A Plus 702 Mock 3
- 1.
You’re working as an IT Technician. You are investigating a printer which frequently experiences paper jams. You notice that the paper jam consists of multiple pages stuck together. You had just reloaded the paper this morning. Which of the following BEST describes the reason for the paper jam?
- A.
The fuser assembly is faulty
- B.
The paper is damp due to the humidity
- C.
The drum has come to the end of its lifecycle
- D.
The ink cartridges are dirty
Correct Answer
B. The paper is damp due to the humidity -
- 2.
The network laser printer has failed. The IT department has sent you an identical replacement printer. You replace the old printer with the new one. What should you configure to ensure that users can connect to the new printer by the IP address of the previous printer?
- A.
Configure the new printer to use the name of the old printer
- B.
Use the MAC address of the new printer to set a reservation in DHCP
- C.
Download and install the printer’s software on each client machine
- D.
Let the new printer obtain an IP address from the DHCP server
Correct Answer
B. Use the MAC address of the new printer to set a reservation in DHCP -
- 3.
Which one of the following RAID levels uses disk mirroring?
- A.
RAID-0
- B.
RAID-5
- C.
RAID-3
- D.
RAID-1
Correct Answer
D. RAID-1 -
- 4.
A junior technician is working on your system to log calls. He tells you that he has learnt that the EFS feature allows you to encrypt files and folders. He wants to know how you can identify whether a file or folder is encrypted. What do you tell him?
- A.
The titles of the files and folders are in pink
- B.
The titles of the files and folders are in green
- C.
The titles of the files and folders are in light grey
- D.
The titles of the files and folders are in blue
Correct Answer
B. The titles of the files and folders are in green -
- 5.
When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?
- A.
Master on the secondary IDE controller.
- B.
Slave on the primary IDE controller.
- C.
Master on the primary IDE controller.
- D.
Slave on the secondary IDE controller.
Correct Answer
A. Master on the secondary IDE controller. -
- 6.
After you have installed new drivers for a hardware device, the computer encounters a problem. What is the best thing to do first?
- A.
Rewrite all the lines in the CONFIG.SYS or AUTOEXEC.BAT.
- B.
Check if the hardware device is plugged in properly.
- C.
Reboot using the Last Known Good Configuration.
- D.
Reinstall the operating system.
Correct Answer
C. Reboot using the Last Known Good Configuration. -
- 7.
Which of the following commands can you use to display NetBIOS over TCP/IP information?
- A.
TRACERT
- B.
NSLOOKUP
- C.
NETSTAT
- D.
NBTSTAT
Correct Answer
D. NBTSTAT -
- 8.
All computers on the network are configured with static IP addresses. A Sales representative travels to a customer’s office and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should the technician do?
- A.
Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties.
- B.
Install a wireless network interface card (NIC).
- C.
Add the address of the ISP's DNS server to the TCP/IP configuration.
- D.
Enable Internet Connection Sharing (ICS) on the laptop.
Correct Answer
A. Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties. -
- 9.
A partition needs to be set as ________ to boot into Windows.
- A.
Foreign
- B.
Active
- C.
Alive
- D.
Passive
Correct Answer
B. Active -
- 10.
You have a company policy that only company approved USB sticks can be inserted into the company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect the USB stick to your computer and find that it works perfectly without displaying any messages. You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer. Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?
- A.
Reinstall Windows
- B.
Purchase and install a Firewire expansion card.
- C.
Purchase and attach an external USB 2.0 hub.
- D.
Apply a USB 2.0 firmware update on the motherboard.
Correct Answer
D. Apply a USB 2.0 firmware update on the motherboard. -
- 11.
A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer, however, Mandy is still unable to print. What should you check NEXT?
- A.
Confirm that the right Toner is being used
- B.
Confirm that the firmware is up to date
- C.
Confirm that the printer has a static IP address
- D.
Confirm that the right memory is being used
Correct Answer
C. Confirm that the printer has a static IP address -
- 12.
A user is experiencing an issue with his new computer randomly rebooting throughout the day. You suspect the cause is from over heating. Which of the following should you check for the cause?
- A.
Whether the video card is firmly in place.
- B.
Whether the RAM chips are firmly in place.
- C.
Whether the heat sink is firmly attached to the processor.
- D.
Whether the hard drive is attached to the power supply.
Correct Answer
C. Whether the heat sink is firmly attached to the processor. -
- 13.
