Active Listening - Part 1 (Nv)
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- 1.
Which of the following is not a poor listening behavior?
- A.
The listener is focusing on something else.
- B.
The listener interrupts frequently.
- C.
There is no eye contact on behalf of the listener.
- D.
The listener says, "Tell me more about that."
Correct Answer
D. The listener says, "Tell me more about that." -
- 2.
Even if you are trying to listen, your mind may wander because
- A.
Our minds can process 2-3 times faster than someone can speak.
- B.
The information you are listening to is not interesting at all.
- C.
Our minds can't keep up with how quickly someone speaks.
- D.
You many not agree with what someone is saying.
Correct Answer
A. Our minds can process 2-3 times faster than someone can speak. -
- 3.
Which of the following does NOT describe active listening?
- A.
You engage the person.
- B.
Ask questions about what the person is saying.
- C.
You are constantly moving while listening.
- D.
Nodding your head in agreement/understanding.
Correct Answer
C. You are constantly moving while listening. -
- 4.
As you _____________________ , the person you are listening to will know if you are hearing them correctly.
- A.
Ask the person to repeat themselves
- B.
Periodically summarize
- C.
Nod or shake your head
- D.
Cup you ear
Correct Answer
B. Periodically summarize -
- 5.
When you are interrupting someone when you are listening, you should WAIT – ask your self:
- A.
Why am I talking?
- B.
What about it?
- C.
When are they going to be done?
- D.
What did they say?
Correct Answer
A. Why am I talking? -
- 6.
_____________ types of questions require explanation and get you involved in the conversation.
- A.
Open
- B.
Closed
- C.
Static
- D.
Simple
Correct Answer
A. Open -
- 7.
Questions that are ____________ require a yes or no answer.
- A.
Open
- B.
Closed
- C.
Static
- D.
Simple
Correct Answer
B. Closed -
- 8.
Showing understanding is the same as being sympathetic.
- A.
Correct
- B.
Incorrect
Correct Answer
B. Incorrect -
- 9.
The meaning of a conversation is ________ body language and __________ content.
- A.
93%, 7%
- B.
7%, 93%
- C.
25%, 75%
- D.
75%, 25%
Correct Answer
A. 93%, 7% -
- 10.
Good listeners will:
- A.
Pay attention to the person's emotions when they are talking.
- B.
Have an open body posture when listening.
- C.
Tell the person they don't have time to listen if they are busy.
- D.
All choices are correct.
Correct Answer
D. All choices are correct. -
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Current Version
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Apr 11, 2018Quiz Edited by
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Aug 12, 2013Quiz Created by
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