Fighting Snafu’s With Sops: How You Can Impose Order Upon Chaos In Your Shelter

1. We hope that you enjoyed the video presentation. A certificate of attendance in your name will be awarded at the end of this quiz. To assure us that you have viewed the entire presentation, please check the box below.

I certify that I have listened to the entire presentation.

2. What are some of the benefits of using Standard Operating Procedures (SOP)?

Consistency

Improved efficiency

Facilities training/cross training

Documented processes

All of the above

3. Adherence or deviation from SOPs can be used as a basis for promotion/reward/discharge.

True

False

4. The flip side of SOPs include:

Tribal knowledge

Leader vacuum

Inefficiency

Random performance reviews

Mythic training

All of the above

5. Tribal knowledge is the underwritten, undocumented way information is spread.

True

False

6. You should involve your team when creating SOPs.

True

False

7. Which is involved in the creation of SOPs?

Setting a goal

Sketching out a work-flow

Outline tasks in detail

Identify roles for team members

Identify a team leader

Documentation

All of the above

8. A choke-point is a point where everything jams up.

True

False

9. What was the "New Anesthetic Protocol" mentioned in the presentation?

New injection drug cocktail

Checklists

More secure way to ligate the ovarian pedicle in a fat dog spay

Fancy new machine that goes “ping”

10. Medical misadventures happen because:

Discontinuous care/hand-offs

A weak standardized processes

Excellent communication systems

Adequate patient data

Both (a) and (b)

11. Situational awareness is essentially being able to keep track of what is going on around you in a simple, boring environment.

True

False

Fighting Snafu’s With Sops: How You Can Impose Order Upon Chaos In Your Shelter

1. We hope that you enjoyed the video presentation. A certificate of attendance in your name will be awarded at the end of this quiz. To assure us that you have viewed the entire presentation, please check the box below.

2.

What first name or nickname would you like us to use?

2. What are some of the benefits of using Standard Operating Procedures (SOP)?

3. Adherence or deviation from SOPs can be used as a basis for promotion/reward/discharge.

4. The flip side of SOPs include:

5. Tribal knowledge is the underwritten, undocumented way information is spread.

6. You should involve your team when creating SOPs.

7. Which is involved in the creation of SOPs?

8. A choke-point is a point where everything jams up.

9. What was the "New Anesthetic Protocol" mentioned in the presentation?

10. Medical misadventures happen because:

11. Situational awareness is essentially being able to keep track of what is going on around you in a simple, boring environment.