Professional Cell Phone Etiquette

Questions

Settings

Share on Facebook Share on Twitter Share on Whatsapp Share on Pinterest Share on Email Copy to Clipboard Embed on your website

Professional Cell Phone Etiquette - Quiz

Service learning is a great way to strengthen professional skills. The purpose of this training is to help service learning students learn some general rules about cell phone etiquette and understand how to use cell phones in an appropriately professional way. Note that standards vary by agency and must be discussed with each agency and supervisor.
It will take about 10-15 minutes to complete this quiz. You must score 100% on this quiz in order to pass the training. If you score 100%, you will be emailed a certificate. You can Read moreprint or send this certificate to show that you have successfully passed this training. If you do not score 100%, you will need to try again.

Questions and Answers

1.

Watch this quick video on Mobile Phone Etiquette, then answer each question below. Remember, you must score 100% on this quiz in order to successfully pass this training, otherwise you will need to try again.
2.

If someone calls you on your cell phone while you're working, interning, or volunteering and you can't hear them, you should talk louder.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Talking louder will not help you hear the other person better. It is inconsiderate to have a loud conversation which might distract others in your workspace. If you receive an urgent or emergency call, move to another location and speak quietly.

Rate this question:
3.

Texting your supervisor "Hey I think I'm sick 2day" is a great way to let them know you will be missing a shift.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Don't automatically assume it's OK to text your supervisor. Only do so if your supervisor clearly allows or permits this. Even if they do allow it, never use slang or abbreviations in professional texts. If you are sick enough to miss class or service learning, politely explain this with adequate notice. Be ready to provide medical documentation for any extended absence.

Rate this question:
4.

You should never take any calls on your cell phone at your workplace or service learning agency, even urgent or emergency calls.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Calls from friends or family who just want to chat or catch up should NOT be taken at your agency. However, if you have an urgent or emergency call, excuse yourself and step aside.

Rate this question:
5.

Let others know if you plan on using a function on your smart phone (such as a map or calculator) to complete a work-related task, so they don't think you're just wasting time or playing on your phone.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Always be aware of how your supervisor, fellow volunteers and clients may perceive your actions. You don't want them to think that you are goofing off or not paying attention if you're actually doing something important.

Rate this question:
6.

The first thing you should do when leaving a voice mail is state your name. For example, "Hi, this is John Smith...."
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Always identify yourself by first and last name before leaving any sort of voice mail. Speak clearly, and be sure to leave a callback number.

Rate this question:
7.

It is OK to keep your cell phone out on a desk or table during work-related meetings, as long as it is on vibrate.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Vibrating phones can still cause distraction. When you are working, interning or volunteering, keep your phone silenced AND put away in a pocket, purse, or backpack.

Rate this question:
8.

While you're at your job, internship or service learning, it's better to text than talk on the phone, because it's silent.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Professionalism means giving your undivided attention to the task at hand. Texting or constantly checking your phone sends a message that the people around you aren't important and you aren't really focusing on your tasks.

Rate this question:
9.

Be sure your have a unique song set as your ring tone so you can tell when it's your phone ringing and not someone else's.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
In any professional setting, your phone's ringtones and alerts should be silenced. If for some reason your phone does not need to be silenced, use a standard, work-appropriate ringtone.

Rate this question:
10.

It's OK to call someone and expect them to call you back even if you don't leave a message. They'll see your number in their missed calls anyway.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
This is extremely unprofessional. If you want someone to return your call, leave a clear, brief message stating your name and the best way to contact you.

Rate this question:
11.

If you forget to check your favorite app, stop everything you're doing in the middle of your shift and immediately check in.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Using your cell phone for social purposes is never acceptable while at your service learning placement. ONLY do this if you are instructed to do so by your supervisor as part of your work (for example, posting a news announcement to your agency's Facebook page). Wait until you're on your way home to check your personal apps and social media sites.

Rate this question:
12.

To avoid any problems, you should just leave your cell phone at home when you go to your job, internship or service learning placement. Don't even bring it with you.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Cell phones can be an important safety device as you travel to and from your destination. Smart phones can be helpful for navigation, scheduling, and so on. Feel free to bring your cell phone with you, but limit your use on-site.

Rate this question:

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Jan 23, 2020

Quiz Edited by
ProProfs Editorial Team
Jul 08, 2013

Quiz Created by

Professional Cell Phone Etiquette

Watch this quick video on Mobile Phone Etiquette, then answer each question below. Remember, you must score 100% on this quiz in order to successfully pass this training, otherwise you will need to try again.

If someone calls you on your cell phone while you're working, interning, or volunteering and you can't hear them, you should talk louder.

Texting your supervisor "Hey I think I'm sick 2day" is a great way to let them know you will be missing a shift.

You should never take any calls on your cell phone at your workplace or service learning agency, even urgent or emergency calls.

Let others know if you plan on using a function on your smart phone (such as a map or calculator) to complete a work-related task, so they don't think you're just wasting time or playing on your phone.

The first thing you should do when leaving a voice mail is state your name. For example, "Hi, this is John Smith...."

It is OK to keep your cell phone out on a desk or table during work-related meetings, as long as it is on vibrate.

While you're at your job, internship or service learning, it's better to text than talk on the phone, because it's silent.

Be sure your have a unique song set as your ring tone so you can tell when it's your phone ringing and not someone else's.

It's OK to call someone and expect them to call you back even if you don't leave a message. They'll see your number in their missed calls anyway.

If you forget to check your favorite app, stop everything you're doing in the middle of your shift and immediately check in.

To avoid any problems, you should just leave your cell phone at home when you go to your job, internship or service learning placement. Don't even bring it with you.