A Plus 701 Mock 3
- 1.
Which of the following operating systems offer Automated System Recovery (ASR)?
- A.
Windows Vista
- B.
Windows 2000
- C.
Windows XP
- D.
All of the above
Correct Answer
C. Windows XP -
- 2.
You are working as a network technician. You are asked to troubleshoot a computer that continuously restarts without ever getting to the Windows Desktop. Which of the following is most likely to be the cause of the restarts?
- A.
The computer is missing critical system files.
- B.
The hard drive is full and Windows is unable to create a swap file.
- C.
Automatic Restart on System Failure is enabled.
- D.
The computer has insufficient RAM to load the Windows kernel.
Correct Answer
C. Automatic Restart on System Failure is enabled. -
- 3.
Which of the following operating systems support Windows Media Center functionality?
- A.
Windows Vista Home Basic
- B.
Windows XP Professional 64 Bit
- C.
Window Vista Home Premium
- D.
Windows Vista Business
Correct Answer
C. Window Vista Home Premium -
- 4.
Which of the following is a shortcut to access the Start menu on a computer that runs Windows 2000, XP Vista and 7?
- A.
Crtl + F8
- B.
Crtl + Esc
- C.
Crtl + Shift
- D.
Crtl + Del
Correct Answer
B. Crtl + Esc -
- 5.
SpeedStep technology dynamically lowers the speed of the CPU in order to...
- A.
Overclock
- B.
Save Power
- C.
Throttle
- D.
Read data
Correct Answer
B. Save Power -
- 6.
Where are fonts stored on a Windows 7 PC?
- A.
%systemdrive%\Fonts
- B.
%systemroot%\Fonts
- C.
%systemroot%\Media
- D.
C:\Program Files\Common Files
Correct Answer
B. %systemroot%\Fonts -
- 7.
You are working as a Technician, and you are sent to investigate a Windows computer that displays a 'NTLDR is missing' error message. The message is displayed in a black screen right after the BIOS screen. Which of the following would be the best method to repair the problem?
- A.
Press F8 during boot and enter Safe Mode with networking and reinstall storage drivers.
- B.
Boot using the Last Known Good Configuration.
- C.
Boot using the Recovery Console.
- D.
Perform a system restore from within Safe Mode.
Correct Answer
C. Boot using the Recovery Console. -
- 8.
You are working as a Technician. You have been asked to collate a list of all the MAC address on several new computers that have recently been delivered. Which of the following Windows XP commands could you use to obtain the MAC address?
- A.
WINCFG
- B.
WINIPCFG
- C.
IFCONFIG
- D.
IPCONFIG /ALL
Correct Answer
D. IPCONFIG /ALL -
- 9.
Which of the following features restricts access to a wireless access point to devices that have been pre-registered using a manufacturer’s physical address?
- A.
Digital Certificates
- B.
SSID broadcasts
- C.
MAC filtering
- D.
WEP keys
Correct Answer
C. MAC filtering -
- 10.
You need to troubleshoot a problem related to DirectX. What would be the BEST tool to use?
- A.
MSCONFIG
- B.
MSINFO32
- C.
REGEDIT
- D.
DXDIAG
Correct Answer
D. DXDIAG -
- 11.
You are working as a Technician and you need to reload your operating system from a CD. What should you do?
- A.
You should modify the boot order in the BIOS.
- B.
You need to modify the boot order in the current operating system.
- C.
You need to modify the boot order using the command prompt.
- D.
You need to modify the boot order in EPROM.
Correct Answer
A. You should modify the boot order in the BIOS. -
- 12.
Which of the following utilities can you use to temporarily disable certain startup software and services?
- A.
The MSCONFIG utility.
- B.
The Task Manager.
- C.
The Event Viewer.
- D.
The Windows Registry.
Correct Answer
A. The MSCONFIG utility. -
- 13.
Which Windows Vista/7 utility can identify spyware and unwanted software?
- A.
Windows DNS
- B.
Windows Security Lock
- C.
Windows Defender
- D.
Windows Hardening Tool
Correct Answer
C. Windows Defender -
- 14.
Using Windows Vista a user notices a clock, sticky notes, and several other gadgets on their display. Which following feature of Vista support gadgets?
- A.
BitLocker
- B.
Windows Defender
- C.
Sidebar
- D.
Sideshow
Correct Answer
C. Sidebar -
- 15.
You work as a network technician, and a user calls to complain that her PC keeps rebooting. What could be a cause of this problem?
- A.
An overheating CPU.
- B.
A missing PCI card.
- C.
Memory and hard drive space limitations.
- D.
A defective monitor.
- E.
A Windows Update
Correct Answer
A. An overheating CPU. -
- 16.
Which of the following files starts the process of loading the operating system on the computer, and therefore needs to exist to boot Windows?
- A.
NTLDR
- B.
BOOT.INI
- C.
NTBOOTDD.SYS
- D.
NTDETECT.COM
Correct Answer
A. NTLDR -
- 17.
The Network Administrator has instructed you to block users from initiating Telnet connections on to remote hosts. What port must you block on the company’s firewall?
- A.
23
- B.
22
- C.
21
- D.
20
Correct Answer
A. 23 -
- 18.
What is the purpose of the CHKDSK command?
- A.
Allows you to examine the hard drives of the computer for errors
- B.
Allows you to delete any directory or sub-directory
- C.
Allows you to duplicate floppy disks
- D.
Allows you to delete a file from the folder
Correct Answer
A. Allows you to examine the hard drives of the computer for errors -
- 19.
Which of the following Windows utilities allows you to fix corrupt files or errors on a hard disk?
- A.
CHKDSK
- B.
SCANREG
- C.
Event Viewer
- D.
FDISK
Correct Answer
A. CHKDSK -
- 20.
You are working as a technician, and you have just finished updating the system on a workstation. After applying the updates the workstation seems to have become very unstable. To return the system to its original state, what would you do?
- A.
Boot in safe mode and re-install the system from NTBACKUP.
- B.
Restore the system from a known working restore point.
- C.
Boot from the Last Known Good configuration.
- D.
Determine recent changes as recorded in the System Information application.
Correct Answer
B. Restore the system from a known working restore point. -
- 21.
A learner complains that his XP workstation will not boot after using a registry utility. You need to resolve this problem, what should you do first?
- A.
Boot the computer using the FIXBOOT command from the Recovery Console.
- B.
Boot the computer in Safe Mode to reinstall device drivers.
- C.
Boot the computer using the Last Known Good Configuration.
- D.
Reinstall Microsoft Windows XP Professional.
Correct Answer
C. Boot the computer using the Last Known Good Configuration. -
- 22.
You are running Windows XP on your computer. Which of the following functions will be performed when you use the short cut Windows key + L?
- A.
The clipboard will be pasted to the desktop.
- B.
The user will be logged off.
- C.
Another user will be allowed to log in.
- D.
The computer will be locked.
Correct Answer
D. The computer will be locked. -
- 23.
What utility can you use to migrate favorites, cached website credentials and desktop preferences to a new computer?
- A.
Use the USMT to export the data from the old system, and import it to the new system.
- B.
From Windows Explorer, copy the users profile from the old system to the new system.
- C.
Use regedit to export hive keys to the new system.
- D.
This cannot be done.
Correct Answer
A. Use the USMT to export the data from the old system, and import it to the new system. -
- 24.
Which of the following represents a preventative maintenance measure that ensures a secure and up-to-date operating system?
- A.
Password management.
- B.
OS security protocol.
- C.
File encryption.
- D.
Patch Management.
Correct Answer
D. Patch Management. -
- 25.
Which memory type must be installed in pairs?
- A.
RIMMs
- B.
SIMMs
- C.
DIMMs
- D.
SoDIMMs
Correct Answer
A. RIMMs -
- 26.
With impact printers, which of the following is true?
- A.
They use a print-head
- B.
They use toner powder
- C.
They use an ink ribbon
- D.
They use an ink cartridge
Correct Answer
C. They use an ink ribbon -
- 27.
Which type of printers use ink cartridges?
- A.
Laser printers
- B.
Inkjet printers
- C.
Impact printers
- D.
None of the above
Correct Answer
B. Inkjet printers -
- 28.
The output of a computer power supply is rated in?
- A.
Ohms
- B.
Watts
- C.
Amps
- D.
Volts
Correct Answer
B. Watts -
- 29.
Which of the following operating systems will NOT allow you to join a domain?
- A.
Windows 7 Enterprise
- B.
Windows Vista Ultimate.
- C.
Windows XP Professional.
- D.
Windows XP Home Edition.
Correct Answer
D. Windows XP Home Edition. -
- 30.
What is the maximum RAM of a Windows 7 Ultimate 64-bit Operating System?
- A.
4 GB
- B.
8 GB
- C.
16 GB
- D.
192 GB
Correct Answer
D. 192 GB -
- 31.
You are working as a technician and a developer asks if you can order a printer that can handle multi-part forms. What kind of printer would you order for the developer?
- A.
Laser
- B.
Ink jet
- C.
Dot matrix
- D.
Thermal
Correct Answer
C. Dot matrix -
- 32.
You are working as a technician and a user is sending quite large printouts to the printer and is concerned about the data transfer rate between the computer and the printer. Which of the following provides the fastest interface for printing from his workstation?
- A.
USB 2.0
- B.
Bluetooth
- C.
IEEE 802.11g
- D.
IEEE 802.11b
Correct Answer
A. USB 2.0 -
- 33.
Which is the correct way to remove a USB flash drive from a XP/Windows 2000 PC to prevent the risk of data loss or data corruption?
- A.
Use the Safely Remove Hardware icon in the System Tray.
- B.
Turn off the power to the USB device first then the computer.
- C.
Use the Safely Remove Hardware icon in the Control Panel.
- D.
Unplug the device from the computer.
Correct Answer
A. Use the Safely Remove Hardware icon in the System Tray. -
- 34.
When setting up security for a wireless home network, a technician should advise the customer to:
- A.
Change the default router admin password..
- B.
Keep the same default router password so the customer can always remember it.
- C.
Try not to use numbers in the password.
- D.
Use their telephone number as the WEP key.
Correct Answer
A. Change the default router admin password.. -
- 35.
What is the correct order of the steps in the EP (Laser) print process?
- A.
Developing, writing, transferring, fusing, charging, cleaning
- B.
Cleaning, charging, writing, developing, transferring, fusing
- C.
Charging, writing, developing, transferring, fusing, cleaning
- D.
Transferring, writing, developing, charging, cleaning, fusing
Correct Answer
B. Cleaning, charging, writing, developing, transferring, fusing -
- 36.
Which part of the laser printer gives the voltage for the charge and the transfer corona assemblies?
- A.
Controller circuitry
- B.
High-voltage power supply (HVPS)
- C.
DC power supply (DCPS)
- D.
Transfer corona
Correct Answer
B. High-voltage power supply (HVPS) -
- 37.
A customer has two base units. She uses one as a server and another to run her SQL development platform. She only has one keyboard, mouse and LCD monitor. You need to recommend a solution to allow her to administer both computers. What would you suggest?
- A.
Buy a KVM (Keyboard, Video Mouse) switch.
- B.
Buy another mouse, keyboard and monitor.
- C.
Tell her that she needs to unplug/plug her hardware when she wants to switch PCs.
- D.
Buy a SLI graphics card.
Correct Answer
A. Buy a KVM (Keyboard, Video Mouse) switch. -
- 38.
What is the built-in software of a printer motherboard called?
- A.
The firmware.
- B.
The BIOS.
- C.
The CMOS.
- D.
The driver.
Correct Answer
A. The firmware. -
- 39.
Which of the following is the latest type of printer interface?
- A.
Serial
- B.
SCSI
- C.
USB
- D.
Parallel
Correct Answer
C. USB -
- 40.
Of the following ports, which one is used by Remote Desktop (RDP) by default?
- A.
80
- B.
110
- C.
25
- D.
3389
Correct Answer
D. 3389 -
- 41.
After connecting a new printer to a Windows XP Home computer via a USB cable, a user complains that the computer recognized the new device, but the printer still will not function. What is the most probable cause of the problem?
- A.
The printer is connected to the wrong port.
- B.
The device drivers are not installed.
- C.
The computer must be rebooted
- D.
The printer is not compatible with Windows XP.
Correct Answer
B. The device drivers are not installed. -
- 42.
What is the maximum amount of RAM that a Windows XP Professional x86 computer supports?
- A.
1GB
- B.
2GB
- C.
4GB
- D.
86GB
Correct Answer
C. 4GB -
- 43.
Which of the following command line tools tool can be used to test connectivity and view statistics?
- A.
PING
- B.
IPCONFIG
- C.
PATHPING
- D.
NSLOOKUP
Correct Answer
C. PATHPING -
- 44.
You are working as a technician and you have been asked to install a local USB printer. Which of the following procedures would be most appropriate?
- A.
Install a generic driver from the same manufacturer and connect the printer after the drivers are installed.
- B.
Connect the printer to the computer and the Windows Plug and Play will tell the technician where to find the drivers on the internet.
- C.
Install the drivers from the manufacturers CD and the installation procedure will tell the technician when to connect the printer.
- D.
Connect the printer to the computer and then Windows Plug and Play will automatically install a generic text-only driver.
Correct Answer
C. Install the drivers from the manufacturers CD and the installation procedure will tell the technician when to connect the printer. -
- 45.
If a printer is not printing colours correctly, which of the following steps can be taken to attempt to solve the problem?
- A.
Calibrate the printer.
- B.
Reinstall the drivers.
- C.
Swap the colour cartridges.
- D.
Replace the toner cartridge.
Correct Answer
A. Calibrate the printer. -
- 46.
Which protocol is used to transmit email?
- A.
NNTP
- B.
POP3
- C.
SMTP
- D.
IMAP4
Correct Answer
C. SMTP -
- 47.
Which of the following ports support a single-connection that will carry video and audio?
- A.
DVI-D
- B.
DVI-I
- C.
VGA
- D.
HDMI
Correct Answer
D. HDMI -
- 48.
When you print a document on your Inkjet printer there is a horizontal line missing through the middle of each letter. What should be checked first?
- A.
The print head.
- B.
The printer cable.
- C.
The device driver.
- D.
The paper feed mechanism.
Correct Answer
A. The print head. -
- 49.
You need to determine the meaning of the error code when your printer is displaying a numeric error code. What should you do?
- A.
Check the printer test page.
- B.
Look at the Microsoft Windows help files.
- C.
Read the printer manufacturer's service manual.
- D.
Consult the support.microsoft.com web site.
Correct Answer
C. Read the printer manufacturer's service manual. -
- 50.
Which of the following tends to be the most expensive broadband connection technology?
- A.
DSL
- B.
Cable
- C.
Satellite
- D.
Fibre to Premises
Correct Answer
D. Fibre to Premises -
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Apr 19, 2013Quiz Created by
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