Voice Agents General Information Exam
This is U-Tech's General Intelligence Examination for employment. The test is made up of both multiple choice and fill in the blank. You have 45 minutes to complete this test. You may use a piece of scratch paper to help you compute the answer. However, no calculators are allowed.
Questions and Answers
- 1.
The opposite of "hate" is _______ .
- A.
Enemy
- B.
Fear
- C.
Love
- D.
Friend
- E.
Joy
Correct Answer
C. LoveExplanation
The opposite of "hate" is love. Love is the emotion that is completely opposite to hate. While hate is a strong feeling of dislike or animosity towards someone or something, love is a deep affection and care for someone or something. Love and hate represent two extremes of emotions, with love being positive and hate being negative.Rate this question:
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- 2.
If 3 pencils cost 5 centavos, how many pencils can be bought by 50 centavos?
Correct Answer
30Explanation
If 3 pencils cost 5 centavos, it means that each pencil costs 5/3 centavos. To find out how many pencils can be bought with 50 centavos, we divide 50 by the cost of each pencil. 50 divided by 5/3 is equal to 30. Therefore, 30 pencils can be bought with 50 centavos.Rate this question:
- 3.
A bird does not always have _________ .
- A.
Wings
- B.
Eyes
- C.
Feet
- D.
Nest
- E.
Bill
Correct Answer
D. NestExplanation
Birds do not always have nests because not all bird species build nests. Some birds, such as penguins and ostriches, do not build nests but instead lay their eggs on the ground. Additionally, some bird species, like the bald eagle, may use existing nests or platforms rather than building their own. Therefore, the absence of a nest does not imply that a bird is incomplete or abnormal.Rate this question:
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- 4.
The opposite of "honor" is _______ .
- A.
Glory
- B.
Disgrace
- C.
Cowardee
- D.
Fear
Correct Answer
B. DisgraceExplanation
The opposite of "honor" is "disgrace" because honor represents respect, dignity, and integrity, while disgrace represents shame, dishonor, and humiliation. These two words are antonyms as they have contrasting meanings and are used to describe opposite qualities or states of being.Rate this question:
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- 5.
A fox most resembles with a _________ .
- A.
Wolf
- B.
Goal
- C.
Pig
- D.
Tiger
Correct Answer
A. WolfExplanation
A fox most resembles a wolf in terms of their physical appearance, behavior, and habitat. Both foxes and wolves belong to the same family, Canidae, and share similar characteristics such as sharp teeth, keen senses, and a carnivorous diet. They also exhibit similar social behaviors, living in packs and hunting cooperatively. Additionally, both species prefer similar habitats, including forests and grasslands. Therefore, the correct answer is wolf.Rate this question:
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- 6.
"Quiet" is related to "sound" in the same way that "darkness" is related to __________ .
- A.
Cellar
- B.
Sunlight
- C.
Loud
- D.
Noise
Correct Answer
B. SunlightExplanation
The word "quiet" is the absence of sound, similarly, "darkness" is the absence of sunlight. Both pairs consist of a word and its corresponding absence. Therefore, the correct answer is sunlight.Rate this question:
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- 7.
A party consisted of a man and his wife, his two sons and their wives and four children in each son's family. How many were there at the party?
Correct Answer
14Explanation
The question states that there is a man and his wife, two sons and their wives, and four children in each son's family. Therefore, there are 2 sons * 2 wives + 1 man + 1 wife + 2 sons + 2 sons * 4 children = 14 people at the party.Rate this question:
- 8.
A tree always has ________ .
- A.
Leaves
- B.
Fruits
- C.
Buds
- D.
Roots
Correct Answer
D. RootsExplanation
A tree always has roots because roots are essential for the tree's survival. Roots anchor the tree into the ground, providing stability and support. They also absorb water and nutrients from the soil, which are necessary for the tree's growth and development. Additionally, roots store food and energy for the tree. Without roots, a tree would not be able to obtain the necessary resources to survive and thrive.Rate this question:
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- 9.
The opposite of "economical" is _________ .
- A.
Cheap
- B.
Stingy
- C.
Extravagant
- D.
Value
Correct Answer
C. ExtravagantExplanation
The word "economical" refers to being careful with money and resources, while the word "extravagant" means spending money or using resources in a wasteful and excessive way. Therefore, "extravagant" is the opposite of "economical" as it represents the opposite behavior of being frugal and efficient.Rate this question:
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- 10.
