Honda Certification Final Test
Questions and Answers
- 1.
All Honda vehicles have Maintenance Minders.
- A.
True
- B.
False
Correct Answer
B. False -
- 2.
Maintenance Minders are applicable for vehicles that are 2001 and newer.
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
Which of the following is an electric vehicle?
- A.
Accord
- B.
Insight
- C.
Clarity
- D.
CR-V
Correct Answer
C. Clarity -
- 4.
What is an "A" service?
- A.
Rotate Tires
- B.
Oil Change
- C.
Replace engine coolant
- D.
Replace air filter
Correct Answer
B. Oil Change -
- 5.
Both the "A" and "B" service includes a oil change.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
What is an A1 service?
- A.
Oil change and transmission flush
- B.
Oil change and engine coolant
- C.
Oil change and tire rotation
- D.
Oil change and timing belt
Correct Answer
C. Oil change and tire rotation -
- 7.
A customer could have more than one sub-code.
- A.
True
- B.
False
Correct Answer
A. True -
- 8.
A customer could have more than one main code.
- A.
True
- B.
False
Correct Answer
B. False -
- 9.
Mantenance Minders are triggered every 3,750 miles.
- A.
True
- B.
False
Correct Answer
B. False -
- 10.
A 2003 Honda Civic is due for maintenance every 5,000 miles.
- A.
True
- B.
False
Correct Answer
A. True -
- 11.
Maintence Minders are triggered based on driving habits and oil life.
- A.
True
- B.
False
Correct Answer
A. True -
- 12.
When is the Maintence Minder triggered?
- A.
10% oil life
- B.
5% oil life
- C.
15% oil life
- D.
20% oil life
Correct Answer
C. 15% oil life -
- 13.
It is possible that only a sub-code will be displayed.
- A.
True
- B.
False
Correct Answer
A. True -
- 14.
Honda does not recommend sythetic oil for vehicles that have Maintenance Minders.
- A.
True
- B.
False
Correct Answer
A. True -
- 15.
The proper word track for recommending maintence to a Honda customer driving a 2012 Accord is: "How many miles do you currently have on the vehicle? Great, do you currently have any codes on your dashboard telling you that you are due for service?"
- A.
True
- B.
False
Correct Answer
A. True -
- 16.
What is the AVERAGE mileage when a Maintenance Minder will trigger?
- A.
3,000 miles
- B.
5,000 miles
- C.
6,000 miles
- D.
7,500 miles
Correct Answer
C. 6,000 miles -
- 17.
Why does Honda recommend to get the correct service done based on the Maintenance Minder showing?
- A.
Better resale value
- B.
Continued reliability
- C.
Longer vehicle life
- D.
Continued warranty coverage
- E.
All of the above
Correct Answer
E. All of the above -
- 18.
A Honda technician can tell a customer what their next Maintenance Minder will be by using Forced Activation mode.
- A.
True
- B.
False
Correct Answer
A. True -
- 19.
It is possible for a customer to have a B13 on their dashboard.
- A.
True
- B.
False
Correct Answer
A. True -
- 20.
The "B" service does not include a new oil filter.
- A.
True
- B.
False
Correct Answer
B. False -
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Current Version
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Mar 07, 2013Quiz Edited by
ProProfs Editorial Team -
Dec 27, 2012Quiz Created by
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