Fighting Snafu’s With Sops: How You Can Impose Order Upon Chaos In Your Shelter
Dr. Michael Moyer, Director of the Shelter Animal Medicine Program at the University of Pennsylvania School of Veterinary Medicine and current President and Board Member of the American Animal Hospital Association, discusses how to fight SNAFU's with SOPs (Standard Operating Procedures).
- 1.
We hope that you enjoyed the video presentation. A certificate of attendance in your name will be awarded at the end of this quiz. To assure us that you have viewed the entire presentation, please check the box below.
- A.
I certify that I have listened to the entire presentation.
Correct Answer
A. I certify that I have listened to the entire presentation. -
- 2.
What are some of the benefits of using Standard Operating Procedures (SOP)?
- A.
Consistency
- B.
Improved efficiency
- C.
Facilities training/cross training
- D.
Documented processes
- E.
All of the above
Correct Answer
E. All of the above -
- 3.
Adherence or deviation from SOPs can be used as a basis for promotion/reward/discharge.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
The flip side of SOPs include:
- A.
Tribal knowledge
- B.
Leader vacuum
- C.
Inefficiency
- D.
Random performance reviews
- E.
Mythic training
- F.
All of the above
Correct Answer
F. All of the above -
- 5.
Tribal knowledge is the underwritten, undocumented way information is spread.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
You should involve your team when creating SOPs.
- A.
True
- B.
False
Correct Answer
A. True -
- 7.
Which is involved in the creation of SOPs?
- A.
Setting a goal
- B.
Sketching out a work-flow
- C.
Outline tasks in detail
- D.
Identify roles for team members
- E.
Identify a team leader
- F.
Documentation
- G.
All of the above
Correct Answer
G. All of the above -
- 8.
What was the “New Anesthetic Protocol” mentioned in the presentation?
- A.
New injection drug cocktail
- B.
Checklists
- C.
More secure way to ligate the ovarian pedicle in a fat dog spay
- D.
Fancy new machine that goes “ping”
Correct Answer
B. Checklists -
- 9.
Medical misadventures happen because:
- A.
Discontinuous care/hand-offs
- B.
A weak standardized processes
- C.
Excellent communication systems
- D.
Adequate patient data
- E.
Both (a) and (b)
Correct Answer
E. Both (a) and (b) -
- 10.
Situational awareness is essentially being able to keep track of what is going on around you in a simple, boring environment.
- A.
True
- B.
False
Correct Answer
B. False -
- 11.
A choke-point is a point where everything jams up.
- A.
True
- B.
False
Correct Answer
A. True -
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Sep 03, 2014Quiz Edited by
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