Silver is more costly than iron because it is _________ .
- A.
Heavier
- B.
Scarcer
- C.
Harder
- D.
Prettier
Correct Answer
B. ScarcerExplanation
Silver is more costly than iron because it is scarcer. This means that there is a limited supply of silver compared to iron, making it more difficult to obtain. The scarcity of silver increases its value in the market, leading to higher prices.Rate this question:
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- 11.
Which one of the statements below tells the meaning of the following proverb, "The early bird catches the worm."
- A.
Don't do the impossible.
- B.
Weeping is bad for the eye.
- C.
Don't worry over troubles before they come.
- D.
Prompt persons often secure advantages over tardy ones.
- E.
It is foolish to fret about things we can't help.
Correct Answer
D. Prompt persons often secure advantages over tardy ones.Explanation
The proverb "The early bird catches the worm" means that people who act promptly and are proactive are more likely to succeed and gain advantages compared to those who are slow or procrastinate. This is reflected in the statement "Prompt persons often secure advantages over tardy ones." It emphasizes the importance of being proactive and taking timely action to achieve success.Rate this question:
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- 12.
Which statement tells the meaning of this proverb, "Don't cry over spilled milk."
- A.
Don't do the impossible.
- B.
Weeping is bad for the eye.
- C.
Don't worry over troubles before they come.
- D.
Prompt persons often secure advantages over tardy ones.
- E.
It is foolish to fret about things we can't help.
Correct Answer
E. It is foolish to fret about things we can't help.Explanation
The proverb "Don't cry over spilled milk" means that it is foolish to worry or be upset about things that have already happened and cannot be changed. Instead of dwelling on past mistakes or unfortunate events, it is better to accept them and move on. Fretting or being upset about something that cannot be undone is a waste of time and energy. It is more productive to focus on finding solutions or making improvements for the future.Rate this question:
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- 13.
An "electric light" is related to a "candle" as an "automobile" is to _______ .
- A.
Carriage
- B.
Electricity
- C.
A tire
- D.
Speed
- E.
Glow
Correct Answer
A. CarriageExplanation
An "electric light" is a modern version of a candle, both being sources of light. Similarly, an "automobile" is a modern version of a carriage, both being modes of transportation.Rate this question:
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- 14.
If a boy can run at a rate of 6 feet in 1/4 seconds, how many feet can he run in 10 seconds?
Correct Answer
240Explanation
The boy can run 6 feet in 1/4 seconds. To find out how many feet he can run in 10 seconds, we can set up a proportion. Since 1/4 seconds is to 6 feet, then 10 seconds is to x feet. Solving for x, we can cross multiply and get 1/4 * x = 10 * 6. Simplifying this equation, we find that x = 240. Therefore, the boy can run 240 feet in 10 seconds.Rate this question:
- 15.
The opposite of "never" is ________ .
- A.
Often
- B.
Sometimes
- C.
Occasionally
- D.
Always
Correct Answer
D. AlwaysExplanation
The opposite of "never" is "always" because "never" means not at any time or not under any circumstances, while "always" means at all times or on all occasions. Therefore, "always" is the opposite of "never" as it implies happening all the time or without exception.Rate this question:
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- 16.
A "clock" is related to "time" as a "thermometer" is to a _______ .
- A.
Watch
- B.
Warm
- C.
Bulb
- D.
Mercury
- E.
Temperature
Correct Answer
E. TemperatureExplanation
A "clock" is used to measure and display time, while a "thermometer" is used to measure and display temperature. Therefore, the relationship between "clock" and "time" is similar to the relationship between "thermometer" and "temperature".Rate this question:
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- 17.
If the two statements following are true, the third is __________ ."All members of this club are Republicans.Smith is not a Republican.Smith is a member of this club."
- A.
TRUE
- B.
FALSE
- C.
Not Certain
Correct Answer
B. FALSEExplanation
The third statement "Smith is a member of this club" is false because the first statement states that all members of the club are Republicans, and the second statement states that Smith is not a Republican. Therefore, it is not possible for Smith to be a member of the club.Rate this question:
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- 18.
