B-92, Mayapuri Industrial Area,
Phase-1, New Delhi,
Delhi- 110064, India
Plot no. 190, Sector-6
IMT Manesar, Gurgaon,
You will find that at ProProfs we work hard, and we play hard, too! Our comprehensive software tools are used by millions of people around the world, and we’re proud to work as a team that truly cares about customer delight.
What we have figured out is that the best way for us to delight our customers is to delight our employees. We pride ourselves on excellent work culture, and we are constantly innovating to make sure that everyone who works at ProProfs benefits from a positive work culture.
Our company is built on the premise that we build “Delightfully Smart Tools,” and we aim to create software that “makes people happy.” We use our own support tools like ProProfs Help Desk, ProProfs Chat, and ProProfs Knowledge Base to provide this support, but we also realize that delight begins on the inside and spreads outwards. So the way to achieve our promises is to build a delightful workplace in which each employee finds joy and satisfaction in their work. We know that science drives great software, but it’s an art to truly delight our users, and it begins inside each person who works at ProProfs.
We encourage our employees to be empathetic towards each other and our customers. This means that we keep in mind multiple points of view and attempt to understand before we jump to conclusions. We believe that treating our employees with the same level of respect and empathy that we strive to give our customers is the right thing to do. Our investment in our employees is intentional and designed to support our long-term goals to be a company that delivers value and meaning to all.
We strive to create an environment in which employees seek new knowledge and skills to further themselves and the organization. We do this by organizing training, providing courses and encouraging knowledge sharing amongst peers. As a company that builds learning tools like ProProfs Training Maker & ProProfs Quiz Maker, we actively use our own tools to support employee knowledge development. We encourage innovation by supporting a culture of A/B testing, taking calculated risks and learning through data-backed results rather than opinions
As C.S Lewis said, “Integrity is doing the right thing even when no one is watching.” Integrity is our core value at ProProfs. We strive to be honest and transparent in our dealings internally as well as with our customers. ProProfs is privately owned, so we don’t worry about short-term investor demands. We’re building a 100-year company based on our ability to build delightful products with simple, honest pricing and awesome support. If it’s right, we will do it, irrespective of the bottom line. That’s the way we like it.
We believe that setting S.M.A.R.T. goals (goals that are Specific, Measurable, Achievable, Relevant and Time-bound) is beneficial to both the individual and organization. Achievable and measurable goals create motivation, a sense of progress, and a positive work environment. Each member of our organization has S.M.A.R.T. goals that they are accountable for and many enjoy the system so much that they use it in their personal lives as well.
We encourage hands-on leadership, where no task is too small and all leaders work alongside their team. Our leadership team strives to understand challenges and provide coaching that comes from deep knowledge and active investment in the team's progress and success. Our managers have hands-on knowledge and can offer practical advice when needed, without any micromanagement. We endeavor to provide opportunities to our employees to learn with a hands-on approach while giving them room to test and explore.
As Helen Keller said, “Alone we can do so little, together we can do so much.” Great achievements are only possible if everyone works towards a common goal. We strive to build a culture of teamwork and collaboration. We foster communication and collaboration using our own tools, including ProProfs Collaborate, which improves learning and collaboration 24/7. ProProfs Project keeps everyone on the same page with shared calendars, tasks and file sharing. And ProProfs Knowledge Base provides all the internal knowledge and information our employees need to succeed.