Dear User Thanks for your suggestion. We will appreciate if you could share some more details so that we can help you with your concern. You can also write to us at support@proprofs.com Thanks Team ProProfs

I am not the original poster, but two common reasons I am manually doing certificates are 1. Irregular characters printed on the original, usually if the person's name has an apostrophe in it (Example O'Brien ) 2. User misspells their name when entering it in the form field.