Which number in this series appears a second time nearest the beginning?6 4 5 3 7 8 0 9 5 9 8 8 6 5 4 7 3 0
Correct Answer
5Explanation
Among the given series of numbers, the number 5 appears twice. The first occurrence of 5 is after the number 4 and the second occurrence is after the number 9. However, the second occurrence of 5 is closer to the beginning of the series compared to the first occurrence. Therefore, the number 5 is the correct answer as it appears a second time nearest the beginning.Rate this question:
- 19.
Which of the six statements below tells the meaning of the proverb, "The burnt child dreads the fire."
- A.
Frivolity flourishes when authority is absent.
- B.
Unhappy experience teaches us to be careful.
- C.
A thing must be tried before we know its value.
- D.
A meal is judged by the dessert.
- E.
Small animals never play in the presence of large ones.
- F.
Children suffer more from heat than grown up people.
Correct Answer
B. Unhappy experience teaches us to be careful.Explanation
The proverb "The burnt child dreads the fire" means that someone who has experienced a negative or painful event in the past will be cautious and avoid similar situations in the future. This is similar to the statement "Unhappy experience teaches us to be careful," as it reflects the idea that past negative experiences can lead to increased caution and wariness.Rate this question:
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- 20.
Which statement explains the proverb, "When the cat is away, the mouse will play."
- A.
Frivolity flourishes when authority is absent.
- B.
Unhappy experience teaches us to be careful.
- C.
A thing must be tried before we know its value.
- D.
A meal is judged by the dessert.
- E.
Small animals never play in the presence of large ones.
- F.
Children suffer more from heat than grown up people.
Correct Answer
A. Frivolity flourishes when authority is absent.Explanation
The proverb "When the cat is away, the mouse will play" means that when someone in authority is not present, people tend to take advantage of the situation and behave in a more carefree or irresponsible manner. This is reflected in the statement "Frivolity flourishes when authority is absent," as it captures the essence of the proverb by suggesting that when there is no one to enforce rules or discipline, people are more likely to engage in frivolous or lighthearted activities.Rate this question:
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- 21.
Which statement below explains the proverb, "The proof of the pudding is in the eating."
- A.
Frivolity flourishes when authority is absent.
- B.
Unhappy experience teaches us to be careful.
- C.
A thing must be tried before we know its value.
- D.
A meal is judged by the dessert.
- E.
Small animals never play in the presence of large ones.
- F.
Children suffer more from heat than grown people.
Correct Answer
C. A thing must be tried before we know its value.Explanation
The proverb "The proof of the pudding is in the eating" means that one can only judge the quality or effectiveness of something by actually experiencing or trying it. This is similar to the answer "A thing must be tried before we know its value." It suggests that we cannot truly understand or appreciate something without firsthand experience or testing it out.Rate this question:
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- 22.
If the settlement of a difference is made by mutual concession, it is called a ________ .
- A.
Promise
- B.
Compromise
- C.
Injunction
- D.
Coercion
- E.
Restoration
Correct Answer
B. CompromiseExplanation
A compromise is a settlement of a difference that is reached through mutual concession. It involves both parties giving up something in order to reach a mutually acceptable agreement. This term is commonly used in negotiations or disputes where both sides are willing to make concessions in order to find a middle ground and resolve the issue.Rate this question:
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- 23.
What is related to "disease" as "carefulness" is to "accident?"
- A.
Doctor
- B.
Surgery
- C.
Medicine
- D.
Hospital
- E.
Sanitation
Correct Answer
E. SanitationExplanation
The word "carefulness" implies taking precautions to avoid accidents, and the word "sanitation" implies taking precautions to prevent the spread of diseases. Both terms involve proactive measures to minimize negative outcomes. Therefore, "sanitation" is related to "disease" in the same way that "carefulness" is related to "accident".Rate this question:
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- 24.
Of the five things below, four are alike in a certain way. Which is the one not like these four?
- A.
Smuggle
- B.
Steal
- C.
Bribe
- D.
Cheat
- E.
Sell
Correct Answer
E. SellExplanation
The four words "smuggle," "steal," "bribe," and "cheat" all involve illegal or unethical activities, whereas "sell" does not necessarily imply any wrongdoing. It is possible to sell legal and legitimate products or services. Therefore, "sell" is the one word that is not like the other four.Rate this question:
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- 25.
If 10 boxes full of apples weigh 400 pounds, and each box when empty weighs 4 pounds, how much do all the apples weigh?
