and guarantees is |
| A. |
| B. |
| C. |
| D. |
| Q.17) | Companies that build a reputation for carrying out the terms of their warranties and guarantees generally have higher sales and more repeat customers, which result in |
| A. |
| B. |
| C. |
| D. |
| Q.18) | The Federal Trade Commission has the authority to regulate warranties on any products that sell for more than |
| A. |
| B. |
| C. |
| D. |
| Q.19) | The Magnuson-Moss Warranty Act of 1975 provides that warranties must be |
| A. |
| B. |
| C. |
| D. |
| Q.20) | True or False: Only express warranties hold up in court. |
| A. |
| B. |
| C. |
| D. |
Take this quiz by clicking Start button on top.
Related Topics
More Quizzes by SchlenkerJ
- Marketing Postests 3.05
- Marketing Postests 2.05A
- Marketing Postest 2.08
- 4.01 Postest
- Postests Untitled
- Marketing Post test Untitled 2
- Post Test 4.01B
- Postest 4.01C
- Marketing 3.04 Quiz
- Mkt unit 2-2.03 Study Guide
- Marketing 2.02 Quiz
- 2.05 Quiz Questions
- 4.03A
- 2.01B Postest
- Postest 4.04A