You are troubleshooting an issue over the phone and determine that a home user has a faulty hard drive. The only information the home user can give is that he is using Windows 2000 and his PC is over ten years old, and the drive capacity is 40GB. Which of the following drive types should you tell the field engineer to take to the service call?
- A.
PATA
- B.
SATA
- C.
SSD
- D.
ESATA
Correct Answer
A. PATA -
- 14.
In which of the following locations is the fonts folder stored in Windows 7?
- A.
C:\Users
- B.
C:\Windows
- C.
C:\Program Files
- D.
C:\Program Files (x86)
Correct Answer
B. C:\Windows -
- 15.
What would happen when you press the ‘Fn’ key on a laptop?
- A.
You would refresh the desktop.
- B.
You would enable the numeric keypad.
- C.
You would enable additional features on the keyboard.
- D.
You would close the active window.
Correct Answer
C. You would enable additional features on the keyboard. -
- 16.
A user reports that when he plugged his power adapter into his laptop, he saw a spark and now the screen is dim. What would you suspect is the cause of this problem?
- A.
The power adapter is faulty.
- B.
The inverter board is faulty.
- C.
The video adapter is faulty.
- D.
The laptop has overheated.
Correct Answer
B. The inverter board is faulty. -
- 17.
You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?
- A.
That the latest Service Pack is installed.
- B.
The switch that activates the wireless antenna.
- C.
That the wireless access point is active.
- D.
That the laptop is equipped wit ha built-in modem.
Correct Answer
B. The switch that activates the wireless antenna. -
- 18.
A user complains that the screen on his laptop remains blank when he turns on his laptop. A technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?
- A.
Press the Fn and Screen keys until the display appears.
- B.
Attach an external LCD or CRT monitor to the laptop.
- C.
Check that the screen's video cable is plugged into the laptop.
- D.
Check that the monitor is powered on.
Correct Answer
A. Press the Fn and Screen keys until the display appears. -
- 19.
You need to change the process priority of a background program. Which of the following tools is BEST for performing this function?
- A.
MSCONFIG utility
- B.
Device Manager
- C.
Task Manager utility
- D.
Scheduled Tasks tool
Correct Answer
C. Task Manager utility -
- 20.
Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?
- A.
DEFRAG C:
- B.
FDISK
- C.
SCANDISK
- D.
CHKDSK C: /F
Correct Answer
A. DEFRAG C: -
- 21.
A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data. Which of the following commands should you use?
- A.
Format c: /fs:ntfs
- B.
Convert c: /fs:ntfs
- C.
Fdisk c: /fs:ntfs
- D.
Defrag c: -f:ntfs
Correct Answer
B. Convert c: /fs:ntfs -
- 22.
You need to delete an infected file. The system says the file is in use every time you attempt to delete the file. Which of the following will be the BEST way to delete the file?
- A.
Launch Task Manager and delete the file from there.
- B.
Reboot the system normally and delete the file from the command prompt.
- C.
Boot into Safe Mode with Command Prompt and delete the file.
- D.
Reboot the machine, log in as administrator, and delete the file.
Correct Answer
C. Boot into Safe Mode with Command Prompt and delete the file. -
- 23.
Which of the following tools could you use to disable a hardware component on a Windows XP laptop? Choose the BEST answer.
- A.
Services
- B.
MSCONFIG
- C.
Device Manager
- D.
Event Viewer
Correct Answer
C. Device Manager -
- 24.
Which of the following is an administrative share?
- A.
C:\Program Files
- B.
%systemroot%
- C.
%userprofile%
- D.
IPC$
Correct Answer
D. IPC$ -
- 25.
Which of the following could cause an NTLDR error on reboot?
- A.
RAM is faulty
- B.
Boot.ini file is corrupt
- C.
Services failed to start on boot-up
- D.
CPU is failing
Correct Answer
B. Boot.ini file is corrupt -
- 26.
A technician installs Service Pack 2 on a Windows XP computer. He then starts a network service but discovers that the service cannot communicate with the server. What should the technician do?
- A.
Stop and restart the service.
- B.
Uninstall Service Pack 2.
- C.
Add the port number and name of the service to the Exceptions list of Windows Firewall.
- D.
Reboot the computer.
Correct Answer
C. Add the port number and name of the service to the Exceptions list of Windows Firewall. -
- 27.