Correct Answer
360Explanation
The weight of all the apples can be calculated by subtracting the weight of the empty boxes from the total weight of the boxes with apples. Since each empty box weighs 4 pounds and there are 10 boxes, the total weight of the empty boxes is 40 pounds. Therefore, the weight of all the apples is 400 pounds minus 40 pounds, which equals 360 pounds.Rate this question:
- 26.
Which number in this series appears a second time nearest the beginning?6 4 5 3 7 8 0 9 5 9 8 8 6 5 4 7 3 0
Correct Answer
5Explanation
In the given series, the number 5 appears twice. The first occurrence of 5 is at the 3rd position, and the second occurrence is at the 9th position. Among these two occurrences, the one that appears nearest to the beginning is at the 3rd position.Rate this question:
- 27.
What letter in the word "SUPERFLOUS" is the same number in the word (counting from the beginning) as it is in the alphabet? Write it.
Correct Answer
FExplanation
The letter "F" in the word "SUPERFLOUS" is the same number in the word (counting from the beginning) as it is in the alphabet. In the English alphabet, "F" is the 6th letter, and in the word "SUPERFLOUS", it is also the 6th letter when counting from the beginning.Rate this question:
- 28.
If the words below were arranged to make a good sentence, with what letter would the second word of the sentence begin? Write it in a printed capital."same means big large the as"
Correct Answer
MExplanation
The second word of the sentence would be "means," which starts with the letter M.Rate this question:
- 29.
If the two statements following are true, the third is _________ ."George is older than Frank.James is older than George.Frank is younger than James."
- A.
TRUE
- B.
FALSE
- C.
Not Certain
Correct Answer
A. TRUEExplanation
The given statements state that George is older than Frank and James is older than George. Therefore, it can be concluded that James is older than both George and Frank. Since Frank is younger than James, it is true that James is older than Frank.Rate this question:
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- 30.
Which one of the five words below is most unlike the other four?
- A.
Good
- B.
Large
- C.
Red
- D.
Walk
- E.
Thick
Correct Answer
D. WalkExplanation
The word "walk" is the only verb among the given options, while the rest are adjectives.Rate this question:
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- 31.
If the first two statements following are true, the third is _________ ."Some of Brown's friends are Baptists.Some of Brown's friends are Dentists.Some of Brown's friends are Baptist Dentists.
- A.
TRUE
- B.
FALSE
- C.
Not Certain
Correct Answer
C. Not CertainExplanation
The third statement "Some of Brown's friends are Baptist Dentists" cannot be determined as true or false based on the given information. It is not clear whether the Baptist friends and the dentist friends overlap or if they are separate groups. Therefore, it is not certain if some of Brown's friends are Baptist Dentists.Rate this question:
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- 32.
How many of the following words can be made from the letters in the word "LARGEST," using any letter any number of times?"greal, stagger, grasses, trestle, struggle, rattle, garage, strangle"
Correct Answer
6Explanation
The word "LARGEST" contains all the letters required to form the words "greal," "stagger," "struggle," "rattle," "garage," and "strangle." Therefore, these six words can be made using the letters in the word "LARGEST" any number of times.Rate this question:
- 33.
What is related to a "cube" in the same way in which a "circle" is related to a "square?"
- A.
Circumference
- B.
Sphere
- C.
Corners
- D.
Solid
Correct Answer
B. SphereExplanation
A "cube" is a three-dimensional shape with six square faces, while a "circle" is a two-dimensional shape with a curved boundary. Similarly, a "sphere" is a three-dimensional shape with a curved surface, just like a "circle." Therefore, "sphere" is related to a "cube" in the same way that a "circle" is related to a "square."Rate this question:
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- 34.
If the following words were seen on a mirror, which word would appear exactly the same as if seen directly?
- A.
OHIO
- B.
SAW
- C.
NOON
- D.
MOTOR
- E.
OTTO
Correct Answer
E. OTTOExplanation
The word "OTTO" would appear exactly the same if seen directly because it is a palindrome, which means it reads the same forwards and backwards. When the word "OTTO" is reflected in a mirror, it will still be "OTTO".Rate this question:
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- 35.
If a strip of cloth 24 inches long will shrink to 22 inches when washed, how many inches long will a 36-inch strip be after sinking?
