1.
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طريقة الغاء خدمة الاشعار بالمكالمات المفقودة #62# # :
Correct Answer
A. True
Explanation
The given answer is true. It suggests that the method to cancel the missed call notification service is by dialing the code #62# followed by the pound sign (#).
2.
-
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يتم احتساب خدمة كلمني بعد تجاوز الحد الأقصى ب20 هللة :
Correct Answer
B. False
Explanation
The explanation for the given correct answer, which is False, is not available.
3.
قيمة خدمة ال بلاك بيري بلس 50 ريال
Correct Answer
B. False
4.
تسعيرة تغيير أرقام الأهل والأصدقاء 5 ريالات لكل مرة بعد الاختيار الاول للخمسة الارقام
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that the statement is stating that the cost for changing the numbers of family and friends is 5 Riyals for each time after the initial selection of the five numbers. Therefore, the answer "True" indicates that the statement is correct.
5.
للأستفاده من خدمة نقاطنا يجب على العميل
Correct Answer
D. O جميع ماسبق صحيح
Explanation
The correct answer is "All of the above are correct." This means that all of the statements mentioned in the question are true. To benefit from the "Nqatna" service, the customer must first create an account on the Mobily website using one of their numbers. The number must be in an active state to be added to the "Nqatna" account. Additionally, the number cannot be added to the "Nqatna" account unless it is registered under the customer's name.
6.
جميع عملاء باقة الموج الازرق تضافه لهم 100نقطة عند كلّ فوز
Correct Answer
B. False
Explanation
The statement says that all customers of the Blue Wave package receive 100 points with each win. However, the given statement is false because it does not specify whether all customers or only some customers of the Blue Wave package receive the 100 points.
7.
سعر الاتصال على 1404 للأشتراك في خدمة رنان
Correct Answer
B. 50 هللة للدقيقة
Explanation
The correct answer is 50 هللة للدقيقة. This is because the given statement mentions the price of calling 1404 to subscribe to the service "Ranan". Among the options provided, the only option that matches the given price is 50 هللة للدقيقة.
8.
على الموظف ان يعرف باسمه الأول فقط
Correct Answer
A. True
Explanation
The statement suggests that an employee should only know their first name. This implies that employees should not disclose their full name or any personal information beyond their first name. This may be due to privacy concerns or company policies that restrict the disclosure of personal information. By only knowing their first name, employees can maintain a level of privacy and protect their personal information.
9.
العبارة المتفق عليها عند انهاء المكالمة ( شكرا لا اختيارك موبايلي مع السلامه )
Correct Answer
B. False
Explanation
The given statement in Arabic translates to "Thank you for choosing Mobily, goodbye." The correct answer is false because this statement is not commonly used to end a phone call.
10.
مدة تسجيل أي مقطع في خدمة رنان كاريوكي كحد اقصى
Correct Answer
A. 45 ثانية
Explanation
The maximum duration for recording any clip in the Ranan Karaoke service is 45 seconds.
11.
يوجد رقم دوليّ مفضل في باقة الموج الازرق
Correct Answer
B. False
Explanation
The statement suggests that there is a preferred international number in the Blue Wave package. However, there is no information provided about what the preferred international number is or any details about the Blue Wave package. Therefore, it cannot be determined if the statement is true or false based on the given information.
12.
عن طريق الخانة التالية يتم معرفة الكيلو بايتات المتبقية في خدمة الانترنت
Correct Answer
B. False
Explanation
The given statement is false. The question is asking about how to determine the remaining kilobytes in an internet service, but it does not provide any information or options to choose from. Therefore, it is not possible to provide an explanation for the correct answer.
13.
لا بد من مخاطبة العميل باسمه
Correct Answer
A. مرتين خلال المكالمة احداهم في تحية الانهاء
Explanation
It is necessary to address the customer by their name twice during the call, one of which is in the closing greeting. Additionally, the customer should be addressed once during the call and three times, one of which is in welcoming the customer.
14.
