It is currently difficult to edit toggle content. It would be nice to have a way to access it in the previews menu like snippets and best practice would be to allow the ability to right-click the code and allow editing of the specific item
With the currently implemented ToggleContent feature I already have a list of available ToggleContents which I can administrate (which is just fine).
But when I use one of these ToggleContents inside my knowledgebase, I always get the "Title" of the content (which of course has a useful name to find it within a longer list of ToggleContents) as the link that I have to click.
So assuming I want to have a FAQ where this link is my question and the according answer is toggled, I always would have to use the queestion as the "Title" of the toggle content, which is simply not possible because sometimes I want to use non-ascii symbols within the question and this title has a limited number of characters.
So in the end I want to be able to change the link text (Not the Title!) of the ToggleContent once I have used it inside my knowledge base. Or I get an additional parameter of the ToggleContent which is the link text.
I would like to have a list of search keywords that are used in my Help Site(s) and I would like that adding search keywords to a particular page (in the page settings) works in the following way:
1. Access page settings
2. Opening the "list of search keywords" (e.g. a drop-down list)
3a. Choose existing keywords by clicking on them
3b. For new keyword: Enter the keyword in a text field
Having a list increases the overview about existing search keyword and helps to create a standardized set of search keywords.
As a Microsoft DevOps User, I want qnamaker.ai to have access to my help site so that i can use the teams bot to get answers quickly from all my sites.
As a Knowledge Base User, I want to be able to use the suggestion app that proprofs uses inside my knowledge base so that my support and dev team can track our product enhancement requests without having to use another piece of software like uservoice.com.
Extend https://www.proprofs.com/suggestions to http://[mysite].helpdocsonline.com/suggestions
It would be nice to have a way to have a tool in the knowledge database that allows us to track when users login and what pages they viewed. A report like this would help to determine what user could use more hands on help on specific topic by knowing what topics they tend to research the most. It would also help provide transparency and security by allowing us to track the movement of private sites.
1)It would be great for a user to have different roles according to the site he is registered in. The option to add multiple sites is heavily downsided by not being able to add multiple user roles. I.e USER 1 is an editor on one site and he is a user on another.
2)The knowledge base lacks a user panel in order to view user activity. This should be a grassroot feature. (reports would be handy as well)
3) It would be great to leverage customer support as there are many queries that stay on tail and are not looked after by sales team.
4)Knowledge base is not fully optmized for languages other than english. I´ve submitted a ticket regarding the search option as some documents and titles do not appear in search results for some reason.
5)Mobile friendly site is not happening. It looks awful on mobile.
6)When you upload many users, proprofs sends a notification message for each user so they can verify their user and password. This message cannot be edited prior to sending the mail and since each user recieves a personalized link your are left with not choice but to send the email with the proprofs message and branding. Its very difficult to add users massively when a company doest not handle SSO. This is in fact, one of the worst setbacks in the knowledge base.
It would be a HUGE plus to have the ability to add, edit and use RSS feeds in the knowledgebase. This would be great so that we can have a section in the homepage that displays the most recently added/updated articles and auto updates them as changes are made.