Correct Answer
33Explanation
When a strip of cloth that is 24 inches long shrinks to 22 inches after being washed, we can determine the shrinkage rate. The shrinkage rate can be calculated by finding the difference between the original length and the washed length, which is 24 - 22 = 2 inches. This means that for every 2 inches of length, the cloth shrinks by 1 inch.
Using this shrinkage rate, we can calculate the length of a 36-inch strip after shrinking. Since 36 inches is 12 inches longer than 24 inches, the strip will shrink by 6 inches (12 inches divided by the shrinkage rate of 2 inches).
Therefore, the length of the 36-inch strip after shrinking will be 36 - 6 = 30 inches.
However, the given answer is 33, which does not match our calculation. Therefore, the given answer may be incorrect or the question may be incomplete or not readable.Rate this question:
- 36.
Count each N in the series that is followed by an O next to it, if the O is not followed by a T next to it. How many Ns can you count?N O N T Q M N O T M O N O O N Q M N N O Q N O T O N A M O N O M
Correct Answer
4Explanation
In the given series, we need to count each "N" that is followed by an "O" next to it, but not followed by a "T" next to it. By analyzing the series, we can see that there are four instances where this condition is met: "NO", "NO", "NO", and "NO". Therefore, the correct answer is 4.Rate this question:
- 37.
A hotel serves a mixture of 2 parts cream and 3 parts milk. How many pints of cream will it take 15 pints of the mixture?
Correct Answer
6Explanation
To find the number of pints of cream in 15 pints of the mixture, we need to determine the ratio of cream to the total mixture. Since the mixture is composed of 2 parts cream and 3 parts milk, the total number of parts is 2+3=5. To find the number of pints of cream in 15 pints of the mixture, we can set up a proportion: 2 parts cream / 5 total parts = x pints cream / 15 pints mixture. Solving for x, we find that x = (2/5) * 15 = 6 pints of cream. Therefore, it will take 6 pints of cream to make 15 pints of the mixture.Rate this question:
- 38.
Choose the word which is most similar in meaning to the word “abrupt.”
- A.
Long
- B.
Sudden
- C.
Delayed
- D.
Advanced
Correct Answer
B. SuddenExplanation
The word "abrupt" means happening suddenly or unexpectedly. Therefore, the word "sudden" is the most similar in meaning to "abrupt" as it also refers to something happening quickly and unexpectedly.Rate this question:
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- 39.
Choose the correct word that completes the sentence. “Teo runs fast, but Kris can _______ faster.”
- A.
Walk
- B.
Run
- C.
Swim
- D.
Talk
Correct Answer
B. RunExplanation
The sentence states that "Teo runs fast," implying that Teo is already a fast runner. However, it also states that "Kris can _______ faster," indicating that Kris is even faster than Teo. Therefore, the correct answer is "run," as it completes the sentence by suggesting that Kris can run faster than Teo.Rate this question:
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- 40.
The day before the day before yesterday is three days after Saturday. What day is it today?
- A.
Monday
- B.
Tuesday
- C.
Wednesday
- D.
Thursday
- E.
Friday
Correct Answer
E. FridayExplanation
The day before the day before yesterday refers to three days ago. If three days ago is three days after Saturday, then Saturday is the day before three days ago. Counting forward, today would be Friday.Rate this question:
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- 41.
At the end of a banquet, 10 people shake hands with each other. How many handshakes will there be in all?
- A.
100
- B.
20
- C.
45
- D.
50
- E.
90
Correct Answer
C. 45Explanation
In a group of 10 people, each person shakes hands with every other person once. To calculate the number of handshakes, we can use the formula n(n-1)/2, where n is the number of people. So, in this case, 10(10-1)/2 = 45 handshakes will occur in total.Rate this question:
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- 42.
Choose the word which is most similar in meaning to the word “immature.”
- A.
Childish
- B.
Responsible
- C.
Adult-like
- D.
Unpleasant
Correct Answer
A. ChildishExplanation
The word "immature" refers to someone or something that is not fully developed or lacks maturity. "Childish" is the most similar in meaning to "immature" as it also describes behavior or characteristics that are typical of a child and not appropriate for an adult.Rate this question:
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- 43.
Choose the correct word that completes the sentence. “Why do you want to _____________ him?”
- A.
Embarass
- B.
Embarrass
- C.
