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Side A ------ Side B
What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint? ------ Business process model
Which type of model represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes? ------ As-Is process model
What does BPR assume about the current process in the extreme? ------ Current process is irrelevant  Current process is broken  Current process must be overhauled from scratch
What is the analysis and redesign of workflow within and between enterprises? ------ Business process reengineering
A shopping bot is one of the simplest examples of an intelligent agent. ------ True
Sensitivity analysis, what-if analysis, and goal-seeking analysis are the three quantitative models typically used by a DSS. ------ True
Which form of AI is widely used for environmental scanning and competitive intelligence? ------ Intelligent agents
Which of the following is an example of transactional information? ------ Withdrawing cash from an ATM  Making an airline reservation  Purchasing stock
How do decision-making information systems work? ------ By building models out of organizational information to lend insight into important business issues and opportunities
 Which of the following is the most commonly used form of AI in the business arena? ------ Expert System
What is the process called when waiting in line at the grocery store? ------ Checkout
 What is a customer facing process? ------ Result in a product or service that is received by an organization's external customer
 What integrates information from multiple components and tailors the information to individual preferences? ------ Digital Dashboard
usiness process reengineering is the analysis and redesign of workflow within and between enterprises. ------ True
What is business process reengineering? ------ The analysis and redesign of workflow within and between enterprises
Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry. ------ True
Business process management integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes. ------ True
What is consolidation? ------ Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
Which of the following is an example of analytical information? ------ Trend projection  Sales projection  Product statistics
Which company offers a strategic business information service using artificial intelligence that enables organizations to track the product offering, pricing policies, and promotions of online competitors? ------ Verizon Communications
What can an AI system perform? ------ Learn or understand from experience  Make sense of ambiguous or contradictory information  Use reasoning to solve problems and make decisions effectively
What are types of environmental business processes? ------ Environmental protection  Hazardous waste management  Air/water/soil resource management
A business process is the analysis and redesign of workflow within and between enterprises. ------ False
What is not a criteria to determine the importance of a process for reengineering practitioners? ------ Does the process rate above best in class?
Which type of AI system assigns values of 0 and 1 to vague or ambiguous information? ------ Fuzzy Logic
What is the purpose of business process reengineering? ------ To make all business processes best-in-clas

Side A ------ Side B
What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint? ------ Business process model
Which type of model represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes? ------ As-Is process model
What does BPR assume about the current process in the extreme? ------ Current process is irrelevant  Current process is broken  Current process must be overhauled from scratch
What is the analysis and redesign of workflow within and between enterprises? ------ Business process reengineering
A shopping bot is one of the simplest examples of an intelligent agent. ------ True
Sensitivity analysis, what-if analysis, and goal-seeking analysis are the three quantitative models typically used by a DSS. ------ True
Which form of AI is widely used for environmental scanning and competitive intelligence? ------ Intelligent agents
Which of the following is an example of transactional information? ------ Withdrawing cash from an ATM  Making an airline reservation  Purchasing stock
How do decision-making information systems work? ------ By building models out of organizational information to lend insight into important business issues and opportunities
 Which of the following is the most commonly used form of AI in the business arena? ------ Expert System
What is the process called when waiting in line at the grocery store? ------ Checkout
 What is a customer facing process? ------ Result in a product or service that is received by an organization's external customer
 What integrates information from multiple components and tailors the information to individual preferences? ------ Digital Dashboard
usiness process reengineering is the analysis and redesign of workflow within and between enterprises. ------ True
What is business process reengineering? ------ The analysis and redesign of workflow within and between enterprises
Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry. ------ True
Business process management integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes. ------ True
What is consolidation? ------ Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
Which of the following is an example of analytical information? ------ Trend projection  Sales projection  Product statistics
Which company offers a strategic business information service using artificial intelligence that enables organizations to track the product offering, pricing policies, and promotions of online competitors? ------ Verizon Communications
What can an AI system perform? ------ Learn or understand from experience  Make sense of ambiguous or contradictory information  Use reasoning to solve problems and make decisions effectively
What are types of environmental business processes? ------ Environmental protection  Hazardous waste management  Air/water/soil resource management
A business process is the analysis and redesign of workflow within and between enterprises. ------ False
What is not a criteria to determine the importance of a process for reengineering practitioners? ------ Does the process rate above best in class?
Which type of AI system assigns values of 0 and 1 to vague or ambiguous information? ------ Fuzzy Logic
What is the purpose of business process reengineering? ------ To make all business processes best-in-clas