Honda Certification Final Test

1. Why does Honda recommend to get the correct service done based on the Maintenance Minder showing?

Better resale value

Continued reliability

Longer vehicle life

Continued warranty coverage

All of the above

2. Both the "A" and "B" service includes a oil change.

True

False

3. A customer could have more than one sub-code.

True

False

4. The proper word track for recommending maintence to a Honda customer driving a 2012 Accord is: "How many miles do you currently have on the vehicle? Great, do you currently have any codes on your dashboard telling you that you are due for service?"

True

False

5. What is an A1 service?

Oil change and transmission flush

Oil change and engine coolant

Oil change and tire rotation

Oil change and timing belt

6. Maintence Minders are triggered based on driving habits and oil life.

True

False

7. The "B" service does not include a new oil filter.

True

False

8. All Honda vehicles have Maintenance Minders.

True

False

9. Which of the following is an electric vehicle?

Accord

Insight

Clarity

CR-V

10. What is an "A" service?

Rotate Tires

Oil Change

Replace engine coolant

Replace air filter

11. A customer could have more than one main code.

True

False

12. Mantenance Minders are triggered every 3,750 miles.

True

False

13. A Honda technician can tell a customer what their next Maintenance Minder will be by using Forced Activation mode.

True

False

14. Maintenance Minders are applicable for vehicles that are 2001 and newer.

True

False

15. It is possible that only a sub-code will be displayed.

True

False

16. Honda does not recommend sythetic oil for vehicles that have Maintenance Minders.

True

False

17. A 2003 Honda Civic is due for maintenance every 5,000 miles.

True

False

18. When is the Maintence Minder triggered?

10% oil life

5% oil life

15% oil life

20% oil life

19. What is the AVERAGE mileage when a Maintenance Minder will trigger?

3,000 miles

5,000 miles

6,000 miles

7,500 miles

20. It is possible for a customer to have a B13 on their dashboard.

True

False

Honda Certification Final Test

1. Why does Honda recommend to get the correct service done based on the Maintenance Minder showing?

2.

What first name or nickname would you like us to use?

2. Both the "A" and "B" service includes a oil change.

3. A customer could have more than one sub-code.

4. The proper word track for recommending maintence to a Honda customer driving a 2012 Accord is: "How many miles do you currently have on the vehicle? Great, do you currently have any codes on your dashboard telling you that you are due for service?"

5. What is an A1 service?

6. Maintence Minders are triggered based on driving habits and oil life.

7. The "B" service does not include a new oil filter.

8. All Honda vehicles have Maintenance Minders.

9. Which of the following is an electric vehicle?

10. What is an "A" service?

11. A customer could have more than one main code.

12. Mantenance Minders are triggered every 3,750 miles.

13. A Honda technician can tell a customer what their next Maintenance Minder will be by using Forced Activation mode.

14. Maintenance Minders are applicable for vehicles that are 2001 and newer.

15. It is possible that only a sub-code will be displayed.

16. Honda does not recommend sythetic oil for vehicles that have Maintenance Minders.

17. A 2003 Honda Civic is due for maintenance every 5,000 miles.

18. When is the Maintence Minder triggered?

19. What is the AVERAGE mileage when a Maintenance Minder will trigger?

20. It is possible for a customer to have a B13 on their dashboard.