It seems that the Live Chat integration with Microsoft Dynamics CRM is basically an all or nothing approach. You can either have ALL chats turned into leads or none. I would find the integration much better if during/after the chat, each operator had the ability to hit a button that says "Create Lead". Let them have the chat, see if it should be turned into a lead and then let them make the decision. We would have a lot of useless and/or duplicate leads in our system if we just turned on the "Make Leads" option.
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