A technician has installed a new network printer, but users complain that the printer is printing unusual characters. What should the technician do to resolve this problem?
- A.
Verify the IP address for the printer.
- B.
Restart the spooler service.
- C.
Download and install the latest patches for the operating system.
- D.
Download and install the latest software and drivers for the printer.
Correct Answer
D. Download and install the latest software and drivers for the printer. -
- 28.
Which of the following is an indication that a laptop has become infected by malware?
- A.
The computer randomly experiences a BSOD.
- B.
When typing certain keys, numbers are displayed instead of letters.
- C.
The screen is darker than usual.
- D.
The Internet browser is redirected from the desired website.
Correct Answer
D. The Internet browser is redirected from the desired website. -
- 29.
Which of the following protocols are used for executing commands on a remote machine?
- A.
Telnet
- B.
HTTP
- C.
SFTP
- D.
IMAP4
Correct Answer
A. Telnet -
- 30.
Which of the following is the correct path to add new local user accounts to a Windows 7 Professional computer?
- A.
Click on the Start button> Right click on Network Neighborhood> Select Manage> Right click on Users> Select New User.
- B.
Click on the Start button> Right click on Computer> Select Manage> Right click on Local Users and Computers> Select New User.
- C.
Click on the Start button> Right click on My Computer > Select Manage> Right click on Local Users and Groups> Select Add Users from the menu.
- D.
Click on the Start button> Right click on Computer > Select Manage> Expand Local Users and Groups> Right click on Users> Select New User.
Correct Answer
D. Click on the Start button> Right click on Computer > Select Manage> Expand Local Users and Groups> Right click on Users> Select New User. -
- 31.
Which of the following protocols allows a user to store email on the server but synchronize it to a mail application?
- A.
Post Office Protocol, version 3 (POP3)
- B.
Simple Mail Transfer Protocol (SMTP)
- C.
Internet Control Message Protocol (ICMP)
- D.
Internet Message Access Protocol, version 4 (IMAP4)
Correct Answer
D. Internet Message Access Protocol, version 4 (IMAP4) -
- 32.
You are troubleshooting a system and have determined that the computer’s hard drive needs to be reimaged; however, the customer wants to retain all their data. Which of the following would take the LEAST amount of time to implement?
- A.
Install a new hard drive, set old drive as slave, image the new drive, and show the customer how to access their data on the old drive.
- B.
Copy data to a USB connected external hard drive, reimage the drive, and then restore the data to the newly imaged drive.
- C.
Upload the data to an Internet-based FTP server, reimage the drive, and then restore the data to the newly imaged drive.
- D.
Create a new partition on the hard drive, copy all data to the new partition, reimage the drive, the old data will be on the new partition and accessible.
Correct Answer
B. Copy data to a USB connected external hard drive, reimage the drive, and then restore the data to the newly imaged drive. -
- 33.
Which of the following is the BEST tool to use to move a user's documents and file settings, when upgrading from Windows Vista to Windows 7?
- A.
XCOPY
- B.
System Restore
- C.
Backup and Restore
- D.
Easy Transfer
Correct Answer
C. Backup and Restore -
- 34.
In which Windows 7 directory would the SAM file be found?
- A.
%temp%\system32\config\
- B.
%systemdrive%\system32\config\
- C.
%windir%\config\
- D.
%systemroot%\system32\config\
Correct Answer
D. %systemroot%\system32\config\ -
- 35.
A customer states that ICQ (an instant messaging program) starts every time he logs into Windows Vista. He wants this to stop; however, ICQ is not listed in the Startup folder to remove. Which of the following tools will allow the customer to disable ICQ from starting during the login process?
- A.
Device Manager
- B.
System Restore
- C.
Windows Defender
- D.
Task Manager
Correct Answer
C. Windows Defender -
- 36.
If you have an IP address of 192.168.10.10, the default subnet mask is?
- A.
255.0.0.0
- B.
255.255.0.0
- C.
255.255.255.0
- D.
255.255.255.255
Correct Answer
C. 255.255.255.0 -
- 37.
Which of the following is a valid IP address for use on the Internet?
- A.
239.168.11.21
- B.
172.16.4.254
- C.
56.144.226.123
- D.
127.0.0.1
Correct Answer
C. 56.144.226.123 -
- 38.
A program keeps changing a file that is required in order for the program to run every time it runs, how can a user prevent this from carrying on?
