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Customer Service Attitude Quiz
Negotiation is an approach to settle differences. It is a process by which compromise or agreement is reached while avoiding argument. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.Statistically excellent negotiators do more of the following than average negotiators.Mark your answers as True or False
Edit these sentences to eliminate dangling modifiers.
You may feel fully justified in taking formal action against a poorly performing employee but will the course of action you choose be deemed to be appropriate or does it contravene company policy. Or at worst, it may lead to a grievance from the employee or be unlawful under employment legislation. If you take action make sure it is the right action. This quiz aim is to provide a practical insight into the disciplinary procedures.
In order to be able to manage your time effectively it’s necessary to have a clear understanding of the basic issues and principles that relate to the management of your time. Indicate against the statements below whether you agree or disagree with them. Read the statements carefully as some may not be as simple as they first appear. You have 10 minutes to complete this.
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities, must use the delegation of responsibility to encourage career growth amongst his/her staff. Are you an effective delegator? The following quiz can be helpful in assessing your delegation abilities in your practice. This quiz is designed to help you assess your abilities as a delegator. Answer the questions "yes" or "no" and be candid with yourself.