من مميزات باقة حلا الدولي رقميين دولين مفضليين
Correct Answer
A. True
Explanation
The given correct answer is "True". This suggests that one of the advantages of the Halah International package is that it offers two preferred international numbers. This means that the package allows the user to have two specific international numbers that they prefer or frequently call, making it more convenient and cost-effective for them to stay connected with their preferred contacts abroad.
15.
عن طريق خانة – LOC) Network Status (يتم معرفة اذا كان العميل تحت شبكة موبايلي او خارج المملكة :
Correct Answer
A. True
Explanation
By using the "Network Status" field, it is possible to determine whether the client is connected to the Mobily network or outside the Kingdom.
16.
من برتكولات الانتظار في حال طالت فترة الانتظار
Correct Answer
C. شكر العميل على انتظاره والاعتذار عن الاطاله
Explanation
The correct answer is "شكر العميل على انتظاره والاعتذار عن الاطاله" because it includes both thanking the customer for their patience and apologizing for the delay. This response acknowledges the customer's time and shows empathy towards their wait. It is a polite and professional way to address the situation and maintain good customer relations.
17.
الخدمة متوفرة لجميع لجميع عملاء موبايلي ولا تحتاج الى تفعيل او ضبط اعدادات
Correct Answer
B. خليها علي
Explanation
The correct answer "خليها علي" means "Leave it to me" in English. This phrase suggests that the service is available for all Mobily customers without the need for activation or configuration of settings. It implies that the service is convenient and hassle-free for the customers as they can rely on the provider to handle everything for them.
18.
طريقة تحويل الرصيد هي
Correct Answer
A. *123*رقم خط المستفيد*المبلغ*رقم الهوية #
Explanation
The correct answer is the first option, *123*رقم خط المستفيد*المبلغ*رقم الهوية #. This option is the correct method for transferring credit, as it follows the format of using the code *123*, followed by the recipient's phone number, the amount to be transferred, and the sender's identification number. The # symbol indicates the end of the transaction.
19.
عن طريق خانة Balance- Credit Limit يتم معرفة المتبقي من الحد الائتماني للعميل
Correct Answer
B. False
Explanation
The explanation for the given answer "False" is that the remaining credit limit of a customer is not determined through the "Balance- Credit Limit" field. This statement suggests that there is a specific field called "Balance- Credit Limit" which is used to determine the remaining credit limit, but in reality, this is not the case. Therefore, the answer is false.
20.
الرّصيد المجاني في باقة حلى محلي يستخدم في المكالمات المحلية فقط لا يمكن تحويله او استخدامه لتفعيل الخدمات
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that the free balance in the local package can only be used for local calls and cannot be transferred or used to activate other services. This means that the balance cannot be used for any purposes other than making local calls. Therefore, the statement "True" is correct.
21.
يجب أن يتبقى في رصيد المُرسل 5 ريال بعد عملية تحويل الرصيد
Correct Answer
B. False
Explanation
The statement is false because it states that there should be 5 riyals remaining in the sender's balance after the balance transfer. However, there is no information provided about the initial balance or the amount being transferred, so it cannot be determined if 5 riyals should be remaining or not. Therefore, the answer is false.
22.
طريقة خدمة طلب الرصيد *122* رقم الموبايل * المبلغ #
Correct Answer
A. True
Explanation
The correct answer is true. The given code "*122* mobile number * amount #" is the correct way to request balance in a service.
23.
يتم اقتطاع الـ 5 ريال مباشرة من رصيد المشترك عند قيامه بإعادة تعبئة رصيده في خدمة
Correct Answer
C. الرصيد الاضافي للمكالمات الطارئه (extra)
Explanation
When the subscriber tops up their balance in the "خليها علي" service, 5 riyals are deducted directly from their balance. This deduction is specifically for the "extra" emergency call balance.
24.
يتم انشاء طلب خدمة جديد في حال كان هناك طلب أخر مفتوح أو قيد التنفيذ لنفس المشكلة العميل
Correct Answer
B. False
Explanation
If there is another open or ongoing request for the same customer issue, a new service request is not created. This means that the statement "يتم انشاء طلب خدمة جديد في حال كان هناك طلب أخر مفتوح أو قيد التنفيذ لنفس المشكلة العميل" is false.
