Below is a software quality assurance trivia quiz for hotel reservation system. It is specifically designed to see how well you understand the controls put in place to help the hotel run as smoothly as it can and meet its objectives. Think you can tackle it? Give it a shot and see if you know the controls as well as you should.
A guest waiting at the front desk during check-in
A guest entering a guestroom after check-in
A guest receiving a morning wake-up call
A guest writing a letter of complaint after leaving the hotel
Managers
Support units
Service employees
Customers
Support
Enable
Empower
Control
Support
Enable
Empower
Control
True
False
True
False
True
False
True
False
True
False
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