- A.
In Folder Options, select the 'Show hidden files and folders' radio button.
- B.
Run the program in Safe Mode
- C.
Set the file’s attribute to hidden
- D.
Set the file’s attribute to read-only
Correct Answer
D. Set the file’s attribute to read-only -
- 39.
Which of the following would be BEST to use when testing the functionality of a PSU?
- A.
Cable tester
- B.
Voltmeter
- C.
Power supply tester
- D.
Multimeter
Correct Answer
C. Power supply tester -
- 40.
You receive no response when you PING the loopback address 127.0.0.1. What is the MOST probable cause of this problem?
- A.
TCP/IP protocol is not functioning.
- B.
DHCP server is offline.
- C.
DNS server is offline.
- D.
Network cable is faulty.
Correct Answer
A. TCP/IP protocol is not functioning. -
- 41.
Which of the following preventive maintenance tasks should be performed regularly on a computer that has Internet access?
- A.
Disable the use of cookies.
- B.
Disable all unused features of the web browser.
- C.
Run a virus scan of the hard disk drives.
- D.
Enable the Windows Firewall.
Correct Answer
C. Run a virus scan of the hard disk drives. -
- 42.
In order to ensure there is proper airflow in a new computer, which of the following should be done?
- A.
Install rounded IDE cables.
- B.
Drill holes in the PC's case to create more airflow.
- C.
Leave the side of the case off
- D.
Unplug the redundant power cables from the motherboard.
Correct Answer
A. Install rounded IDE cables. -
- 43.
Several users want to make system changes on their Windows XP Professional computers. What would be the best action that the technician should take?
- A.
Assign the appropriate users the rights required to make the changes.
- B.
Create a group and assign it the rights required to make the changes. Then add the appropriate user accounts to the group.
- C.
Add the appropriate user accounts to the Local Administrators group on their respective computers.
- D.
Add the appropriate user accounts to the Power Users group on the domain controller.
Correct Answer
B. Create a group and assign it the rights required to make the changes. Then add the appropriate user accounts to the group. -
- 44.
A user account named SBull on a Windows XP Professional SP2 computer is a member of a workgroup. A technician changes the SBull account to Limited. Which of the following will the user now be unable to do?
- A.
Browse through the files on the computer
- B.
Send and receive e-mail messages
- C.
Log on to the Internet
- D.
Install programs
Correct Answer
D. Install programs -
- 45.
Where would you find a record of the users that have successfully logged on to a computer?
- A.
In the System log.
- B.
In the System Information Utility (MSINFO32)
- C.
In the Security log.
- D.
In the Application log.
Correct Answer
C. In the Security log. -
- 46.
A user has received an error message, but cannot recollect the exact wording. Where would the technician find out more about the error?
- A.
In System Information.
- B.
On the Internet.
- C.
In Event Viewer.
- D.
In My Documents.
Correct Answer
C. In Event Viewer. -
- 47.
You have been assigned a job to test whether a program runs on Windows XP. You install the program and restart the computer. When the computer restarts, you receive a BSOD. Which of the following should you do NEXT?
- A.
Using the XP Product disc, repair Windows XP
- B.
Contact the software vendor
- C.
Reinstall Windows XP
- D.
Start the computer in Safe Mode
Correct Answer
D. Start the computer in Safe Mode -
- 48.
Company.com has an unencrypted wireless network. What can you do to prevent unauthorized users from accessing files on the company.com network?
- A.
Install a security firewall on the network.
- B.
Configure the network to operate only in Infrastructure mode.
- C.
Disable SSID broadcasts on the wireless access points.
- D.
Configure the NTFS Permissions on the shared folders to deny access to unauthorized users.
Correct Answer
D. Configure the NTFS Permissions on the shared folders to deny access to unauthorized users. -
- 49.
The BEST way to secure a wireless network would be to...
- A.
Perform a network survey
- B.
Remove all 2.4 GHz devices from the location
- C.
Enable WPA2
- D.
Disable SSID broadcasts on the wireless access points
Correct Answer
C. Enable WPA2 -
- 50.
How can you confirm that a new virus definition file is authentic?
- A.
Check the file version
- B.
Check the hash key
- C.
Check the date modified
- D.
Check the file owner
Correct Answer
B. Check the hash key -
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Mar 21, 2022Quiz Edited by
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May 02, 2013Quiz Created by
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