25.
على ممثل الخدمة التحقق من النظام بشكل صحيح وكامل قبل
Correct Answer
A. انشاء طلب خدمة للعميل
Explanation
The correct answer is "انشاء طلب خدمة للعميل" because it is mentioned in the given text that it is the responsibility of the service representative to verify the system correctly and completely before creating a service request for the customer. The other options, such as seeking permission from the customer to put them on hold and repeating the received numbers from the customer, are not mentioned in the given text.
26.
من الاخطاء الفادحة المتعلقة بالرسائل
Correct Answer
A. إرسال رسالة صحيحة الا ان المعلومات التي ذكرها في المكالمة غير صحيحه
Explanation
The explanation for the given correct answer is that although the message itself is correct, the information mentioned in the call is incorrect. This means that there is a discrepancy between the content of the message and the information provided during the call.
27.
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لتفعيل خدمة الانترنت في الشرائح المتعددة يتم استخدام الرمز التالي(*201# )
Correct Answer
A. True
Explanation
To activate internet service on multiple SIM cards, the code *201# is used.
28.
رسوم تأسيس الشرائح المتعددة
Correct Answer
C. 10ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة
Explanation
The correct answer is 10 ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة. This option offers the lowest initial fee of 10 ريال per chip and a monthly fee of 5 ريال per chip. This means that it is the most cost-effective option for multiple chips, as it has the lowest overall cost compared to the other options.
29.
فترة الصلاحيه لخط رحال سنة كاملة غير قابلة للتمديد
Correct Answer
B. False
Explanation
The statement is false. The expiration period for a travel line is not one year and cannot be extended.
30.
يمكن للمشترك الاستفادة من خدمة الرصيد الاضافي للمكالمات الطارئة في حال كان الرصيد أقل من 30 هللة
Correct Answer
B. False
Explanation
The explanation for the correct answer "False" is that the statement is incorrect. The subscriber cannot benefit from the additional balance for emergency calls if the balance is less than 30 halalas.
31.
خدمة تحويل الرصيد الدولية تعمل مع جميع الدول والمشغلين
Correct Answer
B. False
Explanation
The given statement is false. The international balance transfer service does not work with all countries and operators.
32.
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من خانة ال Add Exception- Credit Control - Customer Services يتم تعديل الحد الائتماني او اضافة خدمة 24 ساعة
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Correct Answer
A. True
Explanation
In the Add Exception section of Credit Control - Customer Services, it is possible to modify the credit limit or add a 24-hour service.
33.
من بنود انهاء المكالمة سؤال العميل أي اسفسار اخر
Correct Answer
B. False
Explanation
This statement is false. The correct answer is False because the question is asking about the "end of the call" and whether the customer has any other inquiries. The correct answer is False because typically, at the end of a call, the customer is not asked if they have any other inquiries.
34.
مدة صلاحية النقاط المكتسبة هي
Correct Answer
C. 18 شهر
Explanation
The correct answer is 18 شهر. This means that the validity period for the acquired points is 18 months. This suggests that any points earned will remain valid for a period of 18 months before they expire.
35.
يجب عند إضافة اي رقم إلى حساب نقاطنا أن يكون الرقم
Correct Answer
A. فيه 300 نقطة فأكثر
Explanation
The correct answer is "It should have 300 or more points." This means that when adding any number to our points account, it must have a minimum of 300 points.
36.
يستطيع مشتركي باقة خطي بلس
Correct Answer
A. اختيار 5 أرقام موبايلي تستطيع الاتصال بها بتسعيرة 20 هللة/ دقيقة
Explanation
The correct answer states that subscribers of the Line Plus package can choose 5 Mobily numbers to call at a rate of 20 halalas per minute. This means that they have the option to select 5 specific Mobily numbers that they can call at a discounted rate. Additionally, the answer mentions that they can also add two favorite international numbers and two favorite local numbers.
37.
في خانة ال Activity History يتم
Correct Answer
A. إضافة أي معلومات للعميل على الطلب الذي تم انشاءه
38.
