I. Medical Office Management B. Comm., Equipment, And Supplies
I. Medical Office Management B. Communication, Equipment, and Supplies
NCCT MA Review Questions
- 1.
A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) ________ system.
- A.
Word processing
- B.
Electronic scheduling
- C.
Research
- D.
Database management
Correct Answer
D. Database management -
- 2.
A computer monitor, hard drive, and printer are known as ________.
- A.
Software
- B.
Hardware
- C.
Processing equipment
- D.
Visual displays
Correct Answer
B. Hardware -
- 3.
The term for technology that tells a computer what to do is known as the ______.
- A.
Ram
- B.
Software
- C.
Hardware
- D.
Disc space
Correct Answer
B. Software -
- 4.
The computer key DEL command means______.
- A.
Deliver
- B.
Delete
- C.
Discard
- D.
Directory
Correct Answer
B. Delete -
- 5.
The computer's directional arrow keys ________.
- A.
Start the machine
- B.
Are used with the control key
- C.
Move the cursor, right, left, up or down
- D.
Correct typing mistakes
Correct Answer
C. Move the cursor, right, left, up or down -
- 6.
Referring to computers, the term "user friendly" refers to .
- A.
How well written the manual is
- B.
How many documents the system will handle
- C.
Can the system be cost effective
- D.
How easy the system is to operate
Correct Answer
D. How easy the system is to operate -
- 7.
The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.
- A.
Coding
- B.
Word manipulation
- C.
Classification
- D.
Diagnostic numbering
Correct Answer
A. Coding -
- 8.
A business letter written in full block style will have all lines .
- A.
Right justified
- B.
Indented 5 spaces
- C.
Equally spaced vertically
- D.
At the left hand margin
Correct Answer
D. At the left hand margin -
- 9.
Making a duplicate file to protect computer information from being lost is called making a ______.
- A.
Backup
- B.
Batch
- C.
Saved disc
- D.
Copy
Correct Answer
A. Backup -
- 10.
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
- A.
Comma
- B.
None
- C.
Asterisk
- D.
Colon
Correct Answer
D. Colon -
- 11.
A newsletter that weighs less than one pound would be considered _______ class mail.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
Correct Answer
C. Third -
- 12.
What office instrument is designed to receive and send printed documents via the telephone?
- A.
Wire service
- B.
Office scanner
- C.
Fax machine
- D.
Copy machine
Correct Answer
C. Fax machine -
- 13.
Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
Correct Answer
A. First -
- 14.
Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
Correct Answer
D. Fourth -
- 15.
Before placing a telephone caller on hold it is appropriate to _______.
- A.
Ask if you may put the caller on hold
- B.
Wait for the caller to confirm they can wait
- C.
Obtain a return phone number
- D.
All answers are correct
Correct Answer
D. All answers are correct -
- 16.
An incoming call should be answered by the _____ ring.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
Correct Answer
C. Third -
- 17.
Which one of the following items is not needed when taking a routine phone message?
- A.
Caller's name
- B.
Caller's return phone number
- C.
Current days date
- D.
Caller's drivers license #
Correct Answer
D. Caller's drivers license # -
- 18.
Prior to answering an incoming call the medical assistant should _______.
- A.
Smile
- B.
Finish up with the previous call
- C.
Screen the call with caller ID
- D.
Release any anger
Correct Answer
A. Smile -
- 19.
When handling incoming mail the medical assistant should .
- A.
Initial each piece of opened mail
- B.
Open only mail marked "personal"
- C.
Attach the envelope to the correspondence
- D.
All answers are correct
Correct Answer
C. Attach the envelope to the correspondence -
- 20.
A letter should be folded in using a #10 envelope?
- A.
Half horizontally
- B.
Half vertically
- C.
Thirds face-up
- D.
Fourths face-down
Correct Answer
C. Thirds face-up -
- 21.
is the study of words and their relationship to other words in a sentence.
- A.
Etiquette
- B.
Forum
- C.
Punctuation
- D.
Grammar
Correct Answer
D. Grammar -
- 22.
When handling a patient complaint which one of the following would be most appropriate?
- A.
If the patient is angry, match his/her anger level, and she/he will calm down
- B.
Take all complaints seriously and take thorough notes
- C.
Refuse to talk to patients who are complaining; the doctor should handle them
- D.
No correct answer
Correct Answer
B. Take all complaints seriously and take thorough notes -
- 23.
When working with patients from a culture different than your own, one should .
- A.
Encourage them to speak English
- B.
Show respect for their culture
- C.
Speak loudly so they will understand
- D.
Refrain from making eye contact
Correct Answer
B. Show respect for their culture -
- 24.
Body language, body posture, space and distance are all examples of .
- A.
Non-verbal communication
- B.
Verbal communication
- C.
Written communication
- D.
All answers are correct
Correct Answer
A. Non-verbal communication -
- 25.
When caring for patients with physical disabilities all of the following must be taken into consideration except .
- A.
Do not rush them
- B.
Ask if they need assistance before giving assistance
- C.
Provide ample room for patients with assistive devices
- D.
Speak slowly, loudly, and in easy-to-understand language
Correct Answer
D. Speak slowly, loudly, and in easy-to-understand language -
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Mar 20, 2022Quiz Edited by
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Aug 16, 2010Quiz Created by
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