Embaras
- D.
Embarras
Correct Answer
B. EmbarrassExplanation
The correct word that completes the sentence is "embarrass." The sentence is asking why the person wants to embarrass someone.Rate this question:
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- 44.
Which number should come next in the series, 1, 3, 6, 10, 15, _ ?
- A.
8
- B.
11
- C.
24
- D.
21
- E.
27
Correct Answer
D. 21Explanation
The series follows a pattern where each number is the sum of the previous number and the position of that number in the series. For example, 3 is 1+2, 6 is 3+3, 10 is 6+4, and so on. Therefore, the next number in the series should be 15+6, which equals 21.Rate this question:
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- 45.
If my train journey takes 47 minutes and my taxi journey takes 19 minutes longer, what is my total travelling time in minutes?
Correct Answer
113Explanation
The total travelling time can be calculated by adding the duration of the train journey (47 minutes) to the duration of the taxi journey (19 minutes longer than the train journey). So, the total travelling time would be 47 minutes + 19 minutes = 66 minutes.Rate this question:
- 46.
Which of the following combinations contain the correct words to be inserted into the sentence below?“The ____________ had a ______ to remain _______ as the train left the platform.”
- A.
Superintendant, tendency, stationary
- B.
Superintendent, tendancy, stationary
- C.
Superintendant, tendency, stationery
- D.
Superintendent, tendency, stationary
- E.
Superintendent, tendency, stationery
- F.
Superintendant, tendancy, stationery
Correct Answer
D. Superintendent, tendency, stationaryExplanation
The correct answer is "superintendent, tendency, stationary". In the sentence, "superintendent" is the correct word to describe a person who has authority or control, "tendency" is the correct word to describe a likelihood or inclination, and "stationary" is the correct word to describe something that is not moving.Rate this question:
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- 47.
Customers who complain ________ .
- A.
Had unhappy childhoods.
- B.
Are genetically predisposed to be sourpusses.
- C.
Are doing you a service in identifying what isn’t working in your business or organization.
- D.
Have troubles in their past relationships.
Correct Answer
C. Are doing you a service in identifying what isn’t working in your business or organization.Explanation
Complaining customers alert you to systemic problems before they drive off more customers. Their complaints represent many more customers who may not spend the time to tell you about problems, instead just leaving you for your competitors.Rate this question:
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- 48.
The best reward for a customer service representative is ________ .
- A.
Recognition and appreciation
- B.
Earplugs and punching bags
- C.
Anger management seminars
- D.
Valium and other mind-numbing drugs
Correct Answer
A. Recognition and appreciationExplanation
The best reward for a customer service representative is recognition and appreciation. This is because customer service representatives often deal with challenging and sometimes difficult customers. Recognizing their efforts and showing appreciation for their hard work can boost their morale and motivation. It can also help create a positive work environment and improve employee satisfaction. Providing rewards such as recognition and appreciation can also help in retaining talented customer service representatives and promoting a culture of excellence in customer service.Rate this question:
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- 49.
CRM stands for ___________ .
- A.
Customers Rarely Matter
- B.
Communicating Random Meaning
- C.
Can't Remember Much
- D.
Customer Relationship Management
- E.
Customer Rudimentarily Managed
Correct Answer
D. Customer Relationship ManagementExplanation
CRM stands for Customer Relationship Management. It is a strategy that focuses on building and maintaining strong relationships with customers. This involves managing customer interactions, analyzing customer data, and improving customer satisfaction and loyalty. CRM helps businesses to better understand their customers' needs and preferences, personalize their marketing efforts, and provide excellent customer service. By effectively managing customer relationships, businesses can enhance their overall profitability and success.Rate this question:
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- 50.
Customers who complain often want ______ .
- A.
To be heard and have their experience validated
- B.
Something for nothing
- C.
To be made major shareholders of a company
- D.
To vent for the sport of it
Correct Answer
A. To be heard and have their experience validatedExplanation
Customers who complain often want to be heard and have their experience validated. When customers complain, they are usually expressing their dissatisfaction or frustration with a product or service. They want their concerns to be acknowledged and taken seriously by the company. By listening to their complaints and validating their experience, the company can show that they value their customers and are willing to address any issues. This can help to build trust and loyalty with the customer, and potentially resolve the problem to their satisfaction.Rate this question:
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