يتم اتباع سياسة المرونة في تفعيل خدمة التجوال على رقم آخر متواجد خارج المملكة بعد التاكد من ان الرقم موجود على شبكة خارج المملكة
Correct Answer
A. True
Explanation
The statement suggests that a flexible policy is followed to activate roaming service on a different number outside the country, after confirming that the number is available on a foreign network. This implies that if someone wants to use their phone number while traveling abroad, they can do so by ensuring that their number is accessible on a foreign network. Therefore, the correct answer is true.
39.
يتم ترحيل الميزات المجانية للشّهر الذي يليه في باقة ذوي الاحتياجات الخاصة
Correct Answer
B. False
Explanation
The statement suggests that the free features are carried forward to the following month in the special needs package. However, this is not true.
40.
الرسوم الشهرية لباقة واجد بلس
Correct Answer
A. 150 ريال
Explanation
The correct answer is 150 ريال. This is the monthly fee for the Wajid Plus package.
41.
في حال اتّصال عميل راقي و طلب خدمة لرقم آخر ليس تابع له يتم خدمته
Correct Answer
B. False
Explanation
The explanation for the given answer, which is False, is that if a premium customer requests a service for a number that is not associated with them, they will not be served.
42.
في حال اتصال عميل يرغب في اعادة الخدمة لشريحة مسبقة الدفع والشريحة باسم سيدة يتم اتباع سياسة المرونة وطرح 3 اسئلة للتاكد من ان العميل هو مستخدم الشريحة
Correct Answer
B. False
Explanation
The correct answer is False. The given statement suggests that if a customer wants to reactivate a prepaid SIM card registered under a lady's name, a flexible policy is followed and three questions are asked to ensure that the customer is the user of the SIM card. However, the explanation for this answer is not provided.
43.
تكلفة خدمة مكاني 75 هلله للمرة الواحدة
Correct Answer
A. True
Explanation
The given statement states that the cost of the Makanee service is 75 halalas per time, and the answer is true. This means that the cost of using the Makanee service is indeed 75 halalas for each use or instance.
44.
من خانة Payments يتم التحقق من المبالغ التي تم سدادها على رقم العميل
Correct Answer
A. True
Explanation
In the Payments section, the amounts that have been paid on the customer's account are verified. This implies that the system or process in place ensures that the payments made by the customer are cross-checked and confirmed against their account number. Therefore, the statement is true.
45.
يحتاج العميل للتسجيل في برنامج نقاطي حتي يتمكن من الاستفاده من الخدمة
Correct Answer
B. False
Explanation
The customer does not need to register for the loyalty program in order to benefit from the service.
46.
تتيح باقة حلا محلي للعميل اختيار رقم محلي خارج الشبكة ب
Correct Answer
B. O 50هلله
Explanation
The correct answer is 50 هلله. This is the price that the local package offers to the customer for choosing a number outside the network.
47.
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تكلفة تغير باقة الفواتير للمرة الثانية هي 25 ريال
Correct Answer
A. True
Explanation
The cost of changing the invoice package for the second time is 25 riyals.
48.
في حال طلب العميل تغير في البيانات الشخصية
Correct Answer
A. O خدمة العميل مباشرة
Explanation
The correct answer is "خدمة العميل مباشرة" because directly serving the customer would be the most efficient and effective way to handle a request for a change in personal data. This would allow the customer to provide the necessary information and discuss any further details or requirements directly with the service representative, ensuring a smooth and personalized experience.
49.
تحتوي خدمة راحتي على
Correct Answer
A. قائمتين الحجب و السماح
Explanation
The correct answer is "قائمتين الحجب و السماح" which translates to "two lists, blocking and allowing". This answer accurately describes the content of the service "راحتي" which includes two lists, one for blocking and one for allowing certain actions or content.
50.
عند استخدام خاصيةMute خلال المكالمة يتم حسم درجة بند الانتظار بشكل كامل
Correct Answer
A. True
Explanation
When the "Mute" feature is used during a call, the waiting tone is completely muted, meaning that the sound indicating someone is waiting on the line is silenced. Therefore, the statement "True" is correct.