Active Listening - Part 2 (CA)

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1. The key to keeping conflict positive is to:

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Active Listening - Part 2 (CA) - Quiz

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2. Negative outcomes in communication include:

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3. Which of the following is NOT recommended as a strategy to resolve conflict?

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4. To earn trust in conflict situations you should:

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5. In order to have positive communication it is important to identify:

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6. Which of the following is NOT a reflective phrase that can lead to positive communication?

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7. Positive outcomes means that everyone gets what they want.

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8. ________ of communication is in tone and body language.

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9. In the beginning of the first role play, demonstrating negative communication, when the caregiver expressed their anger, the worker:

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10. An _____________ response means you are intentional and reflective in your response to the other person.

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The key to keeping conflict positive is to:
Negative outcomes in communication include:
Which of the following is NOT recommended as a strategy to resolve...
To earn trust in conflict situations you should:
In order to have positive communication it is important to identify:
Which of the following is NOT a reflective phrase that can lead to...
Positive outcomes means that everyone gets what they want.
________ of communication is in tone and body language.
In the beginning of the first role play, demonstrating negative...
An _____________ response means you are intentional and reflective in...
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