A+ Exam

1. Moving your CPU's speed beyond its normal operating range is called _____________.

Overclocking

Overheating

Overcooking

Overpowering

2. Which device can store a maximum of 1.44 MB on a removable disk?

Floppy drive

CD-ROM

Compact Flash

DVD

3. Setting an administrator password in the BIOS accomplishes which of the following?

Prevents a user from rearranging the boot order

Prevents a user from reading e-mail

Prevents a virus from infecting the MBR

Prevents an attacker from opening the case

4. Which tool should always be used when working on the inside of the computer?

Cordless drill

Antistatic strap

Multimeter

Screwdriver

5. How should you apply spray cleaner to a monitor?

Spray directly on monitor

Spray on paper towel and clean

Spray on top of monitor and clean in a downward motion

Spray cleaner on a clean, lint-free cloth first

6. A computer you are working on has a lot of dust inside it. How should you clean this?

Disassemble the power supply and remove the dust.

Use a vacuum to clean up the dust.

Use a surface dust cleaning solution.

Use compressed air to remove the dust.

7. 80mm and 120mm are common sizes for what type of PC component?

Case Fans

CPUs

Heat Sinks

Memory Modules

8. On a laptop, which of the following would most likely be a pointing device?

Serial Mouse

Printer

USB mouse

Touchpad

9. Which of the following connectors is used for musical equipment?

DVI

MIDI

HDMI

VGA

10. Which of the following form factors does a VGA connector comply with?

15 pin D-shell

MicroATX

RG-6

11. What is the PC equivalent of FireWire?

IEEE 1284

USB

IEEE 1394

ISA

12. Which of the following cable types is not affected by EMI but requires specialized tools to install?

CAT6

Fiber

UTP

Coaxial

13. What is the main advantage of selecting a 64-bit operating system over a 32-bit operating system?

The ability to use software-based data execution prevention (DEP)

The ability to use unsigned drivers

The ability to access more than 4 GB of RAM

The ability to run multiple 16-bit programs in separate memory spaces

14. A customer reports that an optical drive in a PC is no longer responding. What question should you ask first?

“What has changed since the optical drive worked properly?”

“Did you log in with your administrator account?”

“What did you modify since the optical drive worked?”

“Have you been to any inappropriate websites?”

15. Which function is performed by the external power supply of a laptop?

Increases voltage

Stores power

Converts AC power to DC power

Converts DC power to AC power

16. Which bus slot provides the highest video performance?

AGP

PCIe

PCI

USB

17. Which of the following indicates that a printer is network-ready?

A USB connector

An SCSI connector

An RJ11 jack

An RJ45 jack

18. Which of the following storage technologies is used by traditional hard disk drives?

Magnetic

Optical

Impact

Solid State

19. Although not used as often as a Phillips screwdriver, this tool is sometimes used to remove screws from the outside of a computer case or from within a laptop.

Channel lock

Pliers

Torx wrench

20. A client brings in a printer that is giving a paper-feed error. What is the most likely cause?

Separation tab

Pickup rollers

Paper tray

The fuser

21. What is the total number of devices that can be daisy-chained to an IEEE 1394 port?

78

63

128

2

22. What is the most important piece of information needed to connect to a specific wireless network?

Admin password

Channel

SSID

Mac Address

23. Beep codes are generated by which of the following?

CMOS

Windows

RTC

POST

24. What is the maximum distance at which a Class 2 Bluetooth device can receive signals from a Bluetooth access point?

100 meters

10 meters

5 meters

2 meters

25. You just turned off a printer to maintenance it. What should you be careful of when removing the fuser?

The fuser being hot

The fuser having an electrical charge

The fuser leaking toner

The fuser being fragile

26. How many pins would you see in a high-quality printhead on a dot matrix printer?

24

15

8

35

27. Which port is typically known as a serial port?

SCSI

COM1

DVI

LPT1

28. What does a yellow exclamation point next to a device in the Device Manager indicate?

Wrong driver

Device is disabled

Wrong OS

29. Where is the memory controller located in a Core 2 Duo system?

On the chipset

On the memory module

On the CPU

On the PCIe

30. You and a co-worker are running network cables above the drop ceiling. The co-worker accidentally touches a live AC power line and is thrown off the ladder and onto the ground. He is dazed and can't stand. He is no longer near the AC power line. What should you do first?

Cut the power at the breaker

Move your co-worker out of harms way

Begin CPR

Call 911

31. What is a possible symptom of a failing CPU?

CPU is running beyond normal voltage range

Low temperature in case

Spyware is installed

Computer will not boot

32. Which type of printer uses a print head, ribbon, and tractor feed?

Laser

Impact

Inkjet

Thermal

33. On which type of computer is RAM the most important?

Gaming PC

Virtualization workstation

HTPC

Audio/Video workstation

34. What wireless networking standard operates at 5 GHz only?

802.11b

802.11a

802.11g

802.11n

35. What are advantages of using the Dynamic Host Configuration Protocol (DHCP)? (Select the two best answers.)

IP addresses can be managed from a central location.

The network speed can automatically adjust based on the type of traffic being generated.

The hosts file on the computer can be validated for proper entries.

Media access control addresses can be changed.

Computers can automatically get new addressing when moved to a different network segment.

36. Which of the following is the default port for HTTPS?

25

80

445

443

37. Which password is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents?

Supervisor

User

Administrator

Local

38. Which type of cable has only two twisted pairs?

